{"id":3305838,"url":"https://alion.io/job/skild-ai-junior-it-support-engineer","title":"Junior IT Support Engineer","company":{"id":3377,"name":"Skild AI","domain":"skild.ai","url":"https://alion.io/company/skild","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":74,"open_postings":51,"ghost_share":0.353,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":161,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Mateo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":135000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Linux","optional":false},{"name":"Machine Learning","optional":false},{"name":"Slack","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Bash","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"Okta","optional":true},{"name":"Python","optional":true},{"name":"Ubuntu","optional":true}],"status":"live","first_seen_at":"2026-10-26T20:38:50Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T09:13:02Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Company Overview\nAt Skild AI, we are building the world's first general purpose robotic intelligence that is robust and adapts to unseen scenarios without failing. We believe massive scale through data-driven machine learning is the key to unlocking these capabilities for the widespread deployment of robots within society. Our team consists of individuals with varying levels of experience and backgrounds, from new graduates to domain experts. Relevant industry experience is important, but ultimately less so than your demonstrated abilities and attitude. We are looking for passionate individuals who are eager to explore uncharted waters and contribute to our innovative projects.\nPosition Overview\nWe are seeking a Junior IT Support Engineer to independently handle day-to-day employee IT in a highly technical robotics and AI environment. You will support Mac, Linux, and Windows machines, networking, identity and access, and office technology for teams that build and test robots every day. Working closely our IT & Security Lead, you will own the IT ticket queue and run onboarding and off-boarding end to end. This is a hands-on role with the opportunity to build the run books and repeatable processes that help IT scale as Skild AI grows.\nResponsibilities\nProvision, configure, inventory, and retire Mac laptops through Iru (formerly Kandji).\nBuild and image Linux laptops and desktops for engineering teams, and support Windows machines where needed.\nTroubleshoot hardware and OS issues, and manage repairs, loaners, and vendor RMAs.\nTroubleshoot wired, Wi-Fi, VPN, and connectivity issues for employees and lab equipment.\nSupport office network changes, including patching, port assignments, and device onboarding.\nRun new-hire setup end to end, from accounts, devices, and access to a first-day walkthrough, and run offboarding, including device recovery, access removal, and data handoff.\nHandle SSO and MFA enrollment, resets, and basic access requests, and support day-to-day Google Workspace and Slack administration.\nMaintain conference rooms, A/V, printers, and other onsite technology.\nWork the IT ticket queue, meet response targets, and keep tickets clean and up to date.\nWrite run books and build repeatable processes so common requests get faster over time.\nPreferred Qualifications\n2-4 years of experience in IT support, desktop support, help desk, or IT operations.\nStrong macOS support skills, and comfortable supporting Linux and Windows.\nHands-on experience installing and configuring Linux (e.g., Ubuntu) on laptops and desktops.\nExperience with Iru/Kandji, Jamf, or a similar endpoint management tool.\nWorking knowledge of networking fundamentals, including DHCP, DNS, VLANs, and Wi-Fi and VPN troubleshooting.\nExperience running employee onboarding and offboarding, and with basic SSO and MFA administration (Okta or similar).\nTicket-queue discipline, clear written documentation, and a strong service orientation with both technical and non-technical teams.\nScripting in Bash, Python, or zsh to automate setup tasks is a plus.\nExperience with broader SaaS administration, enterprise network gear (e.g., Arista, Palo Alto), RADIUS-based Wi-Fi, or conference room systems (Google Meet or Zoom Rooms) is a plus.\nExperience at a fast-growing startup, or in AI, robotics, hardware, or engineering-heavy environments, is a plus.\nCertifications such as CompTIA A+, Network+, Linux+, or Apple ACSP are a plus.\nBuilder mindset; comfortable working independently in a small, fast-moving, in-person team.\nLocation\nThis is a full-time, fully onsite role in San Mateo, CA, and requires the ability to lift and move hardware.","description_format":"text","description_chars":3648,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics AI","Robotic Software & Control Systems","Foundation Models"],"lifecycle":[{"event":"open","at":"2026-10-27T01:21:22Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 23","filings_12m":23,"filings_prev_12m":15,"green_card_filings_12m":0,"median_offered_wage_usd":227500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":161,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/skild-ai-junior-it-support-engineer","json_url":"https://alion.io/job/skild-ai-junior-it-support-engineer.json","meta":{"generated_at":"2026-10-28T09:54:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12970,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3377},"rest":"https://alion.io/mcp/rest/get_company?id=3377"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fskild-ai-junior-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fskild-ai-junior-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fskild-ai-junior-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/skild-ai-junior-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fskild-ai-junior-it-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3305838}},{"tool":"search_jobs","arguments":{"company":"skild.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3305838},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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