{"id":3333812,"url":"https://alion.io/job/sky-content-systems-support-engineer","title":"Content Systems Support Engineer","company":{"id":13689,"name":"Sky","domain":"sky.com","url":"https://alion.io/company/sky","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"TalentPools","truth_index":{"grade":"B","score":76,"open_postings":13,"ghost_share":0,"stale_share":0.923,"repost_share":0.077,"time_to_fill_p50_days":23,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Python","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-27T10:19:58Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-01T00:16:57Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Role/Team overview\nThe Content System Engineering team is at the cutting-edge of the latest content management and content processing systems. We are extremely passionate about what we do and have an exciting opportunity to hire a 24/7 shift-based Content Systems Support Engineer who will be able to resolve incidents to ensure our systems are operating as efficiently as possible.\nWhat you’ll do\n Provide 24/7/365 support for content processing systems, ensuring platform stability and timely incident resolution\n Lead initial investigations into technical issues, particularly within Media Asset Management (MAM) systems and interconnected broadcast workflows, liaising with system specialists when deeper expertise or escalation is required\n Monitor platform performance to predict and prevent issues, contributing to high service availability and customer satisfaction\n Collaborate with system owners, engineering teams, and operational staff to support a wide range of systems and projects, ensuring smooth handovers and effective problem-solving\n Document findings and resolutions to support continuous improvement and knowledge sharing across the team\n Operate effectively in a globally distributed team, supporting both local and international operations\nWhat you’ll bring\n Strong analytical and problem-solving skills, with a proactive approach to technical issue resolution\n Good understanding of Linux and Windows environments.\n Experience in coding or scripting. (python / bash)\n Experience working with AWS infrastructure and services.\n Strong stakeholder communication\nBenefits and perks\nThere's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:\n Free Sky TV or NOW package, including Sky Sports and Sky Cinema \n Pension package with up to 9% employer contribution \n Private healthcare with mental health support \n Aviva Digital GP and dental insurance \n Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect \n Sharesave and Tech schemes \n A range of Sky VIP rewards and experiences \nHow you’ll work\nIn this role you will work onsite, in a 24/7 shift environment, including nights, weekends, and holidays, 5/ 4 days on and off.\nEarly shift : 7am - 7pm\nMid shift : 10am - 10 pm\nNight shift : 7pm - 7am\nYour office base\nOsterley\nOur Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.\nOur Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles.\nWho we are\nWe’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.\nWe’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.\nJust so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.\nTo be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.\nTo find out more about working with us, search #LifeAtSky on social media.","description_format":"text","description_chars":4107,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadcasting","MVNO","Broadband","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-10-27T12:56:00Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.689,"p_room":1,"age_days":3,"expected_fill_days":23,"reasons":["conf:0","stale_co","urgency","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/sky-content-systems-support-engineer","json_url":"https://alion.io/job/sky-content-systems-support-engineer.json","meta":{"generated_at":"2026-11-01T03:43:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5801,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13689},"rest":"https://alion.io/mcp/rest/get_company?id=13689"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsky-content-systems-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsky-content-systems-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsky-content-systems-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sky-content-systems-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsky-content-systems-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3333812}},{"tool":"search_jobs","arguments":{"company":"sky.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3333812},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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