{"id":1573853,"url":"https://alion.io/job/six-customer-operations-specialist-","title":"Customer Operations Specialist.","company":{"id":47665,"name":"SIX","domain":"six-group.com","url":"https://alion.io/company/six","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":101000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-04T02:00:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-11-02T11:00:27Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"SIX drives the transformation of financial markets.\nWhat sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.\nCustomer Operations Specialist.\nLondon|100| Reference8190\nAs a key contributor to our sales operations, you will manage a defined customer territory in close collaboration with a Sales Representative. You will also take ownership of all administrative and support activities related to sales and the implementation of financial information systems for our clients.\nWhat You Will Do\nTerritory Management: Oversee a customer sales territory in partnership with Sales and Account Managers, focusing on financial services products for US customers\nClient Service: Serve as a primary point of contact for customer inquiries related to products, functionalities, data, pricing, exchange permissions, and issue resolution\nContract Administration: Draft, process, and manage customer contracts within the financial customer information system\nBilling & Financial Oversight: Initiate invoicing processes and monitor dunning procedures and accruals to ensure financial accuracy\nProject Coordination: Manage product and data entitlements, and plan, coordinate, and track customer and sales-related projects from initiation to completion\nWhat You Bring\nat least 3 years of experience in a similar role, preferably in a middle or back-office environment\nstrong numerical aptitude and attention to detail\ncustomer-focused with a proactive and well-organized approach\nability to work independently and collaboratively in a dynamic environment\nlanguage Proficiency: Excellent verbal and written communication skills\nIf you have any questions, check out our FAQ page or call Anthony Millsat +44 207 550 5407.\nFor this vacancy we only accept direct applications.\nDiversity is important to us. 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