{"id":1578495,"url":"https://alion.io/job/sj-group-quality-management-support-lead","title":"Quality Management Support Lead","company":{"id":2045194,"name":"SJ Group","domain":"sjgroup.com","url":"https://alion.io/company/sjgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":54,"ghost_share":0,"stale_share":0.907,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mandaluyong, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2219},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T11:45:26Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-19T07:33:52Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Key Accountabilities:\nLead, supervise and develop the Process Improvement, Management Systems Administration and Document Control teams.\n\nPlan, allocate and monitor team resources and workloads to meet operational priorities and service level agreements.\n\nMonitor team performance against agreed KPIs and implement corrective actions where required.\n\nCoach, mentor and develop team capability through performance management, training and succession planning.\n\nDevelop, review and maintain standard operating procedures to ensure consistent and high-quality service delivery.\n\nFoster a culture of collaboration, continuous improvement and customer-focused service.\n\nLead the planning, delivery and evaluation of Quality Management Systems (QMS), business improvement and document control initiatives aligned with organisational priorities.\n\nPartner with business leaders and stakeholders to identify improvement opportunities, redesign business processes and implement sustainable solutions.\n\nOversee the documentation of business processes, including process implementation activities, ensuring initiatives are delivered within agreed scope, timeframes and quality standards.\n\nMonitor initiative performance, benefits and risks, providing regular reporting and recommendations to support continuous improvement and informed decision-making.\n\nOversee governance, administration and continuous improvement of the Group Business Management System.\n\nEnsure BMS documentation and supporting systems remain accurate, current and aligned with business and regulatory requirements.\n\nOversee BMS updates, BMS Feedback and issue/enhancements.\n\nMonitor compliance with internal standards, legislation and certification requirements.\n\nCommunicate BMS updates and system changes to employees globally and support adoption.\n\nMaintain governance of document control and knowledge management processes.\n\nEnsure documentation is reviewed, approved, published, archived and version controlled.\n\nMonitor document quality, accessibility and compliance with document control requirements.\n\nOversee systematic reporting on key opportunity/project documentations to drive increase compliance in documentation compliance.\n\nPromote standardisation and consistency across organisational documentation.\n\nPrepare and oversee monthly operational and performance reporting.\n\nMonitor KPIs, service levels, audit outcomes, corrective actions and improvement initiatives.\n\nManage internal and external feedback, complaints and audit findings, ensuring issues are converted into corrective and preventive action plans.\n\nMonitor completion and verification of action plans and report outcomes.\n\nSupport budget monitoring, service costing, invoicing and operational governance.\n\nMaintain data integrity and provide reporting to support informed decision-making.\n\nAt Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!","description_format":"text","description_chars":3027,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-01T11:45:26Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.623,"p_room":0.9,"age_days":17,"expected_fill_days":34,"reasons":["conf:22","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/sj-group-quality-management-support-lead","json_url":"https://alion.io/job/sj-group-quality-management-support-lead.json","meta":{"generated_at":"2026-10-19T19:20:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15319,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2045194},"rest":"https://alion.io/mcp/rest/get_company?id=2045194"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsj-group-quality-management-support-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsj-group-quality-management-support-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsj-group-quality-management-support-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sj-group-quality-management-support-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsj-group-quality-management-support-lead"}]}