Assistant Manager - Business Operations – Ecommerce (B2B)

The position requires strong operational capabilities, attention to detail, excellent stakeholder management skills, and the ability to manage multiple activities simultaneously in a fast-paced ecommerce environment.

Key Responsibilities

1. End-to-End Order Management

• Manage the complete order lifecycle, from stock offering and order confirmation to purchase order processing, system entry, distributor coordination, and final delivery.
• Ensure timely and accurate processing of partner purchase orders and coordinate with relevant internal and external stakeholders for order fulfilment.
• Monitor order status and proactively identify and resolve operational issues or delays.

2. Partner and Stakeholder Coordination

• Act as a key point of contact for assigned ecommerce and B2B partners for day-to-day operational requirements.
• Coordinate regularly with internal teams, distributors, warehouse teams, logistics partners, and external stakeholders to ensure seamless execution of business operations.
• Maintain effective communication with partners and ensure timely resolution of operational queries and concerns.

3. Vendor Portal Operations

• Manage and execute day-to-day activities across partner/vendor portals.
• Ensure timely updates, order processing, document uploads, and adherence to partner-specific operational requirements.
• Monitor portal-related activities and resolve discrepancies in coordination with relevant stakeholders.

4. Slot Planning and Delivery Coordination

• Plan and schedule delivery slots in coordination with ecommerce partners, warehouse teams, and logistics stakeholders.
• Ensure all required supporting documents and information are shared accurately and within the required timelines.
• Monitor slot adherence and support timely execution of deliveries.

5. Returns Management

• Manage the end-to-end returns process for assigned partners.
• Ensure timely creation and processing of Return to Vendor (RTV) documents in the internal system.
• Coordinate with relevant internal teams and partners to ensure accurate documentation and timely closure of return transactions.
• Maintain proper records and trackers for all returns-related activities.

6. Reporting and Business Tracking

• Prepare and maintain regular operational reports and trackers, including:
  • Order Tracker
  • Returns Tracker
  • Sales Tracker
  • Partner-wise operational reports
• Ensure data accuracy, timely updates, and effective tracking of key operational activities.
• Support the team with analysis and reporting requirements as required.

7. ERP and System Operations

• Learn and effectively manage relevant activities on GARPAC, Skechers' ERP system.
• Ensure accurate and timely system transactions and documentation.
• Develop a strong understanding of internal systems and processes to support efficient ecommerce operations.

8. Process Improvement

• Identify operational gaps, process inefficiencies, and recurring issues.
• Work with relevant stakeholders to improve processes, enhance operational efficiency, and strengthen controls.
• Support the implementation of standardized processes and best practices across assigned ecommerce partners.

Candidate Profile

Educational Qualification

• Postgraduate degree in Business Administration, Commerce, Supply Chain, Operations, or a related discipline preferred. Graduates with relevant experience and skills may also be considered.

Experience

• Minimum 4-5 years of relevant experience in Ecommerce Operations, B2B Operations, Order Management, Supply Chain Operations, or a similar business operations role.
• Experience in managing ecommerce marketplaces, key accounts, vendor portals, order fulfilment, or partner operations will be preferred.

Required Skills and Competencies

• Strong understanding of end-to-end ecommerce and business operations.
• Proficiency in Microsoft Excel and PowerPoint.
• Ability to prepare and maintain operational reports, trackers, and MIS.
• Strong analytical skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to coordinate effectively with multiple internal and external stakeholders.
• Good understanding of order management, delivery coordination, returns, and vendor/partner portal operations.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong problem-solving and follow-up skills.
• Willingness and ability to learn and operate internal ERP systems, including GARPAC.
• High level of ownership, accountability, and process orientation.

Key Attributes

• Strong stakeholder management and coordination skills.
• Highly organized with excellent attention to detail.
• Proactive approach towards identifying and resolving operational issues.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong sense of urgency and commitment to timelines.
• Customer and partner-focused mindset.

About Skechers

Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.