{"id":2424953,"url":"https://alion.io/job/skillsoft-emea-solutions-services-leader","title":"EMEA Solutions & Services Leader","company":{"id":6454,"name":"Skillsoft","domain":"skillsoft.com","url":"https://alion.io/company/skillsoft","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":86000,"period":"year","method":"role_seniority_country_cell","sample_n":24},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T10:03:39Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T11:10:42Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.\nEMEA Solutions & Services Leader\nSkillsoft is hiring an experienced Solutions & Services Senior Director to make an impact and drive ARR growth, improve retention, drive a great customer experience, and guide teams through change with clarity and pace. We are seeking a strong operator, coach, and change agent who can turn strategy into repeatable execution across the EMEA markets. \nThe Solutions & Services Senior Director will have the opportunity to be a player/coach and deliver regional results and own the Customer Experience and growth engine for EMEA. Overseeing the regional Market Solutions Leaders and ensuring consistent, disciplined execution across the customer lifecycle to include presales, adoption, expansion and renewal. This role operates as an executive people leader, global practice owner, and partners closely with the EMEA VP of Sales as the region's primary Go To Market change leaders for the region sustaining team confidence, clarity, and pace through continued change. \nKey Responsibilities: \nLead the Geographical Market Solutions Teams \nManage, coach, and develop the MSLs across the geography; set clear performance standards and accountability.\nEnsure Market Solutions Leaders (MSLs) execute the end-to-end customer solution lifecycle (Sale → Value → Expand → Renew) with MEDDPICC rigor and value-realization discipline.\nBuild a high-performance, coaching-first culture aligned to Skillsoft's Enterprise Leadership Skills; build team capabilities systematically.\nGuarantee the MSL’s align Solutions Partners across markets to match opportunity size, complexity, and urgency. \nCoach Solutioning Capability and Lead Through Transformation \nCoach MSLs and their teams on advanced solutioning - executive discovery and problem framing, solution architecture and design, value narrative and business case development, and platform and ecosystem expertise \nSteer the team through an organization in transformation: guide teams through evolving roles, new operating models, and shifting customer expectations with clarity, confidence, and pace \nSupport MSLs in developing the CSM function as a strategic advisor capability - fluent in skills intelligence, data-led insight, executive engagement, and outcome-based partnership rather than reactive account management \nSupport the MSLs in developing Solution Partners as expert customer-facing advisors - deep in product and platform, disciplined in solution design methodology, and credible with C-suite buying committees \nDrive adoption of AI-enabled workflows and tooling to expand strategic capacity and reduce administrative load \nDeliver Regional Revenue and Customer Outcomes \nCo-own regional targets with the EMEA Geo Sales Leaders(AVP): ARR growth, retention, expansion, NPS, and platform conversion.\nOversee regional performance management cadences to drive continuous improvement and results; escalate and resolve at-risk accounts; enable growth across accounts. \nOwn the Regional Component - Shared / Channel Teams\nDefine the charter and target operating model for regional shared/channel solution teams.\nEstablish rules of engagement between shared CSM pools, MSLs, direct sales, and channel partners.\nBuild channel enablement content and playbooks for solution positioning through partners.\nDesign coverage tiers so tier-2/tier-3 customers receive scalable, high-quality solution support.\nReport on channel-sourced ARR and shared-team utilizationto the Global Solutions Leader. \nDrive Cross-Regional Consistency \nServe as a member of the Global Solutions Management team alongside peer GMSLs, the Solutions IP Team lead, and the Program Manager.\nResponsible for ensuring global standards are applied in-region while allowing appropriate localtailoring for market realities.\nShare regional insights back into the global system - customer patterns, competitive intel, and solution feedback - to inform IP and roadmap. \nCross-Functional Leadership \nPartner with the Solutions IP Team to translate defined solutions and POVs into repeatable, market-ready plays.\nInterlock with Professional Services regional leadership on clean presales-to-delivery handoffs.\nPartner with Product, Marketing, and Enablement to close feedback loops from field to global functions.\nSupport the Program Manager in keeping data clean, systems used, and operating rhythm consistent. \nRequired Skills & Qualifications\n12+ years of progressive management experience in enterprise PaaS spanning some combination of Sales, Customer Success, Solutions Consulting/Pre-Sales, and/or Professional Services.\nOverseeing Professional / Managed Services and Solutioning (or consulting) experience with demonstratedresults driving long-term customer growth with services engagements based on business cases.\nProven track recordof delivering ARR growth, retention, and expansion in a platform and solutions-based selling motion.\nProficient in Salesforce and Business Intelligence (BI) tools.\nDeep fluency in MEDDPICC (or equivalent), value-based selling, and end-to-end customer lifecycle management.\nExperience as a practice or system builder - designing repeatable processes, tools, or capability models adopted at scale.\nPossess a strong operational rigor with proficiencyin forecasting, pipeline inspection, and data-driven outcomes\nHave a deep familiarity with EMEA market dynamics.\nExecutive presence with proven ability to engage C-suite customers and internal senior leadership. \nPreferred Skills & Experience \nExperience operatingin a matrixed global organization and collaborating with strong partnershipacross Product, Professional Services, Revenue Operations, and Marketing.\nFamiliarity with the Learning technologies and L&D functions, learning/talent ecosystems, and AI-enabled workforce transformation. \n Skillsoft uses AI-enabled tools to screen applications. Recruitment and hiring decisions are made by Skillsoft personnel and are not based solely on automated processing.\nMORE ABOUT SKILLSOFT:\nSkillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ - humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at skillsoft.com.\nThank you for taking the time to learn more about us. \nIf this opportunity intrigues you, we would love for you to apply!\nNOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.\nSkillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.","description_format":"text","description_chars":7874,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms"],"lifecycle":[{"event":"open","at":"2026-10-13T07:17:24Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.727,"p_room":0.75,"age_days":20,"expected_fill_days":27,"reasons":["conf:2","win:late"],"computed_at":"2026-10-13T14:08:25Z"},"pay":null,"html_url":"https://alion.io/job/skillsoft-emea-solutions-services-leader","json_url":"https://alion.io/job/skillsoft-emea-solutions-services-leader.json","meta":{"generated_at":"2026-10-13T14:08:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21758,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6454},"rest":"https://alion.io/mcp/rest/get_company?id=6454"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fskillsoft-emea-solutions-services-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fskillsoft-emea-solutions-services-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fskillsoft-emea-solutions-services-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/skillsoft-emea-solutions-services-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fskillsoft-emea-solutions-services-leader"}]}