Membership Operations Specialist

The Society of Fire Protection Engineers (SFPE)

Membership Operations Specialist

Gaithersburg, MD

The Society of Fire Protection Engineers is seeking a Membership Operations Specialist to manage and optimize SFPE’s database-centered operations. This essential role will focus on building and maintaining relationships with members, chapters, and industry partners and acts as the primary liaison and problem-solver for the SFPE when it comes to our Customer Relationship Management (CRM) system, MemberSuite.

What We Offer:

• Salary range of $55,000-$65,000

• Health, dental, and vision insurance eligibility on first day of employment

• Health Reimbursement Account (HRA) funding 100% of the employee’s deductible

• Medical and Dependent Care Flexible Spending Accounts

• Life insurance and short-term and long-term disability insurance

• 401(k) plan (SFPE contributes 6% of income)

• Generous Accrued Paid Time Off and 11 paid holidays

• Flexible work schedule with the ability to work hybrid 3-4 days/week

Qualifications:

• Bachelor’s degree in relevant discipline.

• 3-5 years of database experience, membership relations, customer service, fundraising, relationship management, or equivalent combination.

• Proficiency in MS Office 365 is required.

• Experience using CRM or Association Management Software (AMS) databases is required.

• Experience with database improvements, data management and reporting skills.

• Strong written and verbal communication skills and prior experience working with engineers or other STEM professionals a plus.

• Experience working in a small, high-energy organization; a team player willing to take on new challenges with demonstrated ability to partner with staff and member volunteers.

• Ability to travel to SFPE’s Annual Conference

• Ability to work onsite in Gaithersburg, MD at least 1 day per week.

Responsibilities:

• Serve as the primary liaison for SFPE and staff to our CRM provider, MemberSuite.

• Identify and resolve database issues and develop solutions by working with MemberSuite support.

• Serve as initial point of contact for membership needs, providing excellent customer service via email and telephone.

• Oversee administration of member renewal invoicing processes.

• Create reports from the database to support financial and accounting review.

• Partner with the Senior Accountant/Assistant Controller to review and improve database-related financial processes.

• Oversee member and partner data integrity, enhancing database structure and categorization as needed.

• Respond to membership inquiries as the initial point of contact via telephone, email and social media.

• Oversee invoicing administration including records management, printing, folding, stuffing, posting and mailing from the Gaithersburg, MD office.

• Document all donations and partnership revenue with Partnership & Sales Manager.