{"id":1198533,"url":"https://alion.io/job/slate-it-support-specialist","title":"IT Support Specialist","company":{"id":1772423,"name":"Slate Auto","domain":"slate.auto","url":"https://alion.io/company/slate-auto","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-29T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Warsaw, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":133000,"period":"year","method":"role_country_seniority_unknown","sample_n":1041},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-29T05:38:25Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"ABOUT SLATE\nAt Slate, we’re building safe, reliable vehicles that people can afford, personalize and love-and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them.\n| WHO WE ARE LOOKING FOR:\nSlate seeks an energetic, organized, customer friendly, and experienced IT professional focused on user support, hardware and software maintenance position in Warsaw, IN. The ideal candidate will provide comprehensive desktop, mobile, and user support across our Warsaw, IN facility, and remote users. You should ensure system reliability, security, and compliance while delivering exceptional customer service. Proficiency in O365 administration, Azure AD, and user ID management, along with a commitment to ITIL best practices, is essential. IT Support Specialist reports to the IT Services Manager.\n| WORK AUTHORIZATION REQUIREMENT:\nApplicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa sponsorship at this time.\n| WHAT YOU GET TO DO:\nUser Support: Provide technical support in Jira Service Desk for hardware and software issues, troubleshooting desktops, laptops, printers, and peripherals.\n Hardware Maintenance: Install, configure, and maintain computer hardware components such as CPUs, RAM, hard drives, and network interface cards (NICs).\nAsset Management: Maintain an accurate inventory of IT assets, including hardware and software.\nSoftware Installation and Configuration: Install, upgrade, and configure operating systems, software applications, and device drivers.\nNetwork Troubleshooting: Identify and resolve basic network connectivity issues, including LAN cables, switches, and routers.\nRemote Assistance: Provide remote support via remote desktop tools, phone, or email.\nDocumentation: Create and update documentation, user manuals, and knowledge base articles.\nTroubleshooting and Diagnosis: Diagnose hardware and software problems using diagnostic tools and problem-solving techniques.\nRoutine Maintenance: Perform system updates, patches, and backups to ensure reliability and security.\nProcess Improvement: Focuses on optimizing processes, implementing new technologies, and ensuring that the team follows best practices.\nCompliance: Ensure compliance with IT policies and standards.\nCollaboration: Work with second level support teams or network administrators for complex technical issues.\n| WHAT YOU BRING TO THE TEAM:\nExperience & Education Requirements\nBachelor’s degree preferred; equivalent combination of education and relevant work experience will be considered.\n2+ years as a Helpdesk, Desktop Support, or Systems Admin role in a corporate service desk environment.\n1+ years as a Microsoft Administrator in an O365 cloud environment.\nExpert familiarity with ticketing systems and remote support tools.\nExperience managing devices within the Microsoft 365 environment.\nTechnical Proficiency\nWindows & MacOS\nStrong knowledge of computer hardware, including CPUs, RAM, hard drives, NICs, and peripherals.\nKnowledge of Windows and macOS operating systems, as well as common productivity software including Microsoft Office, AI Tools, etc.\nProficiency in installing, configuring, and upgrading software applications, operating systems, and device drivers.\nAbility to efficiently diagnose and resolve hardware and software issues using diagnostic tools and problem-solving techniques.\n\nMicrosoft 365 & Cloud Administration\nProficiency in Microsoft 365 administration, including user management and licensing.\nFamiliarity with SharePoint, Exchange, Teams, and OneDrive.\nExperience with Microsoft Teams administration.\nKnowledge of Azure AD for identity management.\nAbility to configure advanced security settings in Microsoft 365.\nKnowledge of user account creation, modification, and permissions management.\n\nSupport & Service Skills\nExcellent customer service skills for assisting end users effectively and professionally.\nFamiliarity with remote support tools and techniques for providing desktop and mobile support across multiple locations.\nStrong documentation skills - ability to create and maintain documentation, user manuals, and knowledge base articles.\nExperience documenting and reporting incidents and service requests in a service desk or ticketing system.\nCommitment to following up on resolved issues to verify user satisfaction.\n\nWHY JOIN TEAM SLATE?\nAt Slate, we’re fueled by grit, determination, and attention to detail. The start-up spirit of ingenuity and resourcefulness move our business forward. Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles.\nSafety First\n\nDelight Customers\n\nOne Team\n\nRelentless Improvement\n\nFast, Frugal, and Scrappy\n\nRespectful Collaboration\n\nPositive Legacy\n\nWE WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE.\nSlate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.\nSlate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. 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