{"id":342540,"url":"https://alion.io/job/skan-ai-sr-customer-value-manager","title":"Sr. Customer Value Manager","company":{"id":63247,"name":"Skan AI","domain":"skan.ai","url":"https://alion.io/company/skan-ai","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"A","score":89,"open_postings":9,"ghost_share":0,"stale_share":0.222,"repost_share":0,"time_to_fill_p50_days":81,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":145000,"currency":"USD","period":"year","gross":null,"usd_annual":145000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-08-04T13:42:40Z","employer_posted_date":"2026-08-04","last_verified_at":"2026-10-14T23:09:54Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":71},"description":"Be at the Forefront of the Agentic AI Revolution\nAt Skan AI, we are pioneering the context engine for human and agentic execution, bringing context from enterprise operators, systems, and processes to power how the world's largest organizations execute their most complex, mission-critical work.\nWhy Skan AI\nWe're in hyper-growth mode at exactly the right moment in history. As enterprises race to adopt agentic AI, we're uniquely positioned to deliver the clear signal they desperately need: a platform that trains and grounds AI Agents in trillions of real execution signals, enabling reliable, compliant automation of their most complex processes.\nBacked by Dell Technologies Capital and other leading investors, we're the only company that can bridge the gap between AI's promise and enterprise reality, making us perfectly positioned to define the agentic era for modern enterprises.\nOur diverse, collaborative team of 250+ innovators is solving category-defining challenges at the intersection of AI, process intelligence, and enterprise work. Diverse perspectives fuel breakthrough thinking, cross-functional collaboration is the norm, and our work directly transforms how Fortune 500 companies operate. We are shaping the future of work itself.\nAs a Customer Success Manager, you will be responsible to manage the full life cycle of customer journey resulting in customer satisfaction, revenues, and profitability goals. In this role, you will build trusted advisor relationships with your clients through deep understanding of their problems, demonstrable product and business process knowledge, highest quality of Skan implementations and solutioning. Our Customer Success Managers will focus on expanding our offerings within customer accounts, increase customer retention, solve customer issues, and drive customer satisfaction. We're looking for a customer-focused leader with success in delivering exceptional client satisfaction and complex process transformation programs.\nWhat You’ll Do:\nLead Program Management across all phases of engagement from onboarding, implementation, training, and ongoing support \nLearn and implement Skan customer success model including customer value management methodologies - Lead clients through value discovery, value enablement, value delivery and validation phases of implementation\nOwn Skan ROI and business outcome and report on key metrics like NPS, CSAT, Gartner peer and ROI\nManage all aspects of project delivery - planning, reporting, coordination and risk management including governance\nDevelop deep expertise in Skan product - technology, implementation and configuration\nUnderstand customer organization, business processes, pain areas, business goals, and collaborate with internal Skan teams to develop Skan solutions and present them to achieve Skan product adoption growth\nBuild relationships across business owners, technology leaders and vendor management\nMonitor and achieve goals around Skan adoption, license usage, business outcomes delivery, renewals and revenue expansion\nBuild and share customer case studies , project learnings and radiate within other teams \nGather Intelligence on customer initiatives, priorities, and Leadership directions\nManage license renewals in partnership with Sales\nProvide Executive briefings and status updates\nReport and track all metrics in the customer success management tool \nManage Program governance activities like monthly and quarterly business reviews with executive stakeholders\nOrganize customer onboarding, change management and training/certification\nCollaborate with Skan marketing, product management and executive teams to organize knowledge sharing, best practices and discovery workshops \nWhat You’ll Bring\nNeed to have\nBachelor’s Degree in technology or management\n8+ years of professional experience preferably in customer success management, relationship management, value delivery or consulting \nMust have experience in business process design or intelligent automation or related areas\nIndustry knowledge and experience in delivering Digital Transformation Initiatives \nLeadership skills and an ability to connect with customer \n4+ years’ experience in the banking and financial services, Insurance or healthcare verticals managing client relationships and delivery\n\nNice to have\nStrong interpersonal skills\nStrong organization and presentation skills\nA propensity for relationship building\nProfessional experience in Financial Services and/or Insurance \nSkan AI is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace around the world. We do not discriminate based on race, color, religion or belief, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, ancestry, age, disability, medical condition, genetic information, marital or family status, military or veteran status, or any other characteristic protected by applicable laws in the locations where we operate.\nWe welcome people from all backgrounds and provide reasonable accommodations throughout the hiring process.","description_format":"text","description_chars":5102,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","Process Mining","Computer Vision"],"lifecycle":[{"event":"open","at":"2026-09-05T18:14:24Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.822,"p_room":0.6,"age_days":70,"expected_fill_days":81,"reasons":["conf:3","velocity","win:late","crowd:"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":145000,"is_top_pay":true},"html_url":"https://alion.io/job/skan-ai-sr-customer-value-manager","json_url":"https://alion.io/job/skan-ai-sr-customer-value-manager.json","meta":{"generated_at":"2026-10-15T01:55:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2732,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63247},"rest":"https://alion.io/mcp/rest/get_company?id=63247"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fskan-ai-sr-customer-value-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fskan-ai-sr-customer-value-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fskan-ai-sr-customer-value-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/skan-ai-sr-customer-value-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fskan-ai-sr-customer-value-manager"}]}