{"id":2905583,"url":"https://alion.io/job/sky-systems-it-desktop-support-engineer","title":"IT Desktop Support Engineer","company":{"id":3932664,"name":"Sky Systems","domain":"skysystems.by","url":"https://alion.io/company/skysystems-by","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Cortex XDR","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Room","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T06:07:21Z","employer_posted_date":null,"last_verified_at":"2026-10-13T06:07:21Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Position: IT Desktop Support Engineer\nJob Type: Full-time (5days/week) , onsite\nLocation: Mumbai, MH\nLong Term Contract\nJob Purpose: The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.\nOperation Roles and Responsibilities\nBasic experience in IT industry\nGood client management & communication skills\nGood Understanding of ITIL concept & Service Now\nComputer OS/Peripherals troubleshooting. Asset/Inventory Management\nEnsure tickets are updated on time and adhere to required SLA.\nHandling different PC operating systems (Windows 7, 10)\nHandling end users incidents and IMAC requests using Service NOW ticketing tool\nPerforming Hardware/Software installation (understanding of deployment tools like SCCM)\nEnd-user support – Break fix & Service Requests\nDesktop/ Laptop/Network Printers Management.\nBasic AV support for conference room& internal events using MTR (Microsoft Teams Room)\nImage Deployment using SCCM & Auto Pilot\nVDI technologies Citrix Xendesktop, Azure cloud PC.\nLaptop AV/endpoint security Management for Mcafee, Cortex XDR.\nUser Data Management (OneDrive, Office 365)\nRefresh of old asset from windows 7 to windows 10.\nMTR Video conference support for meeting room and events.\nVendor coordination for hardware/spare replacement\nIncident Management, service Request management, asset Management\nSupport Queue Management to avoid and SLA misses\nAbility to work independently and in a team environment.\nAbility to communicate well with internal and external contacts.\nProvide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams.\nPerforming end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.\nExperience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.\nProvide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.\nMaintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.\nResponsible for successful deployment and upgrades of laptops & workstations.\nAbility to work independently and in a team environment.","description_format":"text","description_chars":2629,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T07:12:25Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.843,"p_room":0.9,"age_days":12,"expected_fill_days":23,"reasons":["seen:12","velocity","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/sky-systems-it-desktop-support-engineer","json_url":"https://alion.io/job/sky-systems-it-desktop-support-engineer.json","meta":{"generated_at":"2026-10-26T20:05:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27050,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3932664},"rest":"https://alion.io/mcp/rest/get_company?id=3932664"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsky-systems-it-desktop-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsky-systems-it-desktop-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsky-systems-it-desktop-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sky-systems-it-desktop-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsky-systems-it-desktop-support-engineer"}]}