{"id":3544997,"url":"https://alion.io/job/skf-customer-engagement-trainee","title":"Customer Engagement Trainee","company":{"id":450256,"name":"SKF","domain":"skf.com","url":"https://alion.io/company/skf-5","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Blue Bell, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-09T02:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-31T18:54:08Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"Customer Engagement Trainee\nLocation: Blue Bell, PA\nHourly Salary: $23.00\nAbout SKF:\nSKF has been making the world spin since 1907!\nSKF is an industry-leading manufacturer that's dedicated to a culture of belonging, where our people flourish in an equitable environment that promotes leadership development and career growth.\nSKF aims to have net zero greenhouse gas emissions at all our production facilities by 2030.\nSKF products keep vehicles rolling, power the machines that put food on your table, and even reach into the cosmos as part of the Mars rover mission. Founded in Sweden in 1907, today SKF is publicly traded on the Nasdaq Stockholm with annual sales in 2020 of approximately $10 billion.\nAbout the Role\nWe are seeking a motivated and customer-focused individual who is eager to begin a career in Customer Engagement. As a Customer Engagement Trainee, you will learn the foundational skills and processes that support our evolving customer service model. This temp to hire trainee role is designed to prepare you for future consideration as a Customer Engagement Representative by providing hands-on exposure to best-in-class customer interactions, internal collaboration, and problem-solving techniques. In this role, you will work closely with experienced team members to understand customer needs, learn SKF systems and processes, and build the confidence required to deliver meaningful support. Your focus will be on developing the knowledge, capabilities, and mindset needed to eventually support customers more independently. The ideal candidate is open to travel. The Customer Engagement Representative role includes a required travel component, as representatives regularly visit customer sites. However, as a Customer Engagement Trainee, you will not be required to travel during the training period.\nWhat You'll Do\nLearn & DevelopParticipate in guided training to understand the responsibilities of the Customer Engagement Representative role.\nBuild foundational knowledge of SKF products, services, and processes.\nShadow team members during customer calls, internal meetings, and solution discussions.\n\nCustomer Experience SupportAssist in delivering a positive customer experience through responsive, accurate, and professional support.\nLearn how to identify customer needs and escalate more complex issues to senior team members.\n\n Proactive Engagement (Learning Phase)Gradually take on opportunities to interact with customers by phone or email under supervision.\nSupport the internal sales team with basic tasks, documentation, and follow-up needs.\n\n Solutions & CollaborationLearn how to work with cross-functional teams (e.g., Engineering, Planning, Operations) to understand how customer solutions are developed.\nAssist with collecting data and preparing simple reports that contribute to customer problem-solving.\n\nCore Customer SupportHelp manage customer requests including order inquiries, status checks, documentation requests, and other standard questions.\nPractice first-contact resolution while knowing when to ask for support.\n\nProcess Improvement ExposureOffer observations and feedback during training that help improve workflows and customer experience.\nDevelop an understanding of value chain principles and how they apply to daily tasks.\n\nWho You Are\nAmbitious and DrivenExcited to contribute to a dynamic team\nMotivated to grow in a customer-focused role\nDemonstrates initiative and a strong work ethic\nStrong desire to make a positive impact\n\nStrong Soft SkillsFriendly, empathetic, and comfortable interacting with customers.\nStrong active listening skills and the ability to communicate clearly.\n\n Comfortable on the PhoneAbility to speak with customers in a professional and confident manner (experience handling calls is a plus, not required).\n\nCustomer-Focused MindsetDemonstrate proactive customer care by recognizing needs before the customer expresses them.\nNaturally curious about customer needs and motivated to help solve problems.\nDesire to build a career focused on customer experience and relationship-building.\n\nCollaborative & Willing to LearnOpen to feedback, coaching, and continuous learning.\nEnjoys working with others and contributing to team success.\n\nAnalytical & OrganizedBasic proficiency in Microsoft Excel and Microsoft Office Suite.\nStrong attention to detail, time management, and ability to stay organized in a fast-paced environment.\n\nTechnical LearnerInterest in learning new tools, systems, products, and processes.\nComfortable working with data and documentation.\n\nFlexible & AdaptableComfortable adapting to new challenges and evolving customer needs.\nWillingness to travel; travel will be required if hired into a permanent role.\n\nWhat SKF Offers:\nThe opportunity to work in an innovative and well-equipped professional environment that is part of a global company with an excellent reputation. You will join a team of highly motivated colleagues, who will work with you and look forward to seeing you develop your career with SKF.","description_format":"text","description_chars":5017,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-30T20:28:12Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.583,"p_room":0.28,"age_days":53,"expected_fill_days":25,"reasons":["conf:11","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/skf-customer-engagement-trainee","json_url":"https://alion.io/job/skf-customer-engagement-trainee.json","meta":{"generated_at":"2026-11-01T08:07:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12624,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450256},"rest":"https://alion.io/mcp/rest/get_company?id=450256"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fskf-customer-engagement-trainee"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fskf-customer-engagement-trainee"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fskf-customer-engagement-trainee"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/skf-customer-engagement-trainee\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fskf-customer-engagement-trainee"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3544997}},{"tool":"search_jobs","arguments":{"company":"skf.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3544997},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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