{"id":1168946,"url":"https://alion.io/job/skild-ai-deployment-support-engineer","title":"Deployment & Support Engineer","company":{"id":3377,"name":"Skild AI","domain":"skild.ai","url":"https://alion.io/company/skild","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":71,"open_postings":42,"ghost_share":0.405,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":161,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Mateo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":205000,"period":"year","method":"role_country_seniority_unknown","sample_n":757},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false},{"name":"Linux","optional":true}],"status":"live","first_seen_at":"2026-09-24T02:02:08Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-27T01:47:33Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"Company Overview\nAt Skild AI, we are building the world's first general purpose robotic intelligence that is robust and adapts to unseen scenarios without failing. We believe massive scale through data-driven machine learning is the key to unlocking these capabilities for the widespread deployment of robots within society. Our team consists of individuals with varying levels of experience and backgrounds, from new graduates to domain experts. Relevant industry experience is important, but ultimately less so than your demonstrated abilities and attitude. We are looking for passionate individuals who are eager to explore uncharted waters and contribute to our innovative projects.\nPosition Overview\nThe Deployment & Support Engineer will be responsible for the successful installation, commissioning, and deployment of robotic systems at customer sites. This role ensures robots are installed, configured, tested, and operating according to technical and customer requirements.\nWhen not actively performing deployments, the Deployment & Support Engineer provides customer and technical support for deployed robotic systems. This includes troubleshooting system issues, assisting customers with operational questions, coordinating issue resolution, and working closely with internal engineering and technical teams to maintain system performance and customer satisfaction.\nThe ideal candidate is technically capable, customer-focused, adaptable, and comfortable working in both field and remote environments.\nResponsibilities\nRobot Deployment & Installation\nLead and execute new robotic system deployments at customer sites.\nPrepare for deployments by reviewing site requirements, technical documentation, and project plans.\nInstall, configure, and commission robotic systems and associated equipment.\nPerform system testing, validation, and troubleshooting to ensure successful operation.\nCoordinate with customers and internal teams to ensure deployment readiness.\nTrain customer personnel on basic system operation, maintenance, and troubleshooting.\nDocument deployment activities, system configurations, and outstanding issues.\nEnsure deployments are completed safely, efficiently, and according to established procedures.\nIdentify and communicate technical risks, project delays, and deployment challenges.\nCustomer & Technical Support\nProvide timely customer support for deployed robotic systems remotely \nTroubleshoot robot hardware, software, networking, and system integration issues.\nAssist customers with system operation, configuration, and technical questions.\nDiagnose issues, identify root causes, and implement or coordinate corrective actions.\nMonitor and follow up on customer-reported issues through resolution.\nEscalate complex or unresolved technical issues to the appropriate engineering or development teams.\nSupport system upgrades, maintenance activities, and technical improvements.\nMaintain accurate records of support cases, troubleshooting steps, and resolutions.\nHelp develop and maintain troubleshooting guides, support documentation, and standard operating procedures.\nCross-Functional Collaboration\nWork closely with engineering, product, and operations teams to resolve technical issues.\nProvide feedback from customer sites to improve robot performance, reliability, and usability.\nAssist with testing new features, software releases, and hardware improvements.\nContribute to the development of deployment and support processes.\nShare technical knowledge and best practices with team members.\nSupport other deployment engineers and technical staff as needed.\n\nRequired Qualifications\nExperience in robotics, automation, mechatronics, electrical engineering, mechanical engineering, computer engineering, or a related technical field.\nHands-on experience with the installation, troubleshooting, or maintenance of complex technical systems.\nStrong problem-solving and analytical skills.\nAbility to read and interpret technical documentation, wiring diagrams, and system specifications.\nFamiliarity with computers, networking, software configuration, and technical troubleshooting.\nStrong communication and customer service skills.\nAbility to work independently and manage competing priorities.\nWillingness to travel to customer sites as required.\nAbility to work in a hands-on environment and perform physical tasks associated with equipment installation.\nPreferred Qualifications\nExperience deploying or supporting robotic systems in customer or production environments.\nExperience with industrial automation, autonomous mobile robots, or related technologies.\nFamiliarity with Linux, networking, APIs, or software debugging.\nExperience with system commissioning, validation, or integration.\nExperience providing technical support to customers or end users.\nExperience creating technical documentation and troubleshooting procedures.\nAbility to work with cross-functional engineering and product teams.\nCore Competencies\nTechnical troubleshooting: Ability to identify and resolve complex issues.\nCustomer focus: Provides professional, responsive, and effective support.\nAdaptability: Transitions effectively between deployments, support cases, and other priorities.\nCommunication: Clearly communicates information to customers and internal teams.\nOwnership: Takes responsibility for issues from initial diagnosis through resolution.\nTeamwork: Collaborates effectively across engineering, operations, and customer-facing teams.\nAttention to detail: Ensures accurate installation, configuration, testing, and documentation.\nContinuous improvement: Identifies opportunities to improve deployment and support processes.\nWorking Conditions\nCombination of customer-site deployment work, office work, and remote technical support.\nTravel to customer locations as required.\nMay require occasional extended hours, weekends, or schedule flexibility to support deployments and customer needs.\nWork may involve standing, lifting, carrying equipment, and working around robotic and industrial systems, subject to applicable safety requirements.\nSuccess in This Role\nSuccess in the Deployment & Support Engineer role is demonstrated through:\nSuccessful, timely, and high-quality robot deployments.\nReliable and effective customer technical support.\nEfficient troubleshooting and resolution of system issues.\nPositive customer experiences and strong customer relationships.\nAccurate deployment and support documentation.\nConsistent adherence to safety, quality, and technical procedures.\nContributions to improving deployment capacity, support processes, and team capabilities.","description_format":"text","description_chars":6601,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics AI","Robotic Software & Control Systems","Foundation Models"],"lifecycle":[{"event":"open","at":"2026-09-24T06:03:55Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":161,"reasons":["conf:0","win:early"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/skild-ai-deployment-support-engineer","json_url":"https://alion.io/job/skild-ai-deployment-support-engineer.json","meta":{"generated_at":"2026-09-27T02:11:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1972,"day_limit":5000,"remaining_today":3028,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}