{"id":3296922,"url":"https://alion.io/job/skai-client-success-enablement-manager-2","title":"Client Success Enablement Manager","company":{"id":1763283,"name":"Skai","domain":"skai.io","url":"https://alion.io/company/skai-io","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":105000,"currency":"USD","period":"year","gross":null,"usd_annual":105000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-26T21:58:34Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T11:10:26Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nReady to take your career to the next level?\n\nSkai is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!\nAt Skai, we're evolving how our Client Success organization engages with customers; building a more proactive, consultative, and value-driven approach to customer relationships.\nWe're looking for a Client Success Enablement Manager to help bring this transformation to life.\nIn this role, you'll help design and deliver engaging learning experiences that equip our Client Success teams with the skills, knowledge, and confidence to succeed. You'll work closely with CS leadership and cross-functional partners to turn business priorities into practical training, resources, and development programs that make a real difference in how our teams engage with customers.\nReporting to the Director of Revenue & Client Enablement, this is an ideal opportunity for someone who has experience in Client Success and is ready to take greater ownership of programs, content, onboarding, and stakeholder relationships. You do not need to have done everything before. We are looking for someone with a bias to action who is data driven, curious, results-oriented, and has exceptional interpersonal and relationship-building skills.\nWhat You’ll Do\n Support the development and execution of global CS enablement programs focused on consultative discovery, value realization, strategic account management, executive engagement, retention, and growth.\nTurn complex information into clear, practical, and engaging learning experiences, including live in-person and virtual training sessions, interactive workshops, role plays, and certifications.\nCreate and maintain customer-facing frameworks, talk tracks, meeting guides, account planning resources, coaching tools, and AI workflows that help reps engage customers more strategically.\nDesign, manage, and deliver CS onboarding programs, including role-based learning paths, practical application, and certification.\nPartner with CS leadership to identify performance gaps, gather field insights, and translate business priorities into targeted enablement initiatives.\nHelp reinforce new behaviors after training through manager coaching resources, peer learning, call reviews, practice activities, and ongoing inspection.\nPartner with Product Marketing to support the rollout of product launches, new capabilities, and go-to-market initiatives through training facilitation, communications, and seller resources.\nBring recommendations, identify opportunities to improve the learner experience and CS effectiveness, and communicate progress, risks, and decisions clearly.\nTrack program participation, content engagement, learner feedback, skill development, and other indicators of effectiveness. Use data and qualitative feedback to recommend improvements.\nBring recommendations, identify opportunities to improve the learner and seller experience, and communicate progress, risks, and decisions clearly.\nRequirements\nWhat We’re Looking For\nApproximately 2-4 years of relevant professional experience, including experience in Customer Success, Customer Success Enablement, Learning & Development, Account Management, or a related field.\nExperience in a B2B sales or customer-facing organization, preferably within SaaS, advertising technology, marketing technology, digital media, or another complex business.\nAI curiosity and proficiency. Including being comfortable using AI to automate workflows, or building new AI workflows to improve sales processes.\nStrong communication and facilitation skills, with the ability to make complex ideas easy to understand and deliver sessions that are interactive, relevant, and memorable.\nStrong project management and organizational skills, with the ability to manage multiple workstreams and follow through on details.\nA proactive mindset and willingness to take ownership.\nExperience partnering across multiple stakeholders and cross-functional teams.\nAbility to build trusted relationships and work effectively across functions, roles, and levels of seniority.\nIntellectual curiosity and the ability to quickly learn new products, industries, systems, and commercial concepts.\nPreferred, but not required\nPrior experience in a customer-facing role, including Customer Success, Account Management, or Sales.\nExposure to consultative selling, value-based customer engagement, account planning, or customer success methodologies.\nExperience with Salesforce, Clari, Highspot, learning management systems, or similar tools.\nFamiliarity with digital advertising, paid search, paid social, retail media, commerce media, or programmatic advertising.\nExperience creating or maintaining training materials, onboarding resources, playbooks, or internal communications.\nA clear and engaging communication style, with the ability to make difficult concepts approachable and bring energy to both virtual and in-person training.\nThe annual salary range for this position is $95,000-105,000. The actual salary will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is also eligible for additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans, full details will be provided during the recruitment process.\nWe are hybrid for the long term - with a great home/ office work mix, passionate and diverse team members, and a vibrant company culture.\nEqual Opportunity Employer\nSkai, Inc. is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.\nApplicants with Disabilities\nReasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.\nSkai is an E-Verify employer","description_format":"text","description_chars":6880,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Marketing Automation","E-commerce Marketing","Marketing Analytics & Attribution"],"lifecycle":[{"event":"open","at":"2026-10-26T22:10:49Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":1,"expected_fill_days":10,"reasons":["conf:4","wave","velocity","win:early","comp:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":105000,"is_top_pay":true},"html_url":"https://alion.io/job/skai-client-success-enablement-manager-2","json_url":"https://alion.io/job/skai-client-success-enablement-manager-2.json","meta":{"generated_at":"2026-10-28T11:15:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14601,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1763283},"rest":"https://alion.io/mcp/rest/get_company?id=1763283"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fskai-client-success-enablement-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fskai-client-success-enablement-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fskai-client-success-enablement-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/skai-client-success-enablement-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fskai-client-success-enablement-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3296922}},{"tool":"search_jobs","arguments":{"company":"skai.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3296922},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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