{"id":3489525,"url":"https://alion.io/job/skf-customer-service-representative-3","title":"Customer Service Representative","company":{"id":450256,"name":"SKF","domain":"skf.com","url":"https://alion.io/company/skf-5","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":93,"open_postings":11,"ghost_share":0,"stale_share":0.273,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"closed","first_seen_at":"2026-10-29T22:59:07Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-06T00:46:45Z","board_verified":false,"closed_at":"2026-11-06T00:46:45Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"About SKF\nSKF started its operations in India in 1923. Today, SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units, seals, mechatronics, lubrication solutions and services. Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.\nSKF's solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability. With a strong commitment to research-based innovation, SKF India offers customized value-added solutions that integrate all its five technology platforms.\nTo know more, please visit:www.skf.com/in\n\nSKF Purpose Statement\nTogether, we re-imagine rotation for a better tomorrow.\nBy creating intelligent and clean solutions for people and the planet\nJOB DESCRIPTION\nJob Title: Customer Service Representative\nReportsTo: Customer Service Head, Seals ISEA\nRole Type: IndividualContributor\nLocation: Pune\nPurpose of the Role:\nPartnering with SKF Customers throughout their O2C journey with us, championing the responsibility for their best experience throughout this journey such that they become active promoters of SKF at least in part if not wholly because of their CS Experience.\nJob Responsibilities\nEnsure efficient and accurate handling of customer quotations / orders / schedules / queries etc.\nMonitor the progress and ensure complete execution of the order till delivery to Customer.\nCoordinate with FVC Team i.e. Sales, Controlling, Supply Chain planner (domestic & overseas), Project Management, Factory, Warehouse, Logistics (EXIM & Transporters) etc. as and when required for timely delivery of material and to ensure no line stoppage at customer end.\nSupport CS Team Leader/Manager, Key Account Managers/Sales Managers/Unit Head to achieve monthly/quarterly and yearly targets of the business unit.\nCreate and update Customer & Product master in the system. \nProactively engage Customers with the purpose of building and nurturing excellent relationships and enhancing their Experience with SKF through regular calls, customer visits etc.\nTo handle Customer complaints and acknowledge the same through corrective and preventive actions.\nHands-on to use multiple platforms for efficiency.\nIdentify and implement process improvements.\nGenerating MIS reports on a weekly and monthly basis (sales report etc.) Also provide inputs for reporting from time to time.\nKEY INTERFACES\nSales\nSupply / Demand Chain\nLogistics Services\nControlling\nApplication Engineering\nFinance & Taxation\nKPIs / METRICS\nTAT - Customer Response Time \nOrder Processing Time\nOrder Management - OTIF \nComplaint Management (SER & DER)\nCandidate Profile\n3 plus years of experience in O2C cycle\nGraduation in any discipline\nProject Management skills with proven ability to manage multiple concurrent projects.\nEmpathy, communication skills, interpersonal and negotiation skills.\nInitiative and solution mindset oriented problem-solving skills.\nOpen to learning and eager in identifying and capitalizing on improvement opportunities across the scope of work.\nAccountability for own set of customers, as well as responsibility for the Customer Experience for all SKF Customers.\nKnowledge of commercial terms, taxes, contracts, orders and sales transactions, material management forecasting, scheduling, planning and execution.","description_format":"text","description_chars":3579,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-29T22:59:07Z"},{"event":"close","at":"2026-11-06T00:46:45Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/skf-customer-service-representative-3","json_url":"https://alion.io/job/skf-customer-service-representative-3.json","meta":{"generated_at":"2026-11-08T20:20:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":42456,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450256},"rest":"https://alion.io/mcp/rest/get_company?id=450256"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fskf-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fskf-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fskf-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/skf-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fskf-customer-service-representative-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3489525}},{"tool":"search_jobs","arguments":{"company":"skf.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3489525},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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