{"id":1353614,"url":"https://alion.io/job/six-it-workplace-support-specialist","title":"IT Workplace Support Specialist","company":{"id":47665,"name":"SIX","domain":"six-group.com","url":"https://alion.io/company/six","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zurich, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":81000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":950},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-23T02:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-28T01:39:39Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"SIX drives the transformation of financial markets.\nWhat sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.\n IT Workplace Support Specialist\nZurich|100%| Reference7977\nAbout the role\nFor our Workplace IT team, we are looking for a hands-on Level 2 Onsite Supporter who ensures stable, reliable, and user centric IT services at our Zurich site.\nYou act as a key contact point for our employees on site, handle complex support cases, and contribute to the continuous improvement and standardization of our workplace environment in close collaboration with central IT teams and external partners.\nWhat You Will Do\nprovide onsite 2nd level support (and backup for 1st level when required) for Windows 11 clients and standard workplace services\nhandle incidents and service requests via ITSM, including IMACD activities and escalation coordination\ninstall, replace, and troubleshoot end user devices (laptops, monitors, docking stations, peripherals)\nsupport Microsoft 365, Active Directory / Azure AD user and access management\noperate and support printers, meeting rooms, and collaboration technology (Teams Rooms, video conferencing)\nsupport Endpoint Management (Intune / Microsoft Endpoint Manager) for device enrollment, compliance checks, and software assignments\ncontribute to workplace standardization and lifecycle management (devices, accessories, meeting rooms)\nsupport rollouts, pilots, and refresh cycles in cooperation with central engineering teams\nensure accurate documentation of solutions, processes, and how tos\nwork closely with 3rd level engineering, service providers, and internal stakeholders\nsupport smaller workplace IT projects and continuous improvement initiatives\nact as a reliable onsite counterpart for central initiatives and standards\nWhat You Bring\n2-4+ years of experience in onsite IT support or IT service desk (Level 1/2) in enterprise environments\nstrong hands-on skills in Windows 11, Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)\npractical experience with hardware support and structured rollouts\nsolid understanding of Active Directory / Azure AD and basic Intune tasks\nbasic networking knowledge (TCP/IP, DNS, DHCP, VLAN fundamentals) for onsite troubleshooting\nexperience working with ticketing and asset processes, SLA oriented mindset\nhigh service orientation, reliability, structured working style, and clear communication\nGerman fluent (spoken and written); good English for documentation and support interaction\nITIL Foundation or comparable certification\nexperience in large enterprise environments\nknow how around Microsoft Teams Rooms and meeting room technology\nEnglish certification (e.g. Cambridge B2 / C1)\nIf you have any questions, check out our FAQ page\nFor this vacancy we only accept direct applications.\nDiversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.","description_format":"text","description_chars":3094,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Stock Exchanges & Market Infrastructure","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-09-27T20:50:26Z"}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.852,"p_room":1,"age_days":6,"expected_fill_days":22,"reasons":["conf:28","velocity","win:early","comp:junior"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/six-it-workplace-support-specialist","json_url":"https://alion.io/job/six-it-workplace-support-specialist.json","meta":{"generated_at":"2026-09-30T05:16:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3664,"day_limit":5000,"remaining_today":1336,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}