{"id":2853639,"url":"https://alion.io/job/skyward-customer-success-technical-specialist","title":"Customer Success Technical Specialist","company":{"id":179633,"name":"Skyward","domain":"skyward.com","url":"https://alion.io/company/skyward","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stevens Point, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45988,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":45988},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-19T14:05:11Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-28T10:53:04Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"If you are looking to join a global company with a family feel, you'll find your perfect fit at Skyward, where we build software solutions for K-12 schools. Just imagine getting to help students, teachers, and school administrators succeed every day - you can't say that about every job!\nWe take great pride in our work, but also in our work environment: teamwork, enthusiasm, continuous improvement, and, of course, a bit of fun. When you join our team there is only one way your career will go - Skyward!\nTo learn more about Skyward’s careers, history, products, and customers, go to www.skyward.com.\nThank you for your interest!\n Position: Customer Success Technical Specialist\nLocation: Stevens Point, WI - Corporate Office\n*May include remote opportunities in the following states: FL, IL, IN, KS, MI, MN, TN, TX, UT, WI. No relocation assistance is provided.\nStarting Salary: $45,988.80 (salary commensurate with experience)\nStart Date: January 11, 2027\nDo you want to make a difference in K-12 education?\nAt Skyward we build software solutions for K-12 schools, so every day you are getting to help students, teachers, and school administrators succeed. You can't say that about every career!\nSkyward is currently seeking Customer Success Technical Specialists to join our team. This is not a typical customer service/call center role. In this role, you will work in a fast-paced environment one-on-one with customers while collaborating with your team to provide training and solutions for our customers. Click here to see a full job description.\nWhat you will do:\nServe as the front line in our mission to provide the best possible experience for our customers. \nDevelop personalized implementation plans for new customers and contribute to the ongoing success of current customers. \nDemonstrate outstanding customer service skills and the willingness to do what is necessary to achieve customer satisfaction with Skyward solutions. \nConsult with customers through voice, electronic means, and in-person to gather information and evaluate the software functionality. \nDesign and formulate appropriate solutions, direct system set-up, and recommend procedures. \nWhat it takes:\nMust be able to travel independently for business purposes. Travel requirements are 25% resulting in:Average of 40 travel days per calendar year. Actual travel could be more/less to meet company objectives.\nThe individual will be required to travel and is an essential function of the job. The employee must be able to drive up to six hours while traveling to and from customer’s sites. Overnight stays may be required.\n\nMust have a strong work ethic.\nAbility to work both in team and solo environments.\nDependable with strong organizational skills.\nProficient in Microsoft Office\nA two or four-year degree or a combination of education and experience that provides equivalent knowledge, skill, and abilities will be considered.\nSkyward’s Benefits:\nAt Skyward, we believe in supporting our team members both personally and professionally. Visit our Employee Benefits page for more information on the following offerings:\nPaid time off\n8.5 paid holidays\n401(k) retirement plan with company match\nHealth, dental, and vision coverage\nCompany sponsored basic life/AD&D, short-term, and long-term disability\nEmployee Assistance Program\nA robust wellness program\nWant to learn more about this department and the skills it takes to succeed as a member of the Skyward team? Spend some time on our careers page at https://www.skyward.com/careers. You'll learn more about our culture, expectations, and even the day-to-day mission of the department you're applying for.\nA better working experience starts here!\n All your information will be kept confidential according to EEO guidelines.\nSkyward, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\nApplicants have rights under Federal Employment Laws. Click the title to view details about the law.\n Family and Medical Leave Act (FMLA)\n Equal Employment Opportunity (EEO)\n Employee Polygraph Protection Act (EPPA)\n Transparency in Coverage Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes these Machine-Readable Files on behalf of Skyward.","description_format":"text","description_chars":4734,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Relocation assistance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["E-learning","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-19T14:06:57Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.821,"p_room":1,"age_days":8,"expected_fill_days":25,"reasons":["conf:0","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":45988,"is_top_pay":false},"html_url":"https://alion.io/job/skyward-customer-success-technical-specialist","json_url":"https://alion.io/job/skyward-customer-success-technical-specialist.json","meta":{"generated_at":"2026-10-28T15:06:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20475,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179633},"rest":"https://alion.io/mcp/rest/get_company?id=179633"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fskyward-customer-success-technical-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fskyward-customer-success-technical-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fskyward-customer-success-technical-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/skyward-customer-success-technical-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fskyward-customer-success-technical-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2853639}},{"tool":"search_jobs","arguments":{"company":"skyward.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2853639},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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