{"id":158997,"url":"https://alion.io/job/skeleton-technologies-customer-quality-engineer-mfx","title":"Customer Quality Engineer (m/f/x)","company":{"id":56141,"name":"Skeleton Technologies","domain":"skeletontech.com","url":"https://alion.io/company/skeleton-technologies","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":94,"open_postings":28,"ghost_share":0,"stale_share":0.036,"repost_share":0,"time_to_fill_p50_days":109,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Markranstädt, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"FMEA","optional":false},{"name":"Statistical Process Control","optional":false}],"status":"live","first_seen_at":"2026-07-07T00:00:00Z","employer_posted_date":"2026-07-07","last_verified_at":"2026-10-24T14:42:47Z","board_verified":true,"closed_at":null,"days_open":109,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":109},"description":"Skeleton's Quality Department is looking for a driven\nCustomer Quality Engineer (m/f/x)\nwith the vision to match our ambition!\nSkeleton Technologies is seeking an experienced Customer Quality Engineer (m/f/x) to join our dynamic team. This position offers a unique opportunity to work in a dynamic environment where your insights will contribute directly to the success of the overall company!\nOur ultimate goal with Skeleton is to build a net zero future, and our role is to make sure the world is aware of how we can help save energy, cut fuel consumption and CO2 emissions, and enable the energy transition.\n\nYour tasks in the net zero journey:\nAct as the primary quality contact for customers regarding quality issues, complaints, and escalations.\nLead customer complaint investigations and coordinate containment, root cause analysis, and corrective actions.\nManage and coordinate 8D reports, ensuring timely and effective closure of customer claims.\nDrive internal cross-functional teams to resolve customer quality concerns and prevent recurrence.\nCoordinate sorting, rework, recall, and field containment activities when required.\nMonitor and report on customer quality KPIs, including customer PPM, complaints, warranty claims, and 8D performance.\nSupport customer audits, assessments, and quality reviews.\nEnsure compliance with customer-specific requirements and quality agreements.\nParticipate in product and process change management activities, assessing customer quality risks.\nSupport APQP, PPAP, validation, and industrialization activities from a customer quality perspective.\nLead lessons learned activities and drive continuous improvement based on customer feedback and field performance.\nSupport the Quality Management System and ensure compliance with ISO 9001, IATF 16949, and customer requirements.\nRequirements\nBachelor's or Master's degree in Engineering, Quality Management, Manufacturing, or a related technical field.\nMinimum 5 years of experience in Customer Quality, Manufacturing Quality, or Quality Engineering.\nExperience handling customer complaints, claims, and 8D problem-solving processes.\nStrong knowledge of APQP, PPAP, FMEA, Control Plans, MSA, SPC, and Root Cause Analysis.\nKnowledge of ISO 9001, IATF 16949, and customer-specific requirements.\nExperience supporting customer audits and customer-facing quality activities.\nStrong communication, presentation, and stakeholder management skills.\nAbility to lead cross-functional teams and drive problem resolution under time pressure.\nFluent in English; German language skills are an advantage.\nISO 9001 Internal Auditor qualification.\nVDA 6.3 Process Auditor qualification is an advantage.\nExperience in automotive, battery, electronics, or industrial manufacturing industries.\nBenefits\nWe offer flexible working hours and sufficient freedom for your own ideas.\nA flat hierarchy culture - fostering our great working atmosphere.\nUse the training budget to expand your knowledge and competencies.\nHelpfulness among colleagues is not just an empty phrase but a practice everyday.\nA motivating opportunity for continuous growth at Skeleton. \nAn additional day-off every year for your birthday.\nUse our Edenred Voucher Card for your shopping experience with a top-up every month.\nWe offer a company pension scheme for your financial security in the future.\nBe active & participate in our internal sports challenges (SkelFitness).\nWe have a pet-friendly office. \nWe celebrate our successes with Team Events, Summer & New Year’s parties, and other initiatives!\nAbout Skeleton\nSkeleton Technologies is a global leader in critical power infrastructure for AI data centers and electrical grid stability, founded in 2009. Power today is more than electricity.\nIt is national security, digital continuity, and economic resilience. Skeleton is the Backbone of Power: equipping AI data centers, electrical grids, defense systems, and critical infrastructure with the resilience to withstand surges, instability, and failure. Our power systems protect GPU clusters from millisecond-level spikes, enable hyperscalers to run at higher rack densities without grid compromise, and make AI data centers up to 40% more energy efficient. We keep the lights on when grids fluctuate, stabilizing electrical infrastructure under the combined pressure of accelerating renewable energy deployment and surging AI demand.\nWhen power fails, critical operations stop. We exist to prevent that in microseconds. Powering the infrastructure that powers everything else.","description_format":"text","description_chars":4528,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Storage"],"lifecycle":[{"event":"open","at":"2026-07-07T00:00:00Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.709,"p_room":0.44,"age_days":109,"expected_fill_days":109,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/skeleton-technologies-customer-quality-engineer-mfx","json_url":"https://alion.io/job/skeleton-technologies-customer-quality-engineer-mfx.json","meta":{"generated_at":"2026-10-24T17:08:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24846,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56141},"rest":"https://alion.io/mcp/rest/get_company?id=56141"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fskeleton-technologies-customer-quality-engineer-mfx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fskeleton-technologies-customer-quality-engineer-mfx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fskeleton-technologies-customer-quality-engineer-mfx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/skeleton-technologies-customer-quality-engineer-mfx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fskeleton-technologies-customer-quality-engineer-mfx"}]}