{"id":2297236,"url":"https://alion.io/job/skf-customer-service-representative-2","title":"Customer Service Representative","company":{"id":450256,"name":"SKF","domain":"skf.com","url":"https://alion.io/company/skf-5","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1206},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-12T05:16:08Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"About SKF\nSKF started its operations in India in 1923. Today, SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units, seals, mechatronics, lubrication solutions and services. Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.\nSKF's solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability. With a strong commitment to research-based innovation, SKF India offers customized value-added solutions that integrate all its five technology platforms.\nTo know more, please visit: www.skf.com/in\n\nAbout Industrial Markets\nThe industrial market in India is a dynamic and rapidly evolving sector that plays a crucial role in a company’s economic growth, with the manufacturing sector being the most diverse and promising. Industrial customers aim to improve operational efficiency while prioritising quality, reliability, and value collaborations that demonstrate a commitment to customer satisfaction and address their evolving needs.\nAt SKF, we provide industry-leading engineering solutions and technologies to industrial market that consistently deliver reliability and efficiency in their day-to-day operations. We cater to a range of industrial sectors, including heavy industries, wind, metals, railways, and general machinery, and help customers achieve their key objectives, depending on their specific application needs and challenges around the machines and equipment.\n\nSKF Purpose Statement\nTogether, we re-imagine rotation for a better tomorrow.\nBy creating intelligent and clean solutions for people and the planet\nJOB DESCRIPTION\nPosition Title: Customer Service Representative\nReports To: Team Leader Sales Operations\nRole Type: Individual Contribution\nLocation: Gurgaon\nJob Responsibilities\nResponsible for generating MIS reports including weekly, monthly sales report, sales budget compilation (once a year), GMS forecast (quarterly) and other misc. inputs for reporting from time to time\nProvide COH support\nEnsure efficient and accurate handling of customer orders/queries/schedules based on the contract entered in the system.\nMonitor the progress and complete execution of an order.\nSupport with needful information and data to supply chain planner in the event of shortages and use supply chain resource effectively to support customer business efficiency\nReport deviation of delivery to customer\nNecessitate improvement actions to reduce administrative errors in conjunction with the responsible departments\nSupport the sales managers and engineers within the business units in relation to customer requirements, systems usage, etc.\nOrder review as per contract in the system and customer claims settlement as per justification received.\nAcknowledge orders received through order acknowledgements, queries, order status reports.\nHandle Enquiries from IREPS and Direct OEM customer and provide support to sales. to participate in tenders.\nFollow-up with various agencies such as finished product stores, transport department transporters, etc for on timely deliveries.\nFollow-up with Manufacturing unit overseas and domestic for stock and Documentation.\nCreate and update new customer master and Product Master\nSkill Set\nExperience in handling key & critical customers’ accounts and business units (end to end)\nKnowledge of commercials, processes, supply chain, import, exports, forecasting, MIS etc.\nExperience in leading and coaching CS Team\nStakeholders Management & Collaborative approach\nProblem Solving\nKPIs\nTAT - Response to customer.\nOrder management - on time delivery.\nCustomer Complaint Handling\nMeet business targets and nos\nDeployment of tools & Processes\nEducation & Experience\nMinimum 5 to 8 years of strong experience in any of the areas of Customer Service, Sales or Supply chain\nCandidates must have a bachelor’s degree. Post-graduation in Management will be an added advantage\nExcellent verbal and written communication skills, networking and influencing skills with internal and external stakeholders.\nInterested candidates can share their resume to ","description_format":"text","description_chars":4402,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T20:55:08Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.785,"p_room":0.75,"age_days":18,"expected_fill_days":24,"reasons":["conf:1","win:late","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/skf-customer-service-representative-2","json_url":"https://alion.io/job/skf-customer-service-representative-2.json","meta":{"generated_at":"2026-10-12T13:53:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21847,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450256},"rest":"https://alion.io/mcp/rest/get_company?id=450256"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fskf-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fskf-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fskf-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/skf-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fskf-customer-service-representative-2"}]}