{"id":2376620,"url":"https://alion.io/job/skygen-help-desk-technician-i","title":"Help Desk Technician I","company":{"id":2092387,"name":"SKYGEN","domain":"skygenusa.com","url":"https://alion.io/company/skygenusa","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Menomonee Falls, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-12T14:51:22Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-01T15:29:43Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"What are important things that YOU need to know about this role?\nExperience: A minimum of one year of help desk experience is required for consideration.\nWork Location: This position is based in Menomonee Falls Wisconsin and offers a hybrid working environment so you can work from home one day a week!\nWhat will YOU be doing for us? Responsible for successfully supporting internal end users and external consultants with routine issues related to software, hardware, telecommunications, printing, faxing and wireless technologies. Troubleshoot and resolve issues in a positive and professional manner. Utilize internal systems to process requests and document resolutions.\nWhat will YOU be working on every day?\nProvide initial support to both remote and onsite end users on all internally used software applications, hardware, mobile and telecommunication devices, wireless and peripheral equipment (printers, fax solutions, AP’s, etc.).\nEnsure new hires are correctly set up by creating user network accounts, email mailboxes, assigning to network security groups, setting up standard and Customer Care agent phone access, etc.\nProvide ITAM with list of requested equipment for new and existing employees.\nReceive necessary equipment from onsite ITAM team and then configure and install hardware for all employees\nCoordinate with end users to implement routine solutions including new system builds, running approved system updates, installing software, moving a user’s equipment to a new onsite location or rearranging the equipment at the user’s desk\nUse available reference and resolution resources to assist with issue resolution as appropriate. \nContribute to resolution documentation (knowledge base) available to the team and maintain or update existing resolution documentation as appropriate.\nUtilize the internal help desk ticketing system to monitor and manage incoming support requests. Take ownership of incident to resolution or coordinate assistance/escalation to appropriate teams when required. \nMaintain detailed, accurate ticket documentation and ensure timely communication and resolution for end users.\nAcquire new technical skills by leveraging available resources including training materials as well as participating in projects that require developing new technical skills.\nAssist Network Administration team members as needed by performing projects and tasks as assigned by the Help Desk Manager.\nActively participate with the team in recommending solutions to issues that would improve current end user experiences.\nWhat qualifications do YOU need to have to be GOOD candidate?\nRequired Level of Education, Licenses, and/or CertificatesHS Diploma and additional education (i.e. Certification in A+ and/or Network +).\n\nRequired Level of Experience0 - 6 months of experience in a Helpdesk role using a helpdesk ticketing system.\n\nRequired Knowledge, Skills, and Abilities Ability to physically work in the Menomonee Falls office.\nKnowledge of current version of Microsoft Windows.\nKnowledge of Microsoft Office Suite.\nStrong troubleshooting and analysis skills\nAbility to support end user systems throughout the operating life cycle (deployment, upgrades, ongoing support, etc.)\nKnowledge of Active Directory and O365.\nKnowledge of PC Hardware Systems, general interface and mobile/smart devices.\n\nWhat qualifications do YOU need to have to be a GREAT candidate?\nPreferred Level of Education, License, and/or CertificatesAssociate or Bachelor’s degree in Information Technology and in related area with 1-2 years of experience in the field.\nCertification in Microsoft Desktop Operating System and/or Microsoft Office.\n\nPreferred Level of Experience1 - 2 years of experience in a Helpdesk or Support role.\nKnowledge and ability to use ticketing systems.\n\nPreferred Knowledge, Skills, and AbilitiesKnowledge of network design and equipment, Active Directory functionality and utilization, and package deployments in a Microsoft environment. \nExperience in an environment that utilizes a VoIP phone system and VMware.\nKnowledge and familiarity with support process standards (i.e. ITIL) as it pertains to the role.\nKnowledge of basic system administration (file permissions, access levels, and why machines talk to the domain controllers). \nKnowledge of Intune\n\nThe salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range.\nCompensation Range: $19.61 - $29.41 per hour\nCompensation Midpoint: $24.51 per hour","description_format":"text","description_chars":4614,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-12T18:41:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6","filings_12m":6,"filings_prev_12m":14,"green_card_filings_12m":0,"median_offered_wage_usd":97500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.774,"p_room":0.75,"age_days":19,"expected_fill_days":21,"reasons":["conf:2","win:late","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":58000,"is_top_pay":false},"html_url":"https://alion.io/job/skygen-help-desk-technician-i","json_url":"https://alion.io/job/skygen-help-desk-technician-i.json","meta":{"generated_at":"2026-11-02T04:29:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6624,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2092387},"rest":"https://alion.io/mcp/rest/get_company?id=2092387"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fskygen-help-desk-technician-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fskygen-help-desk-technician-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fskygen-help-desk-technician-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/skygen-help-desk-technician-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fskygen-help-desk-technician-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2376620}},{"tool":"search_jobs","arguments":{"company":"skygenusa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2376620},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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