{"id":3383196,"url":"https://alion.io/job/sj-group-senior-technology-support-specialist","title":"Senior Technology Support Specialist","company":{"id":2045194,"name":"SJ Group","domain":"sjgroup.com","url":"https://alion.io/company/sjgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":46,"ghost_share":0,"stale_share":0.978,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":135000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-04T13:36:54Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"SJ is a diverse collective of problem solvers for the built environment, continually reimagining ways to create a smart and sustainable future.\nHeadquartered in Singapore, the group has a global talent pool of 16,000 in its member companies AETOS, Atelier Ten, B+H, CHIL, KTP, Prostruct, Robert Bird Group, SAA, SMEC and Surbana Jurong, based in more than 120 offices in over 40 countries.\nIn the UK, our businesses include Robert Bird Group and Atelier Ten.\nAbout the role\nWe are looking for a Senior Technology Support Specialist to provide onsite and remote IT support across our Manchester, Birmingham, Glasgow and Edinburgh offices. You will resolve hardware, software and network issues, support meeting-room technology and help keep endpoint devices and IT assets secure, current and reliable.\nKey Responsibilities\nProvide Level 1 and Level 2 support for incidents and service requests within agreed service levels. \nConfigure equipment and software, diagnose faults and keep users informed through to resolution. \nSupport video-conferencing, meeting-room technology and office IT setups or relocations. \nPrepare equipment and access for new starters, deliver IT inductions and recover devices during offboarding. \nMaintain accurate tickets, asset records, procedures and training materials. \nManage endpoint procurement, storage, refresh activity, secure data erasure and disposal. \nCoordinate vendors and monitor service and SLA performance. \nLead local desktop projects, mentor colleagues and improve support processes. \nWhat We Are Looking For\nA degree in Information Technology, Computer Science or a related field with 4-5 years’ relevant experience, or a relevant diploma with 7-8 years’ experience. \nExperience providing IT support in a large corporate environment, ideally supporting around 200 users. \nStrong knowledge of Windows, Microsoft 365, Teams, endpoint support, network troubleshooting and remote support tools. \nExperience managing tickets, IT assets, vendors and small technology projects. \nA customer-focused approach with strong communication, stakeholder management and problem-solving skills. \nThe ability to take ownership, manage priorities and support or mentor colleagues. \nModern Desktop Administration, Microsoft 365 Fundamentals or ITIL Foundation certification is desirable. \nWhat we offer you:\nSi Group is a growing, fast-paced business which offers birthday leave, corporate health insurance rates, paid parental leave, recognition awards, an active and engaging social club, along with a supportive team environment where healthy lifestyle balance is encouraged.\nReasonable Adjustments\nWe are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any reasonable adjustments or additional support-such as receiving the application form in an alternative format-please don’t hesitate to contact our recruitment team.\nYour experience throughout the application process is important to us. We welcome feedback on how we can improve and are happy to provide any further information you may need to help you make an informed decision about joining us.\nIf there’s anything more we can do to support you, please let us know, we’re here to help.\nAgency\nPlease note that any unsolicited resumes or CVs submitted through our website or directly to SJ Group employees’ personal email accounts will be considered the property of SJ Group. As such, we will not be liable for any agency fees associated with these submissions.\nTo be recognized as an authorized recruitment agency or search firm for SJ Group, a formal written agreement must be in place. Additionally, agencies must be invited by our Recruitment Team to submit candidates for specific roles.\nWe appreciate your cooperation and understanding.\nAt Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!","description_format":"text","description_chars":3987,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Civil & Structural Engineering","Architecture","Facilities Management","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-28T06:08:33Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":9,"expected_fill_days":38,"reasons":["conf:9","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/sj-group-senior-technology-support-specialist","json_url":"https://alion.io/job/sj-group-senior-technology-support-specialist.json","meta":{"generated_at":"2026-11-04T20:51:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32241,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2045194},"rest":"https://alion.io/mcp/rest/get_company?id=2045194"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsj-group-senior-technology-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsj-group-senior-technology-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsj-group-senior-technology-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sj-group-senior-technology-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsj-group-senior-technology-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3383196}},{"tool":"search_jobs","arguments":{"company":"sjgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3383196},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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