{"id":2105631,"url":"https://alion.io/job/skillnet-recruitment-junior-it-specialist","title":"Junior IT Specialist","company":{"id":2681871,"name":"Skillnet Recruitment","domain":"skillnetrecruitment.co.za","url":"https://alion.io/company/skillnet-recruitment","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":null,"truth_index":{"grade":"A","score":86,"open_postings":4,"ghost_share":0.25,"stale_share":0,"repost_share":0.25,"time_to_fill_p50_days":8,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nelspruit, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":23000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"WhatsApp","optional":true}],"status":"live","first_seen_at":"2026-10-08T20:15:41Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T19:48:26Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":12},"description":"Junior IT Specialist\nMbombela (Nelspruit), MpumalangaPURPOSE OF THE ROLE\nThe Junior IT Specialist provides first- and second-line technical support to users and helps maintain the organisation's computers, network, systems and security. The role keeps day-to-day IT operations running smoothly, resolves faults quickly, and supports senior IT staff with infrastructure, projects and documentation. It is ideal for a motivated person early in their IT career who wants hands-on exposure across support, networking, Microsoft 365 and cybersecurity.KEY RESPONSIBILITIES\nEnd-user and helpdesk support Log, prioritise and resolve support tickets by phone, email, remote session and in person within agreed turnaround times. Troubleshoot hardware, software, printer, email and connectivity problems for desktops, laptops, mobile devices and peripherals. Escalate complex issues to senior IT staff or vendors with clear notes on what has been tested.\nHardware and software Install, image, configure and upgrade workstations, laptops, printers, scanners and VoIP phones. Install and update operating systems, apply patches and updates on a scheduled basis. Perform basic repairs and component replacements, manage warranty claims with suppliers.\nNetwork and infrastructure support Monitor and support the LAN, Wi-Fi, switches, routers and firewalls under supervision. Assist with connectivity issues and liaise with internet service providers. Support servers and cloud services under the guidance of senior staff.\nMicrosoft 365 and user administration Manage user accounts, passwords, licences, mailboxes, shared mailboxes and distribution groups. Set up and support Teams, OneDrive and SharePoint access and permissions.\nSecurity, backup and compliance Monitor antivirus/endpoint protection, enforce password policies and multi-factor authentication. Run and verify daily backups, report phishing attempts and handle personal information in line with IT policies.\nAsset management and documentation Maintain an accurate IT asset register, keep network diagrams, procedures and the IT knowledge base up to date. Track IT consumables, prepare simple reports on tickets and outstanding issues.\nProjects and continuous improvement Assist with IT projects, suggest improvements, keep up to date with new technologies and complete training and certifications.\nQUALIFICATIONS AND EXPERIENCE\nAreaMinimum requirement: Grade 12/National Senior Certificate\nAdvantageous: BSc IT/BTech/Advanced Diploma in IT\n\nCertificationsAt least one entry-level certification required\nAdvantageous: CompTIA Network+, ITIL 4 Foundation, etc.\n\nExperience6 months - 2 years in desktop/helpdesk support\nExposure to AD, Microsoft 365 administration, networking, backups\n\n License Valid Code B (08) driver's licence\n Languages Fluent in English and Afrikaans\nTECHNICAL KNOWLEDGE REQUIRED\nWindows 10/11, Microsoft 365, basic networking, printer and peripheral setup, remote-support tools, ticketing systems, etc.SKILLS AND PERSONAL ATTRIBUTES\nStrong problem-solving skills\nGood communication abilities\nCustomer-service orientated\nOrganised and trustworthy\nWilling to learn and grow\nTeam player\nKEY PERFORMANCE INDICATORS\nTickets resolved within SLA\nUser satisfaction\nDaily backups and restores\nAccuracy of documentation\nPatch and antivirus compliance\nReduction in repeat faults\nWORKING CONDITIONS\nOffice-based role with some lifting of equipment. Occasional travel and after-hours work may be required.HOW TO APPLY\nPlease apply via the designated website. CVs via WhatsApp or email will not be accepted. Include full employment history, copies of qualifications, and at least two references. Shortlisted candidates will undergo a video interview.If you do not receive a response within two weeks, consider your application unsuccessful.","description_format":"text","description_chars":3797,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Afrikaans","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Human Resources","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-08T20:15:41Z"},{"event":"close","at":"2026-10-10T07:11:45Z"},{"event":"reopen","at":"2026-10-10T19:02:45Z"},{"event":"close","at":"2026-10-12T05:13:43Z"},{"event":"reopen","at":"2026-10-12T19:48:23Z"},{"event":"close","at":"2026-10-13T05:20:30Z"},{"event":"reopen","at":"2026-10-13T20:09:35Z"},{"event":"close","at":"2026-10-14T16:59:26Z"},{"event":"reopen","at":"2026-10-15T19:48:26Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.54,"p_room":0.45,"age_days":12,"expected_fill_days":8,"reasons":["seen:5","win:tail","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/skillnet-recruitment-junior-it-specialist","json_url":"https://alion.io/job/skillnet-recruitment-junior-it-specialist.json","meta":{"generated_at":"2026-10-21T16:59:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23971,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2681871},"rest":"https://alion.io/mcp/rest/get_company?id=2681871"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fskillnet-recruitment-junior-it-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fskillnet-recruitment-junior-it-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fskillnet-recruitment-junior-it-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/skillnet-recruitment-junior-it-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fskillnet-recruitment-junior-it-specialist"}]}