{"id":2468443,"url":"https://alion.io/job/slb-service-desk-analyst","title":"Service Desk Analyst","company":{"id":2187498,"name":"SLB","domain":"schlumberger.com","url":"https://alion.io/company/schlumberger-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":84,"open_postings":154,"ghost_share":0,"stale_share":0.623,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombia"],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":86000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"Power Apps","optional":true},{"name":"Power Automate","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-05T17:41:45Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T23:11:30Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"We are SLB\n At SLB we create amazing technology that unlocks access to energy for the benefit of all. As innovators, that's been our mission for 100 years. We are facing the world's greatest balancing act - how to simultaneously reduce emissions while meeting the world's growing energy demands. Ensuring progress for people and the planet, on the journey to net zero and beyond, this, For a balanced planet.\nIn our Core, Digital and New Energy operations, we look for innovating gas solutions to decarbonize the industry, scaling digital solutions to improve safety, reliability, and efficiency, accelerating the energy transition by developing technology to create new energy systems of tomorrow.\nOur Purpose: Together, we create amazing technology that unlocks access to energy for the benefit of all.\nOur Position: We are a global technology company, driving energy innovation for a balanced planet.\nOur Values: People, technology, and Performance are the key to be our cultural compass.\nWhat Will You Do:\nThe Service Desk Analyst is responsible for providing first and second level administrative and technical support for the resolution or escalation of laptop and desktop hardware and software related problems and problems related to IP telephony, connectivity, security, servers and real time operations. The Service Desk Analyst serves as the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis and problem resolution or escalation.\nProvide first line investigation and diagnosis for incidents.\nResolve and close incidents and service requests as per service desk procedures and allocated timelines.\nEscalate unresolved incidents and service requests within agreed timescales.\nLog relevant incident and service request details per help desk procedures.\nCommunicate with customer regarding incident progress.\nEnsure assigned tickets are up to date until issues are resolved.\nComplete assigned training roadmap.\nMentor junior team members.\nComply with Quality, Health, Safety and Environment policies and Information Technology (IT) policies including continuous improvement initiatives.\nLiaise with customers, other IT support groups and third-party providers when necessary.\nUpdate the Knowledge Base with known problems and fixes.\nIn Global Service Desk Analyst role: Provide front line support for customers by answering calls, emails and web requests, and entering the issues into a ticketing system.\nRecord customer information including name, Product Line, contact information, and nature of problem or issue.\nProvide support and assist IT users in resolving IT issues.\nPrioritize and schedule tasks.\nEscalate problems to the appropriate teams.\nPerform post-resolution follow-up with customers.\nIn GIS SD Analyst for Real Time Service Desk Support role: Complete InterACT administrative tasks and service desk monitoring.\nCommunicate between field, customers and co-workers.\nProvide complete daily hand-over including pending ticket, created RIR’s, resource outages, personnel issues and any other issues of note.\nContribute to annual review of all InterACT procedures.\nLiaise with internal and customer Operations Support Centers. Support international InterACT systems after hours as needed.\nPerform quality control audits on the application of permissions.\nPerform SimpleHelp administration tasks.\nContribute to the testing of new versions of GIS supported software applications.\nAcademic Programs related to the Position: Systems Engineering, Computer Science, Information Technology, or related Engineering fields.Business Administration with a focus on Information Systems.\nOther Requirements Language Proficiency: Advanced/Fluent English (B2+ or C1) and Spanish. Technical Literacy: Foundational knowledge of Windows OS, Microsoft 365 suite (Teams, SharePoint), and networking basics. Portuguese is a plus.\nCommunication Skills: Strong customer service orientation with the ability to maintain clear, professional communication with global users.Documentation: High attention to detail in recording technical actions and case notes.\nNice to Have Familiarity with ServiceNow or other ITIL-based ticketing systems.Knowledge of Power Platform (Power Apps or Power Automate) for process improvement.Basic understanding of ITIL v4 frameworks.\n1-3 years of experience\nSLB offers equal employment opportunity. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.\nSLB ofrece igualdad de oportunidades en el empleo. Los Solicitantes cualificadoes son considerados sin distincion de raza, color, religion, sexo, orientacion sexual, identidad de genero, origen nacional, edad, discapacidad u otras caracteristicas protegidas por la ley.","description_format":"text","description_chars":4839,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Petroleum & Mining Engineering","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-13T19:16:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":8,"expected_fill_days":55,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-10-14T00:49:45Z"},"pay":null,"html_url":"https://alion.io/job/slb-service-desk-analyst","json_url":"https://alion.io/job/slb-service-desk-analyst.json","meta":{"generated_at":"2026-10-14T00:49:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1161,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2187498},"rest":"https://alion.io/mcp/rest/get_company?id=2187498"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fslb-service-desk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fslb-service-desk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fslb-service-desk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/slb-service-desk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fslb-service-desk-analyst"}]}