{"id":1291050,"url":"https://alion.io/job/slash-eureka-inc-customer-success-manager","title":"Customer Success Manager","company":{"id":1944485,"name":"Slash Eureka Inc.","domain":"useascend.com","url":"https://alion.io/company/useascend","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-14T22:02:35Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-23T03:34:07Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":69},"description":"What We Do\nInsurance is a $10T industry still running on PDFs, email threads, and manual reconciliation. Ascend is changing that. We built the first and only complete financial operations platform purpose-built for insurance - combining accounting automation, payments, and premium financing in a single vertically integrated solution. In five years, we've become the market leader: over 4,000 businesses, including more than half of the 50 largest brokers in the country, trust Ascend to bring clarity to complex accounting operations from collection to close.\nHow We Do It\nAscend automates the financial operations that insurers, MGAs, and agencies run every day and embeds directly into the transactions where money actually moves. Point solutions are easy to build and even easier to copy. The companies that win won't just sell tools - they'll capture value where the money actually moves. Ascend is built for exactly that moment. Our customers don't just adopt software, they unlock measurable efficiency with a proven 5-7x return on investment.\nOur team is onsite in San Francisco. We bring deep expertise in insurance, fintech, and financial infrastructure to build what the industry has never had.\nWhy We Do It\nThe insurance industry intermediates trillions of dollars - and almost none of that infrastructure was built for the modern era. Legacy systems aren't just inefficient; they're a ceiling on what the industry can become.\nAscend's mission is to become the leading financial automation platform for insurance by 2030 - powering the financial operations of the entire industry and transforming the way trillions of dollars move. We're not building another point solution, we're building the financial backbone of insurance.\nYour Role\nWe are looking for a relationship driven, strategically minded Customer Success Manager to scale our post-implementation Customer Success function. This role will own the end to end lifecycle of Ascend’s highest value customers, serving as a trusted advisor to senior stakeholders while ensuring strong adoption, retention, and expansion. You’ll balance hands-on account management with long-term thinking by building repeatable motions, surfacing customer insights, and partnering cross functionally to drive durable growth.\nResponsibilities will include\nObjective #1: In your first 30 days, you will:\nDive deep into Ascend’s product, customer segments, and current Customer Success processes and tools\nBuild foundational relationships with internal partners across Sales, Product, and Product Support\nBegin developing your approach to managing relationships and driving value for sophisticated insurance organizations\nObjective #2: In your first 60 days, you will:\nOwn a portfolio of mid-market and enterprise customers, running regular touch-points with executive stakeholders and day to day users\nDevelop a strong understanding of your customers’ workflows, goals, and success metrics with actionable insights to improve adoption and outcomes\nLead core customer operations including business reviews, feature rollouts, and coordination of complex issues with Product Support\nObjective #3: In your first 90 days, and beyond, you will:\nFully own the post implementation customer lifecycle including renewals and expansion motions in partnership with Sales and Product\nAct as the voice of the customer internally by surfacing trends, risks, and opportunities to inform product and process decisions\nHelp define and refine scalable Customer Success best practices that enable Ascend to deliver a world class enterprise customer experience\nYou might be a good fit if you are / have\n3-6 years of experience in related roles\nPrior experience managing high value enterprise customer relationships in B2B SaaS or Fintech environments\nComfortable operating in the ambiguity and pace of a high growth startup\nStrong written and verbal communication skills with the ability to navigate executive level conversations and complex subject matter\nA consultative, relationship first approach to customer success with a proven track record of renewals and expansion\nBackground in insurance, financial services, or fintech is a plus\nBase Salary Range: $90,000 - $135,000 with equity\nBenefits \nUnlimited PTO \nMeaningful equity \nDog friendly office \nCommuter benefits \nFree lunch in office everyday \nHealth care for you and your dependents \nEqual Opportunity\nWe are committed to equal opportunity employment and embrace diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nWe encourage candidates to apply even if their experience doesn't precisely match this opportunity. We value diversity and are dedicated to equal opportunity employment.","description_format":"text","description_chars":4816,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Pet friendly","Unlimited PTO"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","InsurTech"],"lifecycle":[{"event":"open","at":"2026-09-26T07:51:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 9","filings_12m":9,"filings_prev_12m":7,"green_card_filings_12m":0,"median_offered_wage_usd":222500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.431,"p_room":0.28,"age_days":68,"expected_fill_days":23,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":135000,"is_top_pay":true},"html_url":"https://alion.io/job/slash-eureka-inc-customer-success-manager","json_url":"https://alion.io/job/slash-eureka-inc-customer-success-manager.json","meta":{"generated_at":"2026-10-23T04:01:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6597,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1944485},"rest":"https://alion.io/mcp/rest/get_company?id=1944485"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fslash-eureka-inc-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fslash-eureka-inc-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fslash-eureka-inc-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/slash-eureka-inc-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fslash-eureka-inc-customer-success-manager"}]}