Head of Customer Marketing

About Skan AI

Be at the Forefront of the Agentic AI Revolution

At Skan AI, we are pioneering the context engine for human and agentic execution, bringing context from enterprise operators, systems, and processes to power how the world's largest organizations execute their most complex, mission-critical work.

Why Skan AI

We're in hyper-growth mode at exactly the right moment in history. As enterprises race to adopt agentic AI, we're uniquely positioned to deliver the clear signal they desperately need: a platform that trains and grounds AI Agents in trillions of real execution signals, enabling reliable, compliant automation of their most complex processes.

Backed by Dell Technologies Capital and other leading investors, we're the only company that can bridge the gap between AI's promise and enterprise reality, making us perfectly positioned to define the agentic era for modern enterprises.

Our diverse, collaborative team of 250+ innovators is solving category-defining challenges at the intersection of AI, process intelligence, and enterprise work. Diverse perspectives fuel breakthrough thinking, cross-functional collaboration is the norm, and our work directly transforms how Fortune 500 companies operate. We are shaping the future of work itself.

Putting Customers Center Stage

A quarter of the Fortune 50 and seven of the ten largest U.S. banks already run on Skan AI, and we’re just getting started. Every one of those customers has a story to tell. This isn't a traditional customer marketing role focused solely on case studies. You'll own the entire journey, from a customer's first real result, through the moment they're willing to say so publicly, to becoming the voice that helps close the next deal.

Why This Role, Right Now

We're building this function almost from scratch, at exactly the moment we have the most raw material to work with. We just closed our Series C, and the momentum is real. Customers are already telling us, unprompted, exactly the kind of things that help the next one understand what's possible. Right now, most of it is underused.

AI is noisy right now, and in large, regulated industries, getting the narrative right matters more than getting it loud. You'll need the judgment to know which story, at which moment, actually moves a skeptical buyer.

You'll build the programs, relationships, and infrastructure to change that, with the full weight of a recent, high visibility launch behind you.

Responsibilities

• Customer Community & Advocacy
  • Build and nurture relationships with customers to foster authentic advocacy, not manufactured testimonials
  • Partner with Sales, Product, and Customer Success to identify customers finding real value, and guide them from early success toward public advocacy while navigating internal stakeholder alignment and approvals along the way
  • Develop account-level advocacy plans that map priority customers to the right story, format, and moment
  • Stand up and run a customer advisory board, giving our most engaged customers a real voice in product direction and go-to-market
  • Bring customers and partners together, creating co-marketing moments, joint events, and shared stories that show the strength of the full ecosystem.
• Storytelling & Content
  • Own the customer storytelling program end to end: identification, development, production, and distribution
  • Create case studies, video, and campaign content that help the market understand faster what's actually possible, grounded in what real customers have already figured out
  • Work with Communications to shape and time customer announcements, turning deployments and expansions into coordinated press, content, and social moments
• Sales & Revenue Enablement
  • Guide Sales on how to use customer stories and references effectively to accelerate deals
  • Build and maintain a reference program that matches the right customer voice to the right prospect conversation
• Programs & Platforms
  • Stand up customer loyalty and advocacy programs from the ground up
  • Own Skan AI's presence on G2 and similar review platforms, driving review generation, managing ratings and profile content, and using reviews as a source of customer proof and competitive positioning
• Qualifications
  • 8+ years of experience in customer marketing, ideally at an enterprise technology or AI company
  • Exceptional writing and strategic narrative skills and shaping which story matters, with a track record of turning customer wins into stories that drove real business outcomes
  • Experience building relationships with technical executives and business leaders at large enterprises
  • A track record of guiding customers from early success to public advocacy, including navigating legal and brand review
  • Judgment for narrative discipline in noisy, high-stakes markets and knowing which story earns trust with a regulated-industry buyer. Comfortable building programs and infrastructure from the ground up
• Nice to Have
  • Experience in banking, insurance, or other regulated industries
  • Experience standing up customer advisory boards or executive event programs
  • Experience running co-marketing or joint programs with technology or channel partners
  • Familiarity with agentic AI or enterprise automation markets
  • Experience managing G2 or similar review-platform programs (rating growth, review generation campaigns, badge/award cycles)

Skan AI is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace around the world. We do not discriminate based on race, color, religion or belief, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, ancestry, age, disability, medical condition, genetic information, marital or family status, military or veteran status, or any other characteristic protected by applicable laws in the locations where we operate.

We welcome people from all backgrounds and provide reasonable accommodations throughout the hiring process.