{"id":1375281,"url":"https://alion.io/job/sky-ict-senior-service-engineer","title":"Senior Service Engineer","company":{"id":3813458,"name":"SKY ICT","domain":"skyict.co.th","url":"https://alion.io/company/skyict","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":31000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":8444},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VLAN","optional":false},{"name":"VMWare","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2026-09-28T05:10:28Z","employer_posted_date":null,"last_verified_at":"2026-09-28T05:10:28Z","board_verified":false,"closed_at":null,"days_open":31,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":31},"description":"1. Key Responsibilities• Manage, coordinate, and assign daily operational tasks to Cloud Engineering, Network/SDN, Compute & Storage, and Site Reliability Engineering (SRE) teams.• Review and approve Standard and Normal Change Requests prior to deployment to the Production environment.• Receive escalations from NOC/SOC Level 1 (L1) and assign incidents to the appropriate Level 2 (L2) Engineers for further investigation and resolution.• Monitor and follow up on the progress of ongoing Incidents and Problems handled by the engineering teams.• Develop, maintain, and regularly update Runbooks in collaboration with engineers across each technical domain.• Ensure the quality and compliance of patching and maintenance activities according to approved schedules and plans.• Prepare and present weekly operational status reports and support the Service Manager in capacity planning activities.• Support Corrective Maintenance (CM), Preventive Maintenance (PM), and other operational activities related to assigned projects.2. Technical Skills & CertificationsSoftware / Monitoring & Management Tools• SolarWinds• Zabbix• NetEvid• Huawei eSight• Huawei ManageOne• Huawei iMaster NCE• VMware vCenter• FortiWeb• VMware Carbon BlackHardware / Infrastructure• Servers• Storage Systems• Network Switches• FirewallsCertifications• HCIA – Cloud• HCIA – Datacom• CompTIA Cloud+\nQualifications\nAge 35-45 , Thai Nationality .\n\nBachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.\n\n5–10 years of experience in Cloud Infrastructure, Data Center Operations, or a related field.\n\nStrong understanding of Cloud Computing architectures, particularly IaaS and PaaS, as well as Virtualization concepts.\n\nGood foundational knowledge of Networking, including VLAN, VPC, Load Balancing, and Firewall technologies.\n\nBasic knowledge of Storage technologies, including Block Storage and Object Storage, as well as fundamental Database concepts.\n\nWilling and able to work overtime and participate in on-call rotations during emergencies or critical incidents.\n\nAbility to communicate effectively with both technical teams and international vendors, with sufficient English proficiency for technical communication.\n\nStrong sense of ownership and responsibility, with the ability to work effectively under pressure.\n\nAbility to multitask, prioritize workloads, and manage responsibilities across multiple projects simultaneously.\n\nDemonstrates a positive attitude, proactive mindset, and strong teamwork.","description_format":"text","description_chars":2529,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-28T06:04:29Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.672,"p_room":0.55,"age_days":31,"expected_fill_days":28,"reasons":["seen:31","win:tail"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/sky-ict-senior-service-engineer","json_url":"https://alion.io/job/sky-ict-senior-service-engineer.json","meta":{"generated_at":"2026-10-29T18:23:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27143,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3813458},"rest":"https://alion.io/mcp/rest/get_company?id=3813458"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsky-ict-senior-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsky-ict-senior-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsky-ict-senior-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sky-ict-senior-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsky-ict-senior-service-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1375281}},{"tool":"search_jobs","arguments":{"company":"skyict.co.th","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1375281},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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