{"id":2857641,"url":"https://alion.io/job/slb-customer-engagement-coordinator-2","title":"Customer Engagement Coordinator","company":{"id":2187498,"name":"SLB","domain":"schlumberger.com","url":"https://alion.io/company/schlumberger-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":81,"open_postings":162,"ghost_share":0,"stale_share":0.747,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Villahermosa, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":56000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2188},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T16:50:59Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T18:39:36Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Customer Engagement Coordinator - Liner Hangers\nLocation:Villahermosa, Tabasco, Mexico\nKey Responsibilities\nAct as the primary customer point of contact for Liner Hanger operations, ensuring effective communication throughout service delivery.\n\nCoordinate customer requirements, operational activities, and service execution to ensure safe, timely, and high-quality delivery.\n\nReview customer needs, assess operational risks, and support technical proposal and cost estimate preparation.\n\nMonitor job execution, follow up on deliverables, and ensure compliance with contractual commitments and customer expectations.\n\nFacilitate communication between customers and operational teams, participating in pre-job and post-job reviews.\n\nAnalyze customer feedback, support service quality initiatives, and assist in resolving service delivery and invoicing issues.\n\nIdentify new business opportunities and contribute to account growth initiatives.\n\nRequirements\nEducation\nBachelor’s Degree in Engineering or related disciplines.\nExperience\nMinimum 5 years of experience in the Oil & Gas industry.\n\nPrevious experience in Liner Hangers, Lower Completions, or a similar customer-facing technical coordination role.\n\nMinimum 2-3 years of field experience.\n\nTechnical Skills\nStrong technical knowledge of Liner Hanger systems and Lower Completions operations.\n\nAbility to review operational requirements, technical procedures, and service programs.\n\nKnowledge of service delivery, risk assessment, and customer support processes.\n\nProficiency in Microsoft Office.\n\nCertifications\nLiner Hanger Course (mandatory).\n\nTorque and Drag Course (preferred).\n\nValid passport required.\n\nLanguages\nIntermediate to Advanced English.\n\nCompetencies\nStrong technical and interpersonal skills.\n\nCustomer-focused mindset.\n\nEffective communication and stakeholder management.\n\nProblem-solving and organizational skills.\n\nAbility to manage multiple priorities in a dynamic environment.\n\nSLB does not require a fee for applying to the recruitment process.\nApplicants must be 18 years or older to apply.\nSLB offers equal employment opportunity. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.\nSLB ofrece igualdad de oportunidades en el empleo. 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