{"id":487681,"url":"https://alion.io/job/slate-client-success-manager","title":"Client Success Manager","company":{"id":11983,"name":"slate","domain":"slate.com","url":"https://alion.io/company/slate-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SOC 2","optional":false},{"name":"Notion","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-07-16T15:08:31Z","employer_posted_date":"2026-07-16","last_verified_at":"2026-10-18T09:46:30Z","board_verified":true,"closed_at":null,"days_open":93,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":93},"description":"About the Role\nAt Supporting Cast, we believe in the magic of podcasting.\nWith a deep expertise in delivering private audio for major public subscriptions like NPR, SiriusXM, and The Rest Is History, Supporting Cast also brings podcasting inside leading companies to create informed, engaged, and delighted teams.\nTop companies use podcasting to meet their teams where they are: inside their favorite podcast apps. Major remote and hybrid employers use podcasts to make their leadership’s voices available to employees with a tap of a button. We balance that delightful employee listening experience with the security that our clients demand: We’re SOC 2 Certified and use SSO to let employees (only employees) hear these important messages.\nThe Client Success Manager will work with internal communication leaders inside these innovative companies to make sure their podcasts and internal communication programs are the best in the world. This is a new role, and you will be the first person on this team. That will give you a lot of flexibility and opportunity at Supporting Cast to define and expand this function.\nYou’ll guide new partners through onboarding, help them launch, and support their ongoing content. Along the way, you’ll gain unique insight into the role that private audio can play at top employers around the world. You’ll report to the GM of Internal Podcasting.\nWhat You'll Do\nOnboard internal podcasters: You’ll guide them through setting up our software, recommended communication strategies, and how to drive podcast adoption.\nProactively consult with clients: You’ll drive employee audience adoption, share best practices, and inspire creative approaches to their pods and their internal communication.\nBecome work besties with our clients: Internal communication is all about building trust, and you’ll become a trusted colleague and adviser to our clients.\n Create and improve support resources: You’ll work on FAQs, guides, and templates to help scale self-serve resources to make our clients’ lives easier. \nMust Haves\n1-3 years in customer success, account management, or employee engagement communications\nExcellent written and verbal communication skills\nPassion for the employee experience and pride in making our partners feel supported\nA problem-solving mindset: resourceful, curious, and relentless on our clients’ behalf\nA passion for the future of work: You want to make work more human and fundamentally better for employees\nComfort with remote work and common productivity tools (our stack: Google Suite, Slack, and Notion)\nAn interest in using A.I. tools to help scale a fast-growing company\nA love for podcasts-you get why this makes so much sense for distributed teams\nNice To Haves\nExperience as customer success at a SaaS tool for HR or internal communications\nExperience doing multi-channel internal comms either in-house or at an agency\nWork experience at hybrid or remote companies with 1,000+ employees\nExperience expanding accounts to other functions of an organization","description_format":"text","description_chars":3020,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["News Agencies","Digital Media"],"lifecycle":[{"event":"open","at":"2026-09-06T20:21:51Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.218,"p_room":0.28,"age_days":92,"expected_fill_days":23,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/slate-client-success-manager","json_url":"https://alion.io/job/slate-client-success-manager.json","meta":{"generated_at":"2026-10-18T09:52:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14571,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11983},"rest":"https://alion.io/mcp/rest/get_company?id=11983"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fslate-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fslate-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fslate-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/slate-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fslate-client-success-manager"}]}