{"id":2297192,"url":"https://alion.io/job/skf-customer-service-representative","title":"Customer Service Representative","company":{"id":450256,"name":"SKF","domain":"skf.com","url":"https://alion.io/company/skf-5","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1206},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T02:01:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-12T05:16:08Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"About SKF\nSKF started its operations in India in 1923. Today, SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units, seals, mechatronics, lubrication solutions and services. Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.\nSKF's solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability. With a strong commitment to research-based innovation, SKF India offers customized value-added solutions that integrate all its five technology platforms.\nTo know more, please visit: www.skf.com/in\n\nAbout Industrial Markets\nThe industrial market in India is a dynamic and rapidly evolving sector that plays a crucial role in a company’s economic growth, with the manufacturing sector being the most diverse and promising. Industrial customers aim to improve operational efficiency while prioritising quality, reliability, and value collaborations that demonstrate a commitment to customer satisfaction and address their evolving needs.\nAt SKF, we provide industry-leading engineering solutions and technologies to industrial market that consistently deliver reliability and efficiency in their day-to-day operations. We cater to a range of industrial sectors, including heavy industries, wind, metals, railways, and general machinery, and help customers achieve their key objectives, depending on their specific application needs and challenges around the machines and equipment.\nSKF Purpose Statement\nTogether, we re-imagine rotation for a better tomorrow.\nBy creating intelligent and clean solutions for people and the planet\nJOB DESCRIPTION\nPosition Title: Customer Service Representative - General Machinery\nReports To: Team Leader Sales Operations\nRole Type: Individual Contribution\nLocation: Pune or Mumbai\nJob Responsibilities\nTo ensure customer centric approach by engagement with Customers and Distributors and to be responsible for achieving customer satisfaction.\nGenerating MIS reports on a weekly and monthly basis (sales report etc.) Also provide inputs for reporting from time to time.\nEnsure efficient and accurate handling of customer orders / schedules and distributor queries based on the contract entered in the system.\nEnsure efficient order management through designed tool.\nMonitor the progress and ensure complete execution of the order till delivery to customer.\nCoordinate with supply chain planner (domestic & overseas) as and when required for timely delivery of material and to ensure no line stoppage at customer end.\nSupport Key Account Managers/Sales Managers/Unit Head to achieve monthly/quarterly and yearly targets of the business unit.\nCreate and update Customer & Product master in the system.\nImplement various customer and distributor engagement initiatives from CS point of view.\nProactive approach to handle customer & distributor complaints and acknowledge the same through corrective and preventive actions.\nHands-on to use multiple platforms for efficiency.\nIdentify and implement process improvements.\nSkill Set\nKnowledge of commercial terms, taxes, contracts, orders and sales transactions.\nKnowledge in material management forecasting, scheduling, planning and execution\nExperience in solving customer complaints, complex situations,\nExcellent verbal and written communication skills\nStakeholder management\nAccountability for own set of customers and business\nKPIs\nTAT - Customer Response Time\nOrder Management - on time delivery\nOrder Processing Time\nComplaint Management (SER & DER)\nEducation & Experience\nMinimum 5 to 8 years of strong experience in any of the areas of Customer Service, Sales or Supply chain\nCandidates must have a bachelor’s degree. from a recognized university.\nExcellent verbal and written communication skills, networking and influencing skills with internal and external stakeholders.\nKnowledge of Supply and Demand chain planning.\nWarehouse and Transportation procedures\nBasic finance knowledge\nGood communication (verbal/written) skills\nInterested candidates can share their resume to ","description_format":"text","description_chars":4369,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T20:55:08Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.785,"p_room":0.75,"age_days":17,"expected_fill_days":24,"reasons":["conf:1","win:late","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/skf-customer-service-representative","json_url":"https://alion.io/job/skf-customer-service-representative.json","meta":{"generated_at":"2026-10-12T18:25:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29781,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450256},"rest":"https://alion.io/mcp/rest/get_company?id=450256"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fskf-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fskf-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fskf-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/skf-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fskf-customer-service-representative"}]}