{"id":4228650,"url":"https://alion.io/job/slack-slack-acceleration-hub-product-architect","title":"Slack Acceleration Hub Product Architect","company":{"id":17155,"name":"Slack","domain":"slack.com","url":"https://alion.io/company/slack","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"DLP","optional":false},{"name":"GitHub","optional":false},{"name":"Google Workspace","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"Salesforce","optional":false},{"name":"Slack","optional":false},{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-11-13T08:57:32Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T15:59:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\nJob Category\nCustomer SuccessJob Details\nAbout Salesforce\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\nReady to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\nWhat You'll Be Doing & Why It Matters\nThe Slack Acceleration Hub Product Architect is a strategic technical leader responsible for guiding enterprise customers through the successful design, deployment, integration, and adoption of Slack across complex organizational environments. This role combines deep technical expertise with executive-level consulting, helping some of the world's largest organizations transform how teams communicate, collaborate, and operate.\nAs a key member of the Professional Services organization, the Slack Acceleration Hub Architect partners closely with customer stakeholders, Sales, Success, Architects, and Product teams to architect scalable Slack solutions that align with business goals, security standards, and enterprise technology ecosystems.\nThis role is ideal for a consultative technology leader who thrives at the intersection of enterprise architecture, collaboration strategy, systems integration, and customer transformation.\nCore Responsibilities & Scope\nEnterprise Solution Strategy & Technical Leadership\nLead strategic technical discovery sessions and customer workshops to assess organizational structure, collaboration needs, governance requirements, and enterprise architecture.\nDesign scalable Slack deployment strategies that support enterprise-wide adoption, operational efficiency, and long-term business growth.\nTranslate complex technical and business requirements into tailored Slack solutions focused on usability, flexibility, security, and adoption.\nServe as a trusted advisor to both technical and executive stakeholders throughout the customer lifecycle.\nArchitecture, Integration & Platform Enablement\nArchitect enterprise-grade Slack environments including:Workspace strategy\nUser provisioning and lifecycle management\nAuthentication and identity management\nSecurity controls and governance\nPermissions and administrative settings\nBots, workflows, and custom integrations\n\nAdvise customers on the implementation of Slack APIs, developer frameworks, and integration best practices.\nEnsure seamless interoperability with enterprise systems and SaaS platforms including GitHub, Jira, Workday, Google Workspace, identity providers, eDiscovery platforms, and DLP solutions.\nRemove technical barriers to large-scale deployment and organization-wide software distribution.\nSupport the customization of client applications and automation workflows to optimize user experience and business productivity.\nCustomer Engagement & Advisory Excellence\nFacilitate customer-facing workshops that align technical execution with business transformation objectives.\nPresent complex technical concepts in a clear and compelling way to diverse audiences ranging from developers and architects to business leaders and executives.\nPartner with customers to scope, validate, and refine solutions for unique enterprise use cases.\nAct as a strategic advisor throughout implementation, ensuring alignment between customer expectations, technical execution, and adoption goals.\nCollaborate cross-functionally with Sales, Success, Consultants, System Integrators, and Product teams to drive successful outcomes.\nDelivery & Organizational Impact\nMaintain strong billable utilization while delivering high-quality customer engagements.\nLead and influence complex technical initiatives across multiple stakeholder groups and enterprise environments.\nBuild deep expertise in Slack's platform capabilities and broader enterprise architecture technologies.\nContribute feedback and implementation insights to Salesforce and Slack product teams to enhance future platform capabilities.\nSupport the evolution of technical methodologies, deployment frameworks, and best practices across Professional Services.\nMinimum Requirements\nStrong experience in consulting, professional services, solutions engineering, or technical customer-facing roles.\nExperience leading and delivering technical implementation projects within enterprise environments.\nHands-on proficiency with at least one object-oriented programming language such as Java, JavaScript, Node.js, or Python.\nExperience working with APIs, integrations, automation, and data exchange technologies.\nDemonstrated ability to scope, define, and manage technical workstreams and customer solutions.\nStrong understanding of enterprise architecture, SaaS ecosystems, security, and identity management concepts.\nExperience collaborating with Sales, Customer Success, Consultants, and System Integrators.\nExceptional written, verbal, and presentation communication skills.\nPreferred Qualifications\nStrong consultative mindset with a passion for customer transformation.\nAbility to communicate equally well with developers, architects, executives, and end users.\nStrategic thinker with both technical depth and business acumen.\nHighly collaborative and effective within cross-functional and matrixed environments.\nCurious, adaptable, and passionate about emerging collaboration technologies.\nCalm and solution-oriented when navigating technical complexity or organizational change.\nWhy This Role Matters\nSuccessful Acceleration Hub Architects:\nBuild trusted relationships with enterprise customers and technical stakeholders.\nDesign secure, scalable collaboration environments that drive measurable business value.\nTranslate complex technical ecosystems into streamlined, user-centric Slack experiences.\nEnable rapid adoption by removing friction from deployment and integration processes.\nConfidently lead strategic technical conversations across both business and IT audiences.\nDeliver enterprise implementations that balance governance, security, flexibility, and innovation.\nOur Architects play a critical role in helping organizations modernize collaboration, improve operational efficiency, and unlock the full value of Slack within the enterprise. By combining technical expertise, strategic advisory capabilities, and customer-centric leadership, this role directly impacts adoption success, enterprise transformation, and long-term customer growth.\nThis is more than a technical consulting role - it is an opportunity to shape how modern enterprises communicate, collaborate, and innovate at scale.\n*LI-Y\nUnleash Your Potential\nWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.\nAccommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\nPosting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. 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