{"id":2501961,"url":"https://alion.io/job/skai-client-success-manager-6","title":"Client Success Manager","company":{"id":1763283,"name":"Skai","domain":"skai.io","url":"https://alion.io/company/skai-io","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Google Ads","optional":false},{"name":"JavaScript","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"OpenAI","optional":false}],"status":"live","first_seen_at":"2026-10-09T22:59:21Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-19T12:06:06Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Description\nReady to take your career to the next level?\nSkai is looking for the best and the brightest to join our growing team. We're proud of our industry-leading marketing software, but we're even prouder of the people behind it. That's where you come in!\nThe Client Success Manager (CSM) oversees all facets of client utilization of the Skai platform. The CSM is accountable for client satisfaction and for helping clients turn platform usage into measurable ROI. This role will have an immediate focus on Paid Search.\nThe ideal candidate brings strong project management skills, solid technical fluency, sharp interpersonal skills, working knowledge of media, and hands-on experience running campaigns across channels like Amazon, Google, Meta, and OpenAI (ChatGPT) - please specify which channels you have primary and secondary fluency in. Most important is a consultative approach: understanding a client's business goals and guiding them to the right solution.\nDuties and Responsibilities:\n Drive client retention and identify growth opportunities within the account\nProvide initial and ongoing training so clients can effectively use the Skai platform\nProvide technical support, best practices, and strategy across Google Ads and Microsoft Advertising\nUnderstand each client's business goals, anticipate future needs, and use product and engagement data to focus them on the Skai capabilities most tied to those outcomes\nRun a structured, proactive communication cadence, standing meetings and office hours alike, each with a clear purpose and agenda shared in advance, real room for client input, and a recap with documented owners and dates tied to their goals\nPartner across internal teams, including Client Success Directors, product, technical, and support specialists, knowing when an engagement calls for their expertise and handing off with enough context that they can act immediately\nUse AI to accelerate call prep, summarization, personalization, and documentation, applying judgment and review before anything reaches a client\nSolve problems proactively and hold a high bar for client satisfaction\nRequirements\nSkai Requirements:\nPassion and dedication\nDesire to be the best\nAbility to work both independently and as part of a team\nStrong interpersonal communication skills - in writing and verbally\nProven track record of problem-solving\nResults-oriented\nPosition Requirements:\nB.A. or B.S.\nHands-on paid search marketing campaign implementation and management experience, including responsive ad formats, shopping, automated cross- channel formats (like AIMax and PMax) and ad extensions\nExtra points for hands-on experience with Retail Media Networks (including Amazon, Walmart Connect, Target Roundel, etc)\nYou’ll stand out from other candidates if Paid Search is your specialty and you have complementary experience in Retail Media or Paid Social\n2+ years of experience in client services and/or technical project management, with strong organizational and time management skills and the ability to thrive in a fast-paced environment with tight deadlines\nAbility to perform detailed client audits and use client feedback to identify needs, workflow gaps, and opportunities for continuous improvement\nComfort using AI tools to support client prep, communication, and documentation\nExtra points if you have AI builder capabilities. Be prepared to share if this is you!\nExperience collaborating across local and virtual teams\nMedia Agency and/or Skai or other ad platform experience preferred\nAbility to travel occasionally\nMicrosoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus\nComfortable presenting to internal and external stakeholders, with strong written and verbal communication skills, and demonstrated ability to read the room and adapt messages to different audiences.\nWe are hybrid for the long term - with a great home/ office work mix (three days in office per week), passionate and diverse team members, and a vibrant company culture.\nThe salary range for this position is $85,000-100,000. The actual salary amount will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is eligible for additional bonus compensation, full details will be provided during the recruitment process.\nEqual Opportunity Employer\nSkai, Inc. is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.\nApplicants with Disabilities\nReasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.\nSkai is an E-Verify employer","description_format":"text","description_chars":5642,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Commerce","Advertising","Marketing Analytics & Attribution"],"lifecycle":[{"event":"open","at":"2026-10-14T06:12:01Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.987,"p_room":1,"age_days":9,"expected_fill_days":33,"reasons":["conf:1","wave","velocity","win:early","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/skai-client-success-manager-6","json_url":"https://alion.io/job/skai-client-success-manager-6.json","meta":{"generated_at":"2026-10-19T14:38:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10681,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1763283},"rest":"https://alion.io/mcp/rest/get_company?id=1763283"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fskai-client-success-manager-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fskai-client-success-manager-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fskai-client-success-manager-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/skai-client-success-manager-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fskai-client-success-manager-6"}]}