{"id":3263677,"url":"https://alion.io/job/skechers-bilingual-consumer-affairs-representative","title":"Bilingual Consumer Affairs Representative","company":{"id":715105,"name":"Skechers","domain":"skechers.com","url":"https://alion.io/company/skechers-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":434,"ghost_share":0,"stale_share":0.942,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":45000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":89},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-30T09:01:37Z","board_verified":false,"closed_at":"2026-10-30T09:01:37Z","days_open":23,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":23},"description":"WHO WE ARE:Headquartered in Southern California, Skechers-the Comfort Technology Company®-has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.\nABOUT THE ROLE:\nAs a Bilingual Customer Service Representative, you will support the activities associated with Skechers ecommerce sales, Skechers Plus program, Skechers retail stores and provide service to consumers in both French and English. You will work as a team player with the Sales Team and the rest of the Customer Service Team in Canada.\nWHAT YOU’LL DO:\nAssist with consumer inquiries received via phone, email, live chat, mail, fax and social media in a high-volume environment in both French and English.\nEnsure quality experience by providing friendly, professional service.\nAccess internal company systems to extract data pertinent to consumer concerns and follow-up with the consumer accordingly.\nUtilize Customer Service and web technologies to increase consumer satisfaction.\nMonitor order and return flow.\nCreate RAs for approved consumer returns and exchanges.\nProcess credits and exchanges for returns to Skechers.ca.\nAssist customers with their Skechers Plus membership accounts.\nCollaborate with Skechers Store Managers and District Managers to resolve consumer concerns in-store.\nManage the tracking and claims process and settlement.\nResearch and troubleshoot technical issues as needed.\nUtilize Freshdesk CRM tool to monitor consumer contacts.\nProvide monthly feedback to upper management regarding incoming consumer contacts and provide recommendations on how to improve moving forward.\nAny other duties that arise from time to time.\nREQUIREMENTS:\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.\nOn Site Monday through Friday, In-office.\nBilingual (French/English) is required - must be written, oral and fluent in both.\nHigh school diploma or equivalent required.\nPrior customer service/consumer affairs experience, preferably working directly with consumers in a medium or high-volume contact center environment.\nAbility to manage multiple priorities.\nRetail management experience would also be considered.\nExcellent oral and written communication skills.\nExcellent organizational and time management skills.\nFamiliarity with a CRM system, preferably Freshdesk.\nExperience with Microsoft Office products including Word, Outlook, Excel and PowerPoint\nEXPERIENCE:\n1 - 2 years of experience in customer service or call center environment.\nEDUCATION:\nHigh school diploma or equivalent required.\n40,000 - 45,000 CAD\nAbout Skechers\nSkechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.\nEqual Employment Opportunity\nSkechers is an equal opportunity employer and, as such, Skechers is committed to providing equal employment opportunities to all applicants and employees. Skechers employs and treats any and all applicants and employees on the basis of merit, qualifications, and competence. No question on this application is used for the purpose of limiting or excusing an applicant from consideration for employment.\nReasonable Accommodation\nI understand that Skechers makes reasonable accommodations for disabled employees if requested, unless to do so would pose an undue hardship, in accordance with applicable legislation. 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