{"id":1656010,"url":"https://alion.io/job/sky-zone-full-time-lead","title":"Full Time Lead","company":{"id":1782924,"name":"Sky Zone","domain":"skyzone.com","url":"https://alion.io/company/skyzone-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":21,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Huntington Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":165000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":996},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Ignite","optional":true},{"name":"PyTorch","optional":true}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-06T01:11:15Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"CircusTrix dba\nSky Zone\nTeam Lead\nFull-time\nOnsite\nDepartment: Operations\nReports to: General Manager\nTravel: N/A\nFLSA: Non-Exempt\nWHO WE ARE:\nAt Sky Zone, our mission is toenrich lives through the power of boundless play - whether that’s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose in everything we do.\nAs the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.\nOur culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.\n____________________\nWHO YOU ARE:\nTeam Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. You’ll rotate through key operational areas - Sales & Service, Parties & Events, and Food & Beverage/Facilities - gaining real responsibility, leadership experience, and the skills to run a shift like a pro.\nNo need to be a fully developed manager just dependable, driven, and ready to learn. You’re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren’t on-site, we’ll count on you to step in as Manager on Duty (MOD) and keep the park running strong.\nHOW YOU BRING OUR MISSION TO LIFE:\nYou lead from the floor and set the tone for your team by jumping in and helping the park run at its best. You’ll grow your skills and make a real impact by delivering excellence in these key areas:\nLeadership & Operations\nAct as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.\nProvide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.\nStep into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.\nDeliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.\nGuest Experience & Sales\nDrive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.\nCreate memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.\nSafety & Compliance\nEnforce all safety policies and complete incident reports when necessary.\nEnsure all opening, closing, and shift procedures are executed with consistency and accuracy.\nMaintain cleanliness and operational readiness of the park throughout the shift.\nRotational Leadership Development\nSales & Service LeadDrive front desk performance and membership sales while delivering service excellence.\nLead guest interactions with a focus on Sky Zone’s “WOW” service standards.\nCoach team members to maximize conversions and deliver consistent guest satisfaction.\n\nParties & Events LeadOversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.\nManage scheduling, staffing, and upsell opportunities for all party and event programs.\nEnsure operational consistency and guest delight from booking to event completion.\n\nF&B & Facilities LeadManage inventory and ordering of all cafe items.\nEnsure health and safety standards are maintained in accordance with all inspection requirements/guidelines.\nOversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.\nLead facilities projects to elevate the guest experience and maintain a “best-in-class” look and feel.\n\n *Part-time Flex Lead (not available at all park locations)Available primarily on weekends to help drive service and engagement.\nRotates as needed to cover breaks and time off for other Leads.\n\nWHAT YOU BRING TO THE TEAM:\nSuccess in this role starts with the right mindset, the drive to lead, and a solid foundation. Here’s what that looks like:\n You must be at least 18 years of age or older.\nMinimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.\nPrior supervisory or leadership experience.\nBackground in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.\nBasic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.\nAvailability to work evenings, weekends, and holidays when the park (and the magic) is most alive.\nReliable, self-motivated, organized, and eager to grow into higher levels of responsibility.\nStrong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.\nCuriosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.\nA hands-on, team-first mindset, you’re quick jump in where needed and support others without being asked.\nA strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example.\nSound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.\nAbility to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.\nWHY THIS ROLE MATTERS:\nTeam Leads are future leaders in training. You help create a positive park culture by showing up with energy, integrity, and care. You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed.\nThis isn’t about having it all figured out - it’s about having the drive to grow, the awareness to improve, and the character to lead with trust. If you’re ready to make an impact, grow your skills, and lead with heart, we’d love to have you on the team.\n____________________\nCompensation range is $18.90 based on qualifications, experience, and performance. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements.\nCircusTrix and its brands are proud to be equal opportunity employers. 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