{"id":886970,"url":"https://alion.io/job/skechers-sr-reliability-engineer-digital-marketing","title":"Sr. Reliability Engineer, Digital Marketing","company":{"id":715105,"name":"Skechers","domain":"skechers.com","url":"https://alion.io/company/skechers-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":394,"ghost_share":0,"stale_share":0.97,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manhattan Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":160000,"max":190000,"currency":"USD","period":"year","gross":null,"usd_annual":190000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude Code","optional":false},{"name":"Cursor","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"OpenAI Codex","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Python","optional":false},{"name":"Salesforce","optional":false},{"name":"Salesforce Data Cloud","optional":false},{"name":"Self-Healing","optional":false},{"name":"SQL","optional":false},{"name":"SRE","optional":false},{"name":"Apex","optional":true}],"status":"live","first_seen_at":"2026-05-12T00:00:00Z","employer_posted_date":"2026-05-12","last_verified_at":"2026-10-22T09:26:52Z","board_verified":true,"closed_at":null,"days_open":163,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":163},"description":"The pay range for this role is $160,000 - $190,000/yr USD.WHO WE ARE:\nHeadquartered in Southern California, Skechers-the Comfort Technology Company®-has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.\nABOUT THE ROLE:\nThe Sr. Reliability Engineer, Digital Marketing is responsible for ensuring the reliability, observability, and continuous improvement of Skechers' global marketing technology ecosystem. This role owns end-to-end reliability across customer data, audiences, campaigns, journeys, loyalty events, and digital experience signals - building a more intelligent, resilient, and increasingly self-healing marketing stack.\nWorking closely with analytics, data engineering, and service provider teams, this engineer prevents issues before they impact customers, reduces operational toil through automation, and continuously monitors and validates the accuracy, completeness, and timeliness of customer data across marketing and loyalty platforms.\nWHAT YOU’LL DO:\nPlatform Reliability\nOwn service reliability across the full marketing platforms flow, including data ingestion, identity resolution, audience creation, segmentation, activation, campaign and journey execution, triggered and scheduled communications, loyalty program events, and downstream measurement.\nEnsure Salesforce Data Cloud audiences are accurate, timely, and operationally dependable, with strong controls around data freshness, segmentation quality, publish success, and downstream activation.\nEnsure Salesforce Marketing Cloud campaigns, journeys, automations, and email operations execute as designed, with clear operational thresholds, monitoring, and recovery playbooks.\nEnsure Salesforce Loyalty Management processes including member activity, accrual, redemption, promotions, and related integration points are reliable, traceable, and aligned with customer experience expectations.\nObservability & Monitoring\nBuild and maintain observability across platform health, business process health, and customer-impact signals, including dashboards, alerts, trend reporting, and escalation paths.\nLeverage Google Analytics and Quantum Metric to connect technical incidents to customer and business impact, including conversion degradation, journey drop-off, landing page friction, loyalty enrollment issues, and campaign experience problems.\nDefine and manage SLIs, SLOs, and operational thresholds for business-critical marketing services, with proactive detection of platform and data issues before they impact customers or campaigns.\nIncident Management & Operational Readiness\nOwn end-to-end operational response for priority incidents, including detection, triage, severity assessment, stakeholder communication, vendor engagement, mitigation, recovery, and post-incident review - translating technical issues into clear business impact across audience activation, journeys, loyalty activity, deliverability, and digital experience.\nLead incident coordination including bridge calls, cross-functional alignment, vendor escalation, recovery communication, and closure messaging, with defined update cadences for marketing operations, CRM, loyalty, analytics, leadership, and Salesforce support.\nOwn release readiness and go/no-go support for all product changes, including risk assessment, dependency checks, and rollback readiness.\nMaintain steady-state operational risk reporting covering platform health trends, recurring failure patterns, deliverability risks, and proactive recommendations.\nAutomation & Reliability Engineering\nDesign and implement automation that reduces manual work, speeds recovery, and enables safer scale, including AI-assisted alert enrichment, knowledge retrieval, incident summarization, runbook execution, and low-risk self-healing patterns under human oversight.\nDefine and maintain operational standards including runbooks, change controls, release readiness checks, and problem management processes for business-critical marketing services.\nDrive adoption of reliability engineering best practices across delivery and marketing technology teams.\nCross-Functional Collaboration\nPartner with marketing operations, CRM, data engineering, eCommerce, loyalty, analytics, and vendor teams to ensure reliability considerations are built into new initiatives from the start, serving as a reliability advocate during architecture design and solution reviews.\nCollaborate with data engineering on proactive monitoring and validation of data accuracy, completeness, timeliness, and consistency across ingestion, identity resolution, transformation, and activation layers.\nServe as the primary engineering partner for Salesforce Signature Success, incorporating Proactive Monitoring alerts and recommendations, managing escalations, and converting vendor insights into permanent improvements.\nParticipate in a global support and escalation model while continuously reducing after-hours operational load through better monitoring, smarter automation, and stronger engineering discipline.\nWHAT YOU’LL BRING:\nHands-on experience supporting complex SaaS platforms in production, ideally including Salesforce Data Cloud, Salesforce Marketing Cloud, and/or enterprise CRM or marketing technology platforms with high business criticality.\nStrong understanding of customer data flows, segmentation, audience activation, marketing journeys, campaign operations, and loyalty-related business processes.\nExperience with Google Analytics, Quantum Metric, or similar digital analytics platforms used to diagnose customer and business impact.\nStrong troubleshooting skills across data, integrations, APIs, workflows, and application behavior, with hands-on experience building and operating monitoring, alerting, dashboards, runbooks, and incident management processes.\nStrong SQL skills and working knowledge of scripting or automation languages such as Python, JavaScript, or Bash, with experience leveraging AI-assisted engineering tools such as Claude Code, ChatGPT Codex, or Cursor to improve operational efficiency and automation.\nStrong understanding of email deliverability, including operational drivers of inbox placement, sender health, and remediation practices.\nAbility to communicate clearly with both technical and business stakeholders during normal operations and high-severity incidents, with a demonstrated ability to identify repetitive manual work and replace it with durable engineering solutions.\nREQUIREMENTS:\nBachelor's degree in Computer Science, Engineering, or related field, or equivalent experience.\n7+ years of experience in reliability engineering, site reliability engineering, platform engineering, production engineering, application support engineering, or marketing technology operations.\nThis is a hybrid role based in Manhattan Beach, CA, requiring a minimum of 3 days onsite per week.\nAbout Skechers\nSkechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.\nEqual Employment Opportunity\nSkechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.\n Reasonable Accommodation\nApplicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing .\nTo perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.","description_format":"text","description_chars":8611,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Footwear","Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-09-14T04:18:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 17 · green card filings: 5","filings_12m":17,"filings_prev_12m":8,"green_card_filings_12m":5,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.224,"p_room":0.28,"age_days":163,"expected_fill_days":30,"reasons":["conf:11","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":190000,"is_top_pay":true},"html_url":"https://alion.io/job/skechers-sr-reliability-engineer-digital-marketing","json_url":"https://alion.io/job/skechers-sr-reliability-engineer-digital-marketing.json","meta":{"generated_at":"2026-10-22T11:12:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9002,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":715105},"rest":"https://alion.io/mcp/rest/get_company?id=715105"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fskechers-sr-reliability-engineer-digital-marketing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fskechers-sr-reliability-engineer-digital-marketing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fskechers-sr-reliability-engineer-digital-marketing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/skechers-sr-reliability-engineer-digital-marketing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fskechers-sr-reliability-engineer-digital-marketing"}]}