{"id":1756156,"url":"https://alion.io/job/skofirm-technical-support-specialist-i","title":"Technical Support Specialist I","company":{"id":2219975,"name":"skofirm","domain":"skofirm.com","url":"https://alion.io/company/skofirm","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lexington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":85000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":404},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-18T12:23:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-14T02:45:48Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"JOB TITLE: Technical Support Specialist\nSTATUS: Non-Exempt\nLOCATION: Lexington, Kentucky - ON SITE REQUIRED\nSUMMARY: Regional law firm with offices in Kentucky and Indiana, is searching for an exceptional candidate to provide Information Technology support across the Firm’s footprint. This includes receiving, prioritizing, documenting and actively resolving end user IT requests.\nDuties and Responsibilities:\nField incoming help requests from end users via both telephone and Help Desk Software in a courteous manner.\nProvide support for firm software (Office, eDoc DM, CMS, PDF Converter, Change Pro, etc.)\nProvide support for firm hardware (PC’s, phones, printers, copiers, digital dictation devices)\nAssist attorneys/paralegals in resolving issues with their owned devices.\nRecord, track, and document in the Help Desk Software all actions taken.\nLearn appropriate software and hardware used and supported by the firm.\nPerform hands-on fixes at the desktop level.\nPerform post-resolution follow-ups to help tickets with the end user to verify completion.\nProvide on hand support for all Video and Telecommunications Conference Meetings.\nMaintain inventory for printers and copiers both black and white and color.\nPerform related duties consistent with the scope and intent of the position.\nKnowledge, Skills and Abilities Required:\nAdvanced knowledge of basic computer hardware including PCs, Laptops and Printers.\nExperience with desktop operating systems including all versions of Windows and working knowledge of Mac OS. \nExtensive application support of the Microsoft Office Suite.\nWorking knowledge of AD, i.e. - users, groups, computers, domain, etc.\nExperience with mobile devices - iPhones, iPads\nMust have worked with remote access software such as Citrix.\nWorking knowledge of wireless connectivity across devices.\nExceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills with strong documentation skills.\nProven analytical and problem-solving abilities.\nExperience working in a team-oriented, collaborative environment.\nDesired Experience:\nProven experience as a Help Desk Technician within a professional services setting. Law Firm preferred. \nExceptional oral communication skills.\nExcellent interpersonal skills, with focus on rapport-building and listening.\nAbility to collaborate with attorneys, paralegals and other legal assistants throughout the Firm to ensure best practices are applied across the organization.\nQualifications:\nMinimum 2+ years working in IT support/help desk situation preferred.\nAssociates/bachelor’s degree in information technology or related field desired.\nPHYSICAL REQUIREMENTS:\nThis position requires sitting for the majority of the workday. May require lifting up to 5 - 25 lbs.\nSome travel and late nights may be required. \nIMMEDIATE SUPERVISOR:\nHelp Desk Manager\nEOE","description_format":"text","description_chars":2863,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-03T10:51:10Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.599,"p_room":0.45,"age_days":25,"expected_fill_days":17,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/skofirm-technical-support-specialist-i","json_url":"https://alion.io/job/skofirm-technical-support-specialist-i.json","meta":{"generated_at":"2026-10-14T08:15:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9304,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2219975},"rest":"https://alion.io/mcp/rest/get_company?id=2219975"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fskofirm-technical-support-specialist-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fskofirm-technical-support-specialist-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fskofirm-technical-support-specialist-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/skofirm-technical-support-specialist-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fskofirm-technical-support-specialist-i"}]}