{"id":520147,"url":"https://alion.io/job/skit-ai-collections-manager","title":"Collections Manager","company":{"id":59516,"name":"Skit.ai","domain":"skit.ai","url":"https://alion.io/company/skit-ai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"C","score":64,"open_postings":10,"ghost_share":0.6,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"LLM","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-08-13T08:11:51Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-30T04:17:21Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":76},"description":"About Skit.ai\nSkit.ai is the pioneer Conversational AI company transforming collections with omnichannel, GenAI-powered assistants. Skit.ai's Collection Orchestration Platform - the world's first solution of its kind - streamlines collection conversations by syncing channels and accounts. Skit.ai's Large Collection Model (LCM), a collections-focused LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/\nJob Title: Collections Manager - India\nLocation: Mumbai (100% Work From Office)\nShift: As per India collections portfolio\nRole Overview:\nAs the Collections Manager - India at Skit.ai, you will drive recovery outcomes across assigned unsecured retail portfolios - credit cards, personal loans, BNPL, and other consumer lending products. You will design and execute omnichannel, digital-first borrower engagement strategies (SMS, WhatsApp, Voice AI, email), optimize campaign performance, and manage operational KPIs to maximize recovery rates, roll-back, and margins - all while ensuring strict compliance with RBI and Indian regulatory norms.\nThis role requires a professional with deep experience in Indian collections and contact-centre operations, able to translate data-driven insights into scalable, bucket-wise strategies. You will report to the Head of Collections and collaborate closely with Operations, Portfolio Management, Data Science, Compliance, and Product teams.\nKey Responsibilities\nCollections Strategy & Execution\nDevelop and implement borrower engagement frameworks across SMS, Email, WhatsApp, Voice Bots, and AI/ML-based segmentation, tailored to portfolio and delinquency bucket.\nOwn campaign execution across digital channels, aligning with portfolio strategy, lender/client expectations, and regulatory limits.\nDesign bucket-wise strategies (early-stage/X-bucket, 1-30, 30-60, 60-90, and late-stage/NPA) across credit cards, personal loans, BNPL, and other unsecured products.\nDrive digital-first collections with measurable improvement in recovery %, resolution rate, roll-back/roll-forward, bounce reduction, and contactability.\nCollaborate with tech/product teams to enhance dialer systems, workflow automation, and multi-channel orchestration.\nPortfolio & Performance Management\nOwn portfolio-level KPIs - resolution rate, PTP and PTP-kept rate, RPC/connect rate, flow rates, cost-to-collect, and recovery against targets.\nMonitor digital campaign metrics for productivity and cost-efficiency across lenders/clients.\nRun A/B testing and optimization to improve connect rates, PTP rates, and recovery margins.\nBuild and review dashboards for portfolio and campaign health; recommend and review content/message templates for compliant, effective engagement.\nCompliance & Regulatory (India)\nEnsure all collections activity complies with RBI Fair Practices Code and Recovery Agent guidelines (8:00 AM-7:00 PM calling window, no harassment/coercion, borrower dignity), RBI Digital Lending Guidelines, RBI Master Directions on Outsourcing, DPDP Act 2023, TRAI/TCCCPR for SMS & voice, IT Act 2000, Consumer Protection Act 2019, and SARFAESI awareness where relevant.\nProvide legal/regulatory feasibility assessments for proposed collection strategies and templates; escalate compliance risk proactively.\nCollaboration & Leadership\nPartner with Business Analysts and Data Science teams to define problem statements and optimize campaign performance.\nShare best practices and success patterns with client/lender leadership.\nCollaborate with R&D and Product stakeholders to influence the roadmap for collections performance and automation.\nCoach and guide team members and vendor/agency partners toward compliant, high-performing execution.\nQualifications\n5+ years of experience in collections, preferably in financial services (banks/NBFCs/fintechs) or contact-centre operations, with strong exposure to credit cards, personal loans, BNPL, and other unsecured retail portfolios.\nSolid understanding of bucket-wise collections strategy, campaign management, customer engagement, and data-driven optimization.\nStrong knowledge of Indian collections regulations: RBI Fair Practices Code, Recovery Agent guidelines, Digital Lending Guidelines, DPDP Act 2023, TRAI/TCCCPR, IT Act, and Consumer Protection Act.\nHands-on experience with digital communication tools - SMS, WhatsApp, email platforms, and voice automation/bots.\nAbility to interpret performance metrics and run A/B testing frameworks.\nExcellent cross-functional collaboration skills across tech, product, analytics, and compliance.\nAnalytical mindset with a passion for using data to drive business results.\nPreferred / Nice to Have\nExposure to AI/bot-assisted and omnichannel collections platforms; experience across multiple lenders/clients in a BPO/agency or in-house setup; familiarity with dialer platforms and speech/interaction analytics.\nWhy Join Us?\nLead digital transformation in collections at the category pioneer.\nWork with industry experts in AI and automation.\nCollaborative, innovative work environment.\nMake a measurable impact on customer experience and business outcomes.","description_format":"text","description_chars":5457,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","Speech & Audio AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-09-07T23:54:50Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.366,"p_room":0.28,"age_days":77,"expected_fill_days":36,"reasons":["conf:1","stale_co","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/skit-ai-collections-manager","json_url":"https://alion.io/job/skit-ai-collections-manager.json","meta":{"generated_at":"2026-10-30T08:27:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12022,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59516},"rest":"https://alion.io/mcp/rest/get_company?id=59516"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fskit-ai-collections-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fskit-ai-collections-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fskit-ai-collections-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/skit-ai-collections-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fskit-ai-collections-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":520147}},{"tool":"search_jobs","arguments":{"company":"skit.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":520147},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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