{"id":4152215,"url":"https://alion.io/job/six-customer-support-agent-2","title":"Customer Support Agent","company":{"id":47665,"name":"SIX","domain":"six-group.com","url":"https://alion.io/company/six","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T09:41:45Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T15:37:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"SIX drives the transformation of financial markets.\nWhat sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.\nCustomer Support Agent\nWarsaw|Working from home up to 40%| Reference8409\nIn this role, you will combine hands-on customer support with a focus on improving the way we work through automation and new technologies. You will handle customer inquiries, recognize recurring issues and patterns, and proactively contribute ideas for improving processes and customer experience. You will join a newly built Customer Support team in Warsaw and be part of an international setup, working closely with colleagues across different locations and markets.\nWhat You Will Do\nHandle customer support requests with accuracy, professionalism, and a customer-first mindset.\nInvestigate customer inquiries, identify appropriate solutions, and provide clear, accurate, and helpful responses.\nRecognize recurring customer issues, manual activities, and patterns, proactively suggesting ideas to improve processes, simplify ways of working, and enhance customer experience.\nCollaborate closely with colleagues across different locations and markets, as well as with internal teams, to resolve customer inquiries and deliver a consistent customer experience.\nWhat You Bring\nExperience in customer support, service operations, or a similar customer-facing environment, with a strong customer focus and solution-oriented approach.\nStrong analytical and problem-solving skills, with the ability to recognize patterns, identify potential improvements, and contribute to a better customer experience.\nA proactive, self-driven mindset with curiosity, openness to new technologies and ways of working, and a focus on continuous improvement.\nAbility to work independently while collaborating effectively as part of an international team.\nKnowledge or interest in financial markets and financial information is an advantage.\nFluency in English; French would be an additional advantage.\nIf you have any questions, check out our FAQ page or call Julia Schmidtat +41583998670.\nFor this vacancy we only accept direct applications in English.\nDiversity is important to us. 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