Operations & Client Services Coordinator

Key

Responsibilities Client Services Respond to client questions regarding billing, accounts, schedules, contracts, and services Follow up on delayed, declined, or failed payments Monitor upcoming contract renewals Coordinate internally when client concerns require action Escalate sensitive or unusual issues to leadership Business Operations Review operational reports and identify items requiring follow-up Maintain accurate client, employee, billing, and operational records Track compensation changes, client credits, and important employee conversations Assist with time-tracking corrections and payroll preparation Identify missing information, inconsistencies, or potential problems Support recurring administrative processes and special projects Technology Administration Create and maintain email addresses and user accounts Manage team access and Google Workspace groups Troubleshoot basic account and technology issues Maintain accurate information across company systems Learn and follow new software-based workflows Executive Support Manage calendars, appointments, and meeting schedules Monitor and organize executive inboxes Identify and escalate urgent or time-sensitive messages Assist with drafting emails, research, and follow-up items Provide administrative support to members of the executive team Required

Qualifications Excellent written and verbal English Strong client service and professional communication skills Experience in operations, administration, executive support, or customer service Strong technology skills and the ability to learn new platforms quickly Proficiency with Google Workspace Excellent organization, time management, and attention to detail Ability to manage multiple priorities and work independently Good judgment and proactive problem-solving skills Ability to handle confidential information professionally Reliable availability and responsiveness Monday through Friday Experience with billing, payroll, accounts receivable, remote teams, or service-based businesses is helpful but not required. Schedule This is a part-time position requiring 20-25 hours per week. Exact working hours may be flexible, but the successful candidate must maintain consistent weekday availability and reliable responsiveness Monday through Friday. What Success Looks Like Clients receive prompt and professional assistance Billing and payment concerns are followed up on consistently Records and operational information remain accurate Important issues are identified and escalated promptly Executive calendars, inboxes, and follow-up items stay organized Tasks are completed accurately without constant reminders Confidential information is handled with discretion