{"id":713698,"url":"https://alion.io/job/sjcpl-city-branch-assistant-manager","title":"City Branch Assistant Manager","company":{"id":687272,"name":"SJCPL","domain":"sjcpl.org","url":"https://alion.io/company/sjcpl","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workable","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["South Bend, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-09-23T22:38:28Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Pay\nHiring Range: $20.41 - $25.52 Hourly\nPay Range: $20.41 - $30.62 Hourly\nHours\nFull time, 40 hour workweek\nEvening and weekend work as required.\nFlexible availability for emergency situations.\nLocation\nGerman Branch Library\n52807 Lynnewood Avenue | South Bend, IN 46628\nAbout the Job\nThe City Branch Assistant Manager helps patrons use the library, connecting community members with reading, library materials, digital access, and special experiences. Under the direct supervision of the City Branch Manager, and with an unwavering commitment to Diversity, Equity, and Inclusion, the City Branch Assistant Manager will:\nProvide hands-on customer service. Assist patrons with library accounts. \nHelp patrons one-on-one with a variety of in-depth projects and topics such as completing governmental forms, school projects, job applications, etc. Provide readers’ advisory, and reference services to patrons. \nConnect patrons digitally by helping them use a variety of devices and technologies. \nPerform daily departmental procedures including cash register operations. Use a variety of library technologies and softwares. Troubleshoot computers, copiers, and equipment as needed. \nPlan and implement activities and experiences for all ages. Actively participate in community initiatives and outreach. Provide training as needed on a variety of topics.\nParticipate in merchandising and maintaining branch appearance including managing displays and performing shelving responsibilities.\nDemonstrate deep knowledge of books, other popular materials and library services. Assist with collection development for departmental materials. Keep abreast of cultural, library, and publishing trends. \nResponsible for direct supervision of branch staff, levels 5 and below. Supervise department in the absence of the manager. Make daily changes to the departmental schedule as needed. \nPerform other related duties as assigned.\nRequirements\nEducation and Experience:\nBachelor's degree from an accredited four year college or university. \nPrevious experience working with the public and/or experience in public libraries preferred.\nA valid State of Indiana Librarian Certification, Level 5 obtained within three years of hire as a condition of employment.\nRequirements:\nSpanish language skills preferred.\nExcellent verbal and written communication skills, as well as strong organizational skills.\nPublic service orientation and commitment to excellent and genuine customer service. \nDemonstration of character and integrity in all situations while upholding SJCPL’s ethical standards. \nExperience working with and proficiency with computers, including Internet, Microsoft Office, Google Suite, and Windows and Mac OS and communication technologies. \nKnowledge of library materials and services appropriate for a variety of patrons.\nPhysical agility and strength to bend, reach, lift, and move library materials (20-25 lbs.) and to stand for long periods of time.\nAbility to:\nSupervise, coach, mentor and empower staff.\nPlan, prioritize and delegate. Make decisions and work independently and interdependently.\nAccept and manage change. Maintain composure and overcome stress in any situation.\nIdentify efficiencies and implement improvements in workflow. \nDisplay high standards of ethical conduct, honesty, and integrity. Lead by example. \nUnderstand, endorse, and communicate the St. Joseph County Public Library’s policies and procedures in a courteous, friendly, and positive manner.\nBe enthusiastic, creative, flexible, energetic, value diversity, and possess a sense of humor.\nProblem solve in a professional manner with Library patrons, co-workers, and Leadership.\nForm and maintain excellent working relationships with library staff at all levels, patrons and community organizations. Network and partner with appropriate community organizations.\nManage confidential information appropriately.\nWork patiently and creatively with all patrons.\nModel excellent customer service. \nTeach and instruct others on a variety of topics.\nBecome proficient with current library technology.\nTake charge in emergency situations.\nBenefits\nMedical, Dental, and Vision Health Plans\nEmployer Sponsored Pension Plan (Fully Vested after 10 Years of Service)\nPublic Employees' Retirement Fund and Hoosier S.T.A.R.T 457(b) Employee Funded Retirement Plans\nFlexible Spending Account (FSA)\nEmployer Sponsored Life/AD&D and Long Term Disability Insurance\nEmployee Assistance Program\nTuition Reimbursement\n128 Vacation Hours (16 days) annually\n80 Sick Hours (10 days) annually \n10 Paid Holidays","description_format":"text","description_chars":4563,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true}]},"benefits":["Equity","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Books","E-learning"],"lifecycle":[{"event":"open","at":"2026-09-11T05:26:48Z"}],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.557,"p_room":0.55,"age_days":29,"expected_fill_days":21,"reasons":["conf:7","win:tail"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/sjcpl-city-branch-assistant-manager","json_url":"https://alion.io/job/sjcpl-city-branch-assistant-manager.json","meta":{"generated_at":"2026-09-23T22:41:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}