{"id":1475082,"url":"https://alion.io/job/skan-ai-sr-systems-engineer","title":"Sr Systems Engineer","company":{"id":63247,"name":"Skan AI","domain":"skan.ai","url":"https://alion.io/company/skan-ai","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"A","score":90,"open_postings":10,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":80,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3124},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"CI/CD","optional":false},{"name":"Linux","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-29T18:11:59Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-08T01:57:30Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Be at the Forefront of the Agentic AI Revolution\nAt Skan AI, we are pioneering the context engine for human and agentic execution, bringing context from enterprise operators, systems, and processes to power how the world's largest organizations execute their most complex, mission-critical work.\nWhy Skan AI\nWe're in hyper-growth mode at exactly the right moment in history. As enterprises race to adopt agentic AI, we're uniquely positioned to deliver the clear signal they desperately need: a platform that trains and grounds AI Agents in trillions of real execution signals, enabling reliable, compliant automation of their most complex processes.\nBacked by Dell Technologies Capital and other leading investors, we're the only company that can bridge the gap between AI's promise and enterprise reality, making us perfectly positioned to define the agentic era for modern enterprises.\nOur diverse, collaborative team of 250+ innovators is solving category-defining challenges at the intersection of AI, process intelligence, and enterprise work. Diverse perspectives fuel breakthrough thinking, cross-functional collaboration is the norm, and our work directly transforms how Fortune 500 companies operate. We are shaping the future of work itself.\nROLE SUMMARY\nThe Systems Engineer is the technical backbone for Skan's self-hosted or customer-hosted (on-prem and hybrid) deployments. This role owns the end-to-end coordination, deployment, configuration, maintenance, and troubleshooting of Skan's software within enterprise customer environments. Working directly with customer IT teams and alongside Skan's DevOps and onboarding engineers, the Systems Engineer ensures that customer-hosted deployments are stable, performant, and well-supported.\nThis role combines strategic architecture design with hands-on troubleshooting - validating customer infrastructure readiness, ensuring seamless end-to-end connectivity, and guaranteeing the successful operationalization of Skan components throughout the customer lifecycle.\nThe Systems Engineer specializes in the complexity of enterprise on-prem infrastructure: Windows and Linux server environments, enterprise networking, virtualization, and the integration challenges unique to air-gapped or security-restricted customer environments.\nWHY THIS ROLE EXISTS\nA significant portion of Skan's enterprise customers - particularly in regulated industries - run Skan in customer-hosted environments where Skan has no direct infrastructure control. These deployments require a dedicated engineering resource who can work within customer constraints, troubleshoot in complex enterprise environments, and bridge the technical gap between Skan's platform and the customer's IT team.\nWithout dedicated Systems Engineers, customer-hosted deployments are under-supported, incidents escalate slowly, and deployment quality is inconsistent - creating delivery risk and churn exposure for Skan's highest-value accounts.\nKEY RESPONSIBILITIES\nDeployment & Environment Management\nLead the coordination of new customer Skan Virtual Assistant & Gateway deployments from initial planning through to completion - validating infrastructure readiness and ensuring all technical prerequisites are met prior to go-live\nPerform new customer environment builds in partnership with the onboarding team - ensuring environments are correctly sized, configured, and validated\nExecute patch cycles, upgrades, and maintenance releases for all customer-hosted Skan deployments - on schedule with zero unplanned downtime\nManage and execute the technical aspects of upgrading existing customer environments\nArchitecture & Infrastructure\nDesign and implement Skan architecture solutions aligned with business and technical requirements\nImplement and maintain infrastructure monitoring dashboards and alerting systems\nTroubleshoot and resolve infrastructure and platform issues in customer environments - including network, server, OS, and integration layer problems\nPerform root cause analysis for infrastructure incidents and implement preventive measures\nSupport the team during HA/DR validation activities for customer-hosted deployment models\nManage system maintenance, upgrades, and disaster recovery plans\nCustomer Engagement\nAct as the primary technical partner throughout the entire customer lifecycle - providing transparent, business-friendly communication on system health, infrastructure changes, and technical risks\nWork directly with customer IT teams during deployment, maintenance, and incident response - serving as Skan's technical representative in joint sessions\nNegotiate technical requirements with customers and stakeholders\nAddress and resolve technical concerns across all touchpoints: pre-sales discovery, onboarding, post-deployment optimization, and regular health reviews\nParticipate in on-call rotation for customer-hosted environment incidents\nDocumentation & Process\nDevelop and maintain comprehensive documentation: architecture diagrams, configuration baselines, runbooks, disaster recovery plans, and change logs - per customer\nCoordinate with the DevOps team to apply CI/CD practices and automation tooling to customer-hosted deployment activities where feasible\nContribute to SLA tracking by ensuring environment health metrics are captured and escalated appropriately\nIdentify recurring deployment and configuration issues and propose systemic fixes - escalating pattern-level problems to DevOps or Architecture teams\nCreate standardized communication templates for customer interactions and executive-level infrastructure summaries for stakeholders\nKEY DELIVERABLES\nSuccessful deployment of Skan platform in new customer-hosted environments - validated, documented, and handed off within agreed timelines\nPatch and upgrade records for all customer-hosted environments - executed on schedule with zero unplanned downtime\nEnvironment documentation per customer: architecture diagrams, configuration baselines, and change logs - maintained and current\nIncident response records for customer-hosted environment issues - with root cause and resolution documented\nCustomer IT team satisfaction: professional, clear, and responsive technical engagement during joint sessions\nCustomer-hosted environment uptime ≥ 99% across all managed accounts\nSkan AI is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace around the world. We do not discriminate based on race, color, religion or belief, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, ancestry, age, disability, medical condition, genetic information, marital or family status, military or veteran status, or any other characteristic protected by applicable laws in the locations where we operate.\nWe welcome people from all backgrounds and provide reasonable accommodations throughout the hiring process.","description_format":"text","description_chars":6909,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","Process Mining","Computer Vision","Industrial AI"],"lifecycle":[{"event":"open","at":"2026-09-29T18:36:08Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":80,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/skan-ai-sr-systems-engineer","json_url":"https://alion.io/job/skan-ai-sr-systems-engineer.json","meta":{"generated_at":"2026-10-08T02:10:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3818,"day_limit":5000,"remaining_today":1182,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63247},"rest":"https://alion.io/mcp/rest/get_company?id=63247"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fskan-ai-sr-systems-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fskan-ai-sr-systems-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fskan-ai-sr-systems-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/skan-ai-sr-systems-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fskan-ai-sr-systems-engineer"}]}