{"id":1993437,"url":"https://alion.io/job/sj-group-technical-support-engineer","title":"Technical Support Engineer","company":{"id":2045194,"name":"SJ Group","domain":"sjgroup.com","url":"https://alion.io/company/sjgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":55,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":42000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":64},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Angular","optional":false},{"name":"AWS","optional":false},{"name":"Docker","optional":false},{"name":"Grafana","optional":false},{"name":"Kubernetes","optional":false},{"name":"MS SQL","optional":false},{"name":"Node JS","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Prometheus","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false},{"name":"JavaScript","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-10-07T07:52:11Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-10T21:55:14Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Key Responsibilities\nResolve complex technical issues by diagnosing system errors, integration failures, and advanced configuration problems.\nMonitor production systems using dashboards and alerting tools to ensure consistent system health and performance.\nManage and respond to incidents efficiently, ensuring minimal disruption to operations and adherence to SLA timelines.\n Conduct root cause analysis (RCA) for recurring or critical issues and produce detailed reports with preventive measures.\nApply patches and bug fixes to ensure application stability, security, and optimal performance.\nSupport system integrations by managing APIs, middleware, and database connectivity for seamless operations.\nPerform quality assurance testing on updates and new releases to verify system stability before deployment.\nCarry out monthly preventive maintenance including log review, system health checks, and servicing reports for each site.\nAssist in deployments and releases by validating builds in staging, coordinating rollout, and ensuring minimal disruption.\nMaintain documentation of incident handling, system configurations, fixes, and procedures for knowledge sharing.\n Collaborate with cross-functional teams (development, QA, DevOps) to resolve issues and implement continuous improvements.\n\nRequirements\nDegree or Diploma in Computer Science, Information Technology, or equivalent experience.\nMinimum 1 year of experience in application support, system operations, or a related technical support role.\nProgramming proficiency in languages such as Angular, Nodejs, and Unity.\nExperience with monitoring tools like Grafana, or Prometheus.\nKnowledge of databases such as MSSQL and PostgreSQL.\nFamiliarity with operating systems such as Linux/Unix and Windows.\nUnderstanding of cloud technologies including AWS, Kubernetes, and Docker.\nStrong problem-solving skills with the ability to analyze and resolve technical issues quickly.\nExcellent communication skills for effective collaboration and incident reporting.\n Attention to detail and multitasking ability to manage concurrent support issues and maintenance tasks.\n\nAt Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!","description_format":"text","description_chars":2321,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-07T07:52:11Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":17,"reasons":["conf:7","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/sj-group-technical-support-engineer","json_url":"https://alion.io/job/sj-group-technical-support-engineer.json","meta":{"generated_at":"2026-10-11T01:03:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1426,"day_limit":5000,"remaining_today":3574,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2045194},"rest":"https://alion.io/mcp/rest/get_company?id=2045194"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsj-group-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsj-group-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsj-group-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sj-group-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsj-group-technical-support-engineer"}]}