{"id":176190,"url":"https://alion.io/job/skan-ai-site-reliability-engineer-sre-support","title":"Site Reliability Engineer (SRE) & Support","company":{"id":63247,"name":"Skan AI","domain":"skan.ai","url":"https://alion.io/company/skan-ai","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"A","score":90,"open_postings":10,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":80,"computed_at":"2026-10-22T06:10:10Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Nagios","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-01-09T19:18:42Z","employer_posted_date":"2026-01-09","last_verified_at":"2026-10-22T08:12:20Z","board_verified":true,"closed_at":null,"days_open":285,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":285},"description":"Be at the Forefront of the Agentic AI Revolution\nAt Skan AI, we are pioneering the context engine for human and agentic execution, bringing context from enterprise operators, systems, and processes to power how the world's largest organizations execute their most complex, mission-critical work.\nWhy Skan AI\nWe're in hyper-growth mode at exactly the right moment in history. As enterprises race to adopt agentic AI, we're uniquely positioned to deliver the clear signal they desperately need: a platform that trains and grounds AI Agents in trillions of real execution signals, enabling reliable, compliant automation of their most complex processes.\nBacked by Dell Technologies Capital and other leading investors, we're the only company that can bridge the gap between AI's promise and enterprise reality, making us perfectly positioned to define the agentic era for modern enterprises.\nOur diverse, collaborative team of 250+ innovators is solving category-defining challenges at the intersection of AI, process intelligence, and enterprise work. Diverse perspectives fuel breakthrough thinking, cross-functional collaboration is the norm, and our work directly transforms how Fortune 500 companies operate. We are shaping the future of work itself.\nWho are we looking for\nWe are seeking a dedicated and proactive Site Reliability Engineer (SRE) & Support Specialist to ensure the robust health, stability, and availability of our infrastructure across all customer environments. This role is critical for maintaining optimal uptime for our core Skan components (VA, Cloud, and Gateway) and will serve as the primary technical point of contact for customers regarding technical issues, incidents, and service requests.\nKey Responsibilities\nSystem Health, Monitoring, and Automation\nMaintain the overall health, stability, and 24/7 availability of infrastructure across all customer environments.\nProactively set up, monitor, and automate internal alerts and monitoring processes to ensure continuous oversight of system performance.\nProactively resolve or escalate performance and availability issues to the appropriate internal teams.\nEnsure optimal uptime for the three core Skan components (VA, Cloud, and Gateway) through constant monitoring and proactive intervention.\nIncident Management & Support\nServe as the first point of contact for all incoming technical issues, incidents, and service requests from customers.\nManage the full incident lifecycle, including defining clear escalation paths, ensuring timely resolution, conducting thorough Root Cause Analyses (RCAs), and leading post-incident reviews.\nDevelop and maintain clear support documentation and knowledge base articles for common issues.\nQualifications & Skills\nExperience\n3-5 years in an SRE, DevOps, System Administration, or Technical Support role, preferably in a cloud-native environment.\nTechnical Proficiency\nExperience with monitoring and alerting tools such as Prometheus, Grafana, Nagios, or the ELK Stack.\nProficiency in Linux/Unix operating systems and command-line tools.\nFamiliarity with cloud platforms like AWS, Azure, or GCP.\nUnderstanding of containerization technologies like Docker and Kubernetes.\nScripting skills for automation using Python, Bash, or similar languages.\nKnowledge of networking concepts and troubleshooting.\nBasic database administration skills.\nCore Competencies\nProblem-Solving: Strong analytical and problem-solving skills to diagnose and resolve complex technical issues efficiently.\nProactive Mindset: Ability to anticipate problems and implement preventive solutions before they escalate into incidents.\nCustomer Service: A strong commitment to providing excellent customer service and technical support to both internal and external stakeholders.\nCommunication: Excellent verbal and written communication skills for effective interaction during incident management.\nWhy Join Skan.ai? At Skan, we foster a culture of innovation, continuous learning, and customer success. If you’re a proactive problem-solver eager to ensure the stability and reliability of enterpriselevel infrastructure, we’d love to hear from you.","description_format":"text","description_chars":4135,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","Process Mining","Computer Vision"],"lifecycle":[{"event":"open","at":"2026-08-30T14:37:38Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.277,"p_room":0.28,"age_days":285,"expected_fill_days":80,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/skan-ai-site-reliability-engineer-sre-support","json_url":"https://alion.io/job/skan-ai-site-reliability-engineer-sre-support.json","meta":{"generated_at":"2026-10-22T11:22:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9277,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63247},"rest":"https://alion.io/mcp/rest/get_company?id=63247"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fskan-ai-site-reliability-engineer-sre-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fskan-ai-site-reliability-engineer-sre-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fskan-ai-site-reliability-engineer-sre-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/skan-ai-site-reliability-engineer-sre-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fskan-ai-site-reliability-engineer-sre-support"}]}