{"id":3186168,"url":"https://alion.io/job/skylight-retail-operations-manager","title":"Retail Operations Manager","company":{"id":1833346,"name":"Skylight","domain":"myskylight.com","url":"https://alion.io/company/myskylight","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":71,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":204000,"period":"year","method":"role_country_seniority_unknown","sample_n":13135},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-23T23:50:50Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T18:30:08Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Skylight is a technology startup building the OS of the family. We make Skylight Calendar, the smart calendar loved by millions of families (plusWired andWirecutter).Calendar 2 launched earlier this year to rave reviews, and our newest product, Skylight Buddy, was just named one ofTIME’s Best Inventions of 2026.\nOur mission is to connect loved ones by creating the world’s simplest products and services that improve family life. Our founders are former venture capitalists and serial entrepreneurs who have scaled this business to $300M+ in annual revenue while being completely bootstrapped and profitable. We get to grow a happy, healthy company focused on making products our customers love without investors breathing down our necks.\nSmart, hardworking people who care about making actually meaningful products love working here. People like you. We’re busy inventing new ways to simplify family life and help parents raise great kids - and we need your help! Come invent something new with us.\nAbout the Role:\nThe Retail Operations Manager will own the day to day execution & scale of our global retail operations for our big box, specialty, and international accounts: Target, Best Buy, BJ’s, and the new retailers we are onboarding. You will work side by side with a peer who runs our club channels, and you will cover for each other. You will be responsible for tracking and maintaining high wholesale customer satisfaction by delivering products accurately and on time. You will proactively manage 3PL warehouses, freight carriers, and the relationships with our wholesale retailers’ operations teams. It is also imperative you work closely with our sales teams. This role requires building and maintaining scalable processes, tools, and reporting while ensuring consistent delivery experiences across multiple markets globally. The ideal candidate has strong analytical skills, attention to detail, and excellent communication skills.\nResponsibilities:\nExecute global fulfillment for your retail accounts to optimize delivery performance, cost efficiency, and customer satisfaction across US & international markets (OTIF).\nDevelop and monitor KPIs for your accounts, including on-time delivery, fill rate, lead time, chargeback %, and cost.\nTrack incoming shipments and quantities, and run analysis on inventory levels against Retailer on-hand quantities, sell-through, planned orders, and incoming shipments to find gaps and surplus.\nCommunicate with Retailer partners / inventory teams on planned future orders and open shipments. Partner with Sales and Planning on forecast changes.\nEstablish and maintain relationships with 3PLs, outbound transportation brokers, and outbound carriers (FTL, LTL, parcel).\nManage 3PL fulfillment for your wholesale accounts, including creating and maintaining Standard Operating Procedures (SOPs) for each retailer.\nOwn each retailer’s routing guide and compliance requirements: labels, ASN accuracy, packaging, and appointment rules. Keep the 3PL current on changes.\nMonitor and report order processing lead times, troubleshoot, and escalate issues (missed appointments, missed ship dates, late deliveries, etc.) ensuring all Retailer criteria are met for each order.\nExecute EDI documents (850-Purchase Order, 856-Advanced Ship Notice, 810-Invoice) to ensure accurate and timely systematic communication with our wholesale retail customers.\nMaintain order management system of record - NetSuite - moving orders through standard fulfillment phases: intake & validation, 3PL warehouse allocation, and customer delivery.\nLead dispute resolution for shipment penalties, order errors, or other fees assigned by the retailer, including documentation from the 3PL and carrier to submit through the retailer portal.\nLead onboarding of new retail partners and new product launches into retail, with Sales, Planning, and the 3PL.\nDocument your processes so your peer can cover your accounts, and cover theirs in return.\nLead continuous improvement initiatives across global fulfillment operations.\nRequirements\nBachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field\n4+ years of experience in retail fulfillment operations, or supply chain management\nDemonstrated experience managing fulfillment and delivery operations with 3PLs to retailers\nProven experience managing fulfillment for the following retail accounts (Target, Best Buy)\nExperience with outbound transportation management and broker/carrier negotiations\nExperience with EDI order flow (850 / 856 / 810) and retailer portals\nProficiency as a user of warehouse management systems\nAdvanced analytical and problem-solving skills with data-driven decision-making ability\nExcellent project management skills with experience leading cross-cultural teams\nBonus Points for:\nProven experience managing fulfillment for the following retail accounts (Costco, Walmart, Sam’s Club, BJ’s)\nExperience onboarding new retailers or running a distributor program\nExperience with international retail shipments (ocean, forwarders, direct-to-retailer)\nMBA or MS in Supply Chain Management, International Business, or related field\nExperience with major ERP systems (NetSuite) and fulfillment automation platforms\nSix Sigma certification or similar process improvement qualifications\nMulti-lingual capabilities\nTrack record of successful change management in complex organizations\nOur Commitment:\nWe value diverse experiences, backgrounds, and perspectives-and we hire kind, thoughtful people who care deeply about their work. If you're reading this and think, “I don’t check every box,” but still feel excited about the role: Apply. We want to hear from you.\nBenefits\nOur competitive compensation package includes:\nCompetitive Salary + Equity Package\n401K matching\nWellness, learning, and home-office budgets\nHealth, Dental & Vision Medical Plans\nTremendous autonomy to set the direction of your work\nUnlimited PTO\nCompany holidays on the first Friday of every month (Excluding November, December, and January)\nThe anticipated base salary range for this position is $120k-$135k per year. This range reflects the compensation Skylight reasonably and in good faith expects to pay for the position at the time of posting. Actual compensation will be determined based on job-related factors, which may include experience, qualifications, skills, education, geographic location, and internal equity. Skylight also offers benefits, including medical, dental, vision, and paid time off.\nEqual Employment Opportunity\nSkylight is an equal opportunity employer committed to building a diverse and inclusive team. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, Skylight will consider for employment qualified applicants with arrest and conviction records.","description_format":"text","description_chars":7019,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Consumer Electronics","Smart Home Devices"],"lifecycle":[{"event":"open","at":"2026-10-23T23:50:50Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":71,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/skylight-retail-operations-manager","json_url":"https://alion.io/job/skylight-retail-operations-manager.json","meta":{"generated_at":"2026-10-27T19:57:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10848,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1833346},"rest":"https://alion.io/mcp/rest/get_company?id=1833346"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fskylight-retail-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fskylight-retail-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fskylight-retail-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/skylight-retail-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fskylight-retail-operations-manager"}]}