{"id":2129101,"url":"https://alion.io/job/sky-principal-product-designer-ux","title":"Principal Product Designer (UX)","company":{"id":13689,"name":"Sky","domain":"sky.com","url":"https://alion.io/company/sky","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"TalentPools","truth_index":{"grade":"B","score":76,"open_postings":16,"ghost_share":0,"stale_share":0.938,"repost_share":0.063,"time_to_fill_p50_days":31,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Design","role_family":"Design","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":96000,"max_usd":171000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":24},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Figma","optional":false},{"name":"Sketch","optional":false},{"name":"ChatGPT","optional":true},{"name":"Claude Code","optional":true}],"status":"live","first_seen_at":"2026-09-11T12:53:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-11-05T19:05:52Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"We believe in better. And we make it happen.\nBetter content. Better products. And better careers.\nWorking in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.\nWe turn big ideas into the products, content and services millions of people love.\nAnd we do it all right here at Sky.\nThe focus of this team is on the experience of the end user who starts out as a prospect and has an interest in purchasing a subscription. The journey continues through possible offers, and then to the purchase journey. The Commerce Product Design Team also cares for the UX of the user who wants to upgrade, downgrade, or wants to cancel their subscription.\nThis role will mentor, conceive, define, design, develop, test, and launch vivid and compelling experiences that are contextually relevant, exceedingly useful, and will drive results.\nThis role will specifically focus on aiding customers with managing their account, consumer checkout journeys and initial account creation.\nThis role reports to the Senior Director of Product Design for Commerce. You will lead the product design experience for customers who discover, purchase, manage, upgrade, downgrade or cancel a subscription through device partners such as Samsung TV, Roku, Apple TV and mobile or tablet platforms.\nYou will shape compelling, useful experiences across the full partner commerce journey, working closely with design, product and engineering leaders. You will also help ensure AI-enabled commerce features feel seamless, natural and consistent across platforms.\nWhat you’ll do\nLead end-to-end user experience design for high-value, consumer-focused digital commerce products across web, mobile and connected-device platforms.\nTurn requirements into clear user flows, reusing established patterns where appropriate and creating new journeys where needed, including edge cases and cross-device detail.\nSet the creative direction, lead ideation and workshops, and guide concepts through evaluation, execution, experimentation and launch.\nUse research, usability testing and experiments to learn, iterate and improve the customer experience.\nPartner with Product Management, Engineering, Content Design and other teams to define product strategy and successfully deliver experiences to market.\nLead, mentor and grow designers, establish strong design practices, communicate progress to leadership and remove blockers for the team.\nEssential Criteria:\nExtensive experience in UX or product design, with seasoned design leadership and strong operational knowledge across the end-to-end design process.\nExperience designing commerce journeys such as account management, subscription purchase, authorisation, transactions, upgrades, downgrades or cancellation.\nA strong online portfolio showing shipped, in-market products and a clear end-to-end design approach.\nAdvanced proficiency with Figma and experience with Adobe Creative Cloud, Sketch or other collaboration and prototyping tools.\nStrong research and analysis skills, using data and customer insight to inform decisions.\nExcellent communication, presentation and stakeholder partnership skills, including the ability to influence senior product, business and executive leaders.\nDesirable Criteria:\nA degree in design, computer science, human factors design or a related field.\nExperience using AI-assisted tools such as Claude Code, Augment or ChatGPT.\nExperience designing across web, mobile and other application platforms.\nA collaborative, resilient and adaptable approach, with the ability to prioritise across multiple workstreams in a fast-paced environment\nBenefits and perks\nThere'sone thing people can'tstop talking about when it comes to life at Sky: the perks. Here’sa taster:\n Free Sky TV or NOW package, including Sky Sports and Sky Cinema\n\n Pension package with up to 9% employer contribution\n\n Private healthcare with mental health support\n\n Aviva Digital GP and dental insurance\n\n Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect\n\n Sharesave and Tech schemes\n\n A range of Sky VIP rewards and experiences\n\nHow you’ll work:\nOsterley:\nOur Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.\nOn campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.\nAt Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.\nThe hybrid working expectations for this role are 2 in the office per week.\nWho we are\nWe’reSky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’llbe bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleaguesand society.\nWe’rean equal opportunity employer and value diversity at our company. We'rea Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you whereappropriate. Please flag any adjustments you need as early as you can.\nJust so you know: if your application is successful, we’llask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.\nTo be eligible for this role you are required tohave the appropriate rightto work in the UK. Please be aware Sky does not offer sponsorship for this position.\nTo find out more about working with us, search #LifeAtSky on social media.","description_format":"text","description_chars":6207,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Consumer Electronics","Broadband","Smartphones"],"lifecycle":[{"event":"open","at":"2026-10-09T00:54:34Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.575,"p_room":0.45,"age_days":54,"expected_fill_days":31,"reasons":["conf:2","stale_co","urgency","velocity","win:tail"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/sky-principal-product-designer-ux","json_url":"https://alion.io/job/sky-principal-product-designer-ux.json","meta":{"generated_at":"2026-11-05T21:29:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1439,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13689},"rest":"https://alion.io/mcp/rest/get_company?id=13689"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsky-principal-product-designer-ux"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsky-principal-product-designer-ux"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsky-principal-product-designer-ux"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sky-principal-product-designer-ux\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsky-principal-product-designer-ux"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2129101}},{"tool":"search_jobs","arguments":{"company":"sky.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2129101},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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