{"id":2699353,"url":"https://alion.io/job/six-customer-support-agent-market-data-platform-specialist","title":"Customer Support Agent & Market Data Platform Specialist","company":{"id":47665,"name":"SIX","domain":"six-group.com","url":"https://alion.io/company/six","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Copenhagen, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":111000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T10:58:12Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T05:20:54Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"SIX drives the transformation of financial markets.\nWhat sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.\nCustomer Support Agent & Market Data Platform Specialist\nCopenhagen|Up to 40% working from home possible| Reference8347\nWith a strong background in financial markets and a customer-centric mindset, you will support our global product portfolio and work directly with major customers and strategic partners.\nAs a Customer Support Agent and Market Data Platform Specialist, you will handle operational inquiries, support technical changes and migrations, and act as a key link between customers and internal teams. Using your communication and problem-solving skills, you will help deliver high-quality, efficient support tailored to our customers’ needs. You will be part of an international Customer Support team, working closely with colleagues across different locations and markets, as well as with global internal stakeholders.\nLocation\nThis position is based in Copenhagen, Denmark, and follows a hybrid working model with a minimum of three days per week in the office.\nWhat You Will Do\nProvide end-to-end customer and technical support across our global product portfolio, taking ownership of customer requests, incidents and service issues from initial analysis through resolution, with timely follow-up, clear communication and escalation when required.\nManage operational customer relationships, maintain high service levels and provide clear communication and reporting through regular service calls and meetings.\nProvide customer-focused technical and functional support, coordinating migrations and changes by analyzing requirements, defining timelines and working with customers, external providers and internal experts.\nIdentify opportunities to improve our service offering and share feedback with internal stakeholders.\nWhat You Bring\nAt least 3 years of customer-facing experience, with strong communication and presentation skills and the ability to build trusted, effective relationships with customers, external providers and internal stakeholders.\nFluent Danish and English, both written and spoken; additional Nordic languages are a plus.\nExperience in financial markets and good knowledge of market data, including real-time APIs. Experience with financial regulatory topics, such as MiFID, Basel or similar frameworks, is a plus.\nAbility to analyze customer needs and technical workflows, structure complex problems and explain technical topics in a clear and simple way.\nSelf-driven, analytical and solution-oriented, with the ability to work independently and collaborate effectively in an international environment. Comfortable working with digital tools and interested in using AI to improve efficiency and customer support processes.\nA curious mindset, with an eagerness to learn and continuously develop your knowledge and skills.\nIf you have any questions, check out our FAQ page or call Agnieszka Leputaat +48 538 562 645\nFor this vacancy we only accept direct applications.\nDiversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.","description_format":"text","description_chars":3342,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Danish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Denmark","iso":"DK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Data & Market Intelligence","Cybersecurity","Events & Ticketing","Data Providers & Datasets"],"lifecycle":[{"event":"open","at":"2026-10-16T10:58:12Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":23,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/six-customer-support-agent-market-data-platform-specialist","json_url":"https://alion.io/job/six-customer-support-agent-market-data-platform-specialist.json","meta":{"generated_at":"2026-10-21T10:25:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14777,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47665},"rest":"https://alion.io/mcp/rest/get_company?id=47665"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsix-customer-support-agent-market-data-platform-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsix-customer-support-agent-market-data-platform-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsix-customer-support-agent-market-data-platform-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/six-customer-support-agent-market-data-platform-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsix-customer-support-agent-market-data-platform-specialist"}]}