{"id":1100436,"url":"https://alion.io/job/skims-it-helpdesk-support","title":"IT Helpdesk Support","company":{"id":684757,"name":"SKIMS","domain":"skims.com","url":"https://alion.io/company/skims","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Slack","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-09-20T22:00:20Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-30T20:39:32Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear. We set new standards by providing high-quality, inclusive products that support everybody. We’re disrupting the industry and redefining the future of fashion, and we’re looking for passionate, proactive team members to help drive our technology forward in retail.\n\n About the Role\nAs IT Helpdesk Support - Retail, you’ll play a key role in ensuring our SKIMS retail stores run seamlessly by delivering fast, thoughtful, and effective technical support. You’ll be the first point of contact for store teams needing assistance with point-of-sale systems, mobile devices, network connectivity, and retail-specific tools. Your ability to troubleshoot efficiently and prioritize support tickets will directly impact the in-store customer experience.\n\nKey Responsibilities\nProvide first-line technical support to all SKIMS retail store locations via phone, Slack, ticketing system, or email \nTroubleshoot and resolve POS, mobile device, printer, and network issues in a timely manner \nAssist with store technology setup and support for new store openings, relocations, and events \nCollaborate with Retail Operations, Facilities, and Store Design teams to ensure technology needs are met \nSupport onboarding and offboarding of retail team members, including account provisioning and hardware setup \nEscalate unresolved issues to appropriate IT team members and follow through to resolution \nMaintain IT knowledge base and update documentation for common support workflows \nTrack, update, and close tickets using SKIMS' internal ticketing system \nMonitor systems and proactively identify issues that may impact store performance \nAssist in regular audits to ensure compliance with IT and security protocols \n\nSkills, Knowledge and Expertise\n3-5 years of experience in IT helpdesk or technical support, ideally supporting retail environments \nExperience with POS systems (Shopify POS strongly preferred), Mac/iOS devices, and mobile payment systems \nFamiliarity with remote troubleshooting tools and ticketing systems (e.g., Zendesk, Jira) \nStrong customer service orientation with excellent verbal and written communication skills \nAbility to stay calm under pressure and respond with urgency in high-stakes retail situations \nFlexible schedule, with occasional availability on evenings and weekends during key retail events \nHighly organized, detail-oriented, and a proactive problem-solver \n Preferred\nExperience supporting fast-growing or high-volume retail environments \nKnowledge of networking basics (Wi-Fi, routers, VPN) \nComfortable working with tools and penchant for being handy \nExperience with RFID technology in a retail environment \n\nMust haves\n50% of travel\n\nBenefits, Culture and Perks\n Benefits and Culture\nUp to 100% Company Paid Healthcare (medical, dental, vision) \nKind Body Fertility Benefits \n401(k) savings plan with up to 4% match \nUnlimited PTO \nFull Access to LinkedIn learning \nEmployee Discounts \n Perks (HQ Location)\nFree weekly catered lunch at HQ - M/T/W/Th\nDog-Friendly office on a Thursday and Friday\nFree Swag Giveaways \nAnnual Holiday Party \nAnnual Summer Party \nInvitations to pop-ups and other company events \nComplimentary daily office snacks and beverages","description_format":"text","description_chars":3293,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events","Flexible schedule","Unlimited PTO"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands","Lingerie, Underwear & Swimwear"],"lifecycle":[{"event":"open","at":"2026-10-21T19:41:02Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.601,"p_room":0.35,"age_days":39,"expected_fill_days":18,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":true},"html_url":"https://alion.io/job/skims-it-helpdesk-support","json_url":"https://alion.io/job/skims-it-helpdesk-support.json","meta":{"generated_at":"2026-10-30T21:50:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12347,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684757},"rest":"https://alion.io/mcp/rest/get_company?id=684757"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fskims-it-helpdesk-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fskims-it-helpdesk-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fskims-it-helpdesk-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/skims-it-helpdesk-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fskims-it-helpdesk-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1100436}},{"tool":"search_jobs","arguments":{"company":"skims.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1100436},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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