Associate Technical Specialist

We don’tjust believe in better. We make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideasinto the products, content and services millions of people love. And we do it all right here at Sky.

We’relooking for an Associate Technical Specialist to join our Client Technology team within Global Enterprise IT.You’llsupport the secure,compliantand reliable operation of Sky’swindows and mobileestate, helping with vulnerability remediation, endpoint hardening, patch deployment and first- and second-line support.You’llalsomaintainclear documentation and contribute to continuous improvement across our endpoint platforms.

Whatyou'lldo:

• Support day-to-day Unified Endpoint Management operations across thewindows and mobileestate, using Microsoft Intune and related tools tomonitordevice security, compliance,configurationand patching.

• Triage and support CyberArk Endpoint Privilege Management elevation issues, escalating complex cases whereappropriate.

• Work under the guidance of Technical Specialists and Senior Technical Specialists to support endpoint platform operations, upgrades, testing, deployments, changeactivityand service improvement.

• Manage incidents, servicerequestsand project tasks in line with agreed priorities, providing first- and second-line endpoint support.

• Help improve endpoint platforms in line with business,securityand operational needs, whilemaintainingaccuratedocumentation for platform changes,workflowsand support processes.

• Participate in the team’s out-of-hours support rota.

Whatyou'llbring:

• Experience managing or supportingwindowsendpoints in an enterprise environment, with a basic understanding of Microsoft Intune, endpointsecurityand compliance concepts.

• Strong fault-finding, diagnostic and troubleshooting skills.

• Exposure to PowerShell,automationor API-based tooling.

• Good written and verbal communication skills, including the ability to document platform changes,workflowsand support processes.

• A collaborative approach and the ability to work effectively across technical teams.

• A reliable,accurate,consistentand conscientious approach, together with a willingness to learn and developexpertisein modern endpoint management technologies.

Team overview:

Our Global Enterprise IT team keeps Europe’s biggest entertainment brand running smoothly by providing the digital technologies,toolsand systems our colleagues need to work productively and collaboratively, wherever they are. The team is built around five core capabilities: Enterprise Resource Planning platforms, workplace solutions, enablement and automation, value stream realisation and governance, and transformation and change management.

Benefits and perks

There'sone thing people can'tstop talking about when it comes to life at Sky: the perks. Here’sa taster:

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema

• Pension package with up to 9% employer contribution

• Private healthcare with mental health support

• Aviva Digital GP and dental insurance

• Discountson Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect

• Sharesaveand Tech schemes

• A range of Sky VIP rewards and experiences

How you’llwork

We'veadopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2daysin the office per week.

Your office space:

Osterley or Livingston

Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. You can also use our free shuttle buses to and from Osterley, Gunnersbury, EalingBroadwayand South Ealing tube stations. The campus includes bike shelters and showers, subsidised restaurants and cafés, a Waitrose, a subsidisedgymand a cinema.

Livingston: Our Livingston campus is a free shuttle bus journey from Livingston North train station and the town centre, with onsite parking for cars,motorbikesand bicycles.You’llalso find a subsidised canteen and onsite gym.

Who we are

We’reSky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’llbe bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleaguesand society.

We’rean equal opportunity employer and value diversity at our company. We'rea Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’llask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required tohave the appropriate rightto work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.