{"id":2699355,"url":"https://alion.io/job/six-customer-support-agent","title":"Customer Support Agent","company":{"id":47665,"name":"SIX","domain":"six-group.com","url":"https://alion.io/company/six","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":37000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T10:58:12Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T11:27:20Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"SIX drives the transformation of financial markets.\nWhat sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.\nCustomer Support Agent\nTokyo|Up to 40% working from home possible| Reference8364\nAs a Customer Support Agent, you will be in a central position to significantly influence the service experience of our customers worldwide.\nTogether with your local and global colleagues\nWhat You Will Do\nAs part of our global support framework, you will support and manage the operational relationships with our customers providing high quality and timely responses to our customer requests, ensuring continuity in our 24/5 request handling\nBe the first contact point in handling product / technical related issue including troubleshooting\nConduct root cause analysis on customer issues, detect patterns to problems, identify solutions to areas for improvement, across teams and locations and conduct refresher training sessions on various SIX products\nInvolve in Customer Support global initiatives and process improvements\nSupport business growth in APAC by engaging with new customers\nWhat You Bring\nStrong interpersonal skills and a customer-focused mindset, with a genuine interest in understanding customer needs and helping customers succeed.\nProactive and growth-oriented mindset, with a strong sense of ownership and accountability, eagerness to take on new challenges, and a commitment to drive tasks through to resolution.\nFlexibility to adapt to evolving business needs and contribute across customer support, operational and process improvement activities\nInterest in technology, troubleshooting, and service operations, with a curiosity and enthusiasm to continuously learn about new products, business domains and ways of working.\nTeam player with a positive and collaborative attitude. 2-3 years of professional experience in a dynamic and fast-paced business environment. Native-level Japanese and good written and spoken English skills.\nIf you have any questions, check out our FAQ page or call Agnieszka Leputaat .\nFor this vacancy we only accept direct applications.\nDiversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.","description_format":"text","description_chars":2403,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Events & Ticketing","Financial Services","Data Providers & Datasets"],"lifecycle":[{"event":"open","at":"2026-10-16T10:58:12Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.9,"p_room":1,"age_days":5,"expected_fill_days":24,"reasons":["conf:3","velocity","win:early","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/six-customer-support-agent","json_url":"https://alion.io/job/six-customer-support-agent.json","meta":{"generated_at":"2026-10-22T19:43:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3190,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47665},"rest":"https://alion.io/mcp/rest/get_company?id=47665"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsix-customer-support-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsix-customer-support-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsix-customer-support-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/six-customer-support-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsix-customer-support-agent"}]}