{"id":992551,"url":"https://alion.io/job/skydio-deployment-and-support-engineer-japan","title":"Deployment and Support Engineer (Japan)","company":{"id":6786,"name":"Skydio","domain":"skydio.com","url":"https://alion.io/company/skydio","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":77,"open_postings":25,"ghost_share":0,"stale_share":0.72,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Bash","optional":true},{"name":"Python","optional":true},{"name":"Rest API","optional":true},{"name":"WebRTC","optional":true}],"status":"live","first_seen_at":"2026-09-17T02:17:49Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-18T03:05:32Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.\nAbout the role:\nWe are seeking a Deployment and Support Engineer based in Japan with a deep sense of ownership to lead technical implementation, ongoing usage, and system maintenance for Skydio's cloud-connected products across our Japanese customer base. As Skydio prepares for a future of dock-based vehicles operated remotely through an internet browser, we need engineers who can stand up complex hardware, network, and software integrations onsite and remotely - and then keep them running.\nThis is a hybrid role. You will own new deployments end to end, and you will also serve as the frontline technical expert when customers hit issues: on-device firmware troubleshooting, mission configuration and optimization, and first- and third-party cloud network diagnostics. Using log analysis, incident tickets, and internal documentation, you will determine root cause of flight and media streaming issues, recommend mitigations, and drive resolution with our product and engineering teams.\nYou will be the bridge between Japanese customers and Skydio's engineering organization in the U.S., which means both deep technical capability and the communication skills to represent each side accurately to the other. This role reports into the Japan organization while collaborating with the Deployment Engineering organization and Customer Support organization.\nHow you'll make an impact:\nWork closely with internal teams to become an expert on Skydio's products, deployment processes, and specification\n\nWork closely with accredited partners to project manage timely dock deployments and site appropriateness\n\nInstall, configure, test, and validate cloud-connected drone and dock systems in customer environments, ensuring they function and deliver the value agreed with the customer.\n\nBuild scalable, repeatable processes for deploying cloud-connected devices onto enterprise-grade secure networks.\n\nTrack and manage implementation projects with large enterprise and government customers through to successful delivery of technology and services.\n\nAct as the conduit between Skydio and our enterprise customers and partners in Japan, responding to technical support questions promptly and thoroughly.\n\nTroubleshoot networking issues across the Internet Protocol suite, cellular modems, wireless point-to-point radios, and WiFi mesh - from enterprise infrastructure through to IoT.\n\nDiagnose and resolve flight, connectivity, and media streaming issues through log analysis, reproduction, and structured escalation.\n\nWork cross-functionally with internal Technical, Product, and Engineering teams\n\nGo-To-Market teams to ensure customer issues and escalations are prioritized correctly.\n\nQuantify product feedback and brief stakeholders and executives, influencing hardware and software roadmaps to better fit the needs of customers in Japan.\n\nBuild customer loyalty through proactive support and account management, acting as the customer's representative inside Skydio.\n\nBe flexible: willing and enthusiastic to take on multiple projects, tactical and strategic, as needs shift.\n\nWhat makes you a good fit\n3+ years supporting cloud-connected devices, or 4+ years in B2B operational, technical, or customer-facing support roles.\n\nProfessional fluency in spoken and written Japanese and English.\n\nHands-on experience installing, configuring, and troubleshooting connected hardware in customer environments\n\nPractical IP networking knowledge, including WiFi and cellular connectivity, and experience diagnosing issues across enterprise networks.\n\nProficient in technical troubleshooting and problem-solving, and familiar with triage and escalation workflows.\n\nFamiliarity with cloud applications and with Linux operating systems.\n\nFamiliarity with mechanical or robotic systems.\n\nAssertive self-starter with strong interpersonal and written communication skills.\n\nAble to travel 30-50% of the working year.\n\nWilling to work flexible hours, including occasional after-hours, given the time difference with headquarters on the U.S. west coast.\n\nBilingual and fluent in English and Japanese\n\nAble to obtain the drone certifications and registrations required to operate legally in Japan (一等・二等無人航空機操縦士 operational approvals as applicable).\n\nNice to have:\nStrong understanding of network security, firewalls, IPsec across multiple networks.\n\nExperience supporting or troubleshooting IoT and enterprise applications that use streaming and packet networks and streaming APIs such as WebRTC and REST.\n\nWorking knowledge of REST APIs, including implementing and testing integrations with customers (scripting, testing, documentation).\n\nScripting ability in Bash or Python.\n\nExperience in mapping, surveying, or photogrammetry, particularly in utilities, construction, or public safety.\n\nFamiliarity with RMA, spares, logistics, or other repair workflows.\n\nExperience supporting Value Added Resellers, OEM partners, or other channel partners.\n\nExperience working cross-functionally across engineering, operations, product, and go-to-market teams.\n\nDegree in Computer Science, Engineering or a related field, or equivalent practical experience.\n\n#LI-AY1\nAt Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.\nQualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.\nFor positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/","description_format":"text","description_chars":6439,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Drones & UAVs","Computer Vision","Military Drones","Drone AI"],"lifecycle":[{"event":"open","at":"2026-09-17T04:41:52Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.585,"p_room":0.9,"age_days":30,"expected_fill_days":78,"reasons":["conf:1","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/skydio-deployment-and-support-engineer-japan","json_url":"https://alion.io/job/skydio-deployment-and-support-engineer-japan.json","meta":{"generated_at":"2026-10-18T06:00:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9000,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6786},"rest":"https://alion.io/mcp/rest/get_company?id=6786"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fskydio-deployment-and-support-engineer-japan"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fskydio-deployment-and-support-engineer-japan"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fskydio-deployment-and-support-engineer-japan"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/skydio-deployment-and-support-engineer-japan\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fskydio-deployment-and-support-engineer-japan"}]}