{"id":1402615,"url":"https://alion.io/job/slhn-full-time-front-desk-coordinator-3","title":"Full Time Front Desk Coordinator","company":{"id":1878923,"name":"St. Luke's University Health Network","domain":"slhn.org","url":"https://alion.io/company/slhn","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":39,"ghost_share":0,"stale_share":0.795,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stroudsburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":80000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1977},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-23T04:48:08Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.\nThe Front Desk Coordinator performs, organizes, and prioritizes clerical functions with the Physical Therapy Department. The position includes answering the phone, patient registration, patient scheduling, insurance verifications and authorizations, word processing, filing, and general office duties.JOB DUTIES AND RESPONSIBILITIES:\nAnswers the telephone in a timely manner, assists or directs the caller to the appropriate person or department.\nReceives and updates patient information.\nMaintains files in the appropriate order.\nEstablishes and maintains accurate patient records and record filing system.\nAccurately completes the registration process in the current computer system.\nVerifies patient’s insurance benefits.\nProcesses pre-certifications/authorizations depending on the special requirements of the patient’s insurance company.\nSchedules appointments considering patient needs and utilizing the clinic time efficiently.\nConfirms appointments and maintains a full department schedule.\nCommunicates any scheduling problems to the Department Manager.\nReceives cash, checks, and credit card payments and prepares receipts.\nDistributes mail to clinical staff.\nProcesses requests for release of information in accordance with the policies set forth by the Medical Record Department.\nPHYSICAL AND SENSORY REQUIREMENTS:\nSitting up to eight hours per day, up to six hours at a time. Standing for up to eight hours per day, up to six hours at a time. Frequent fingering, handling, firm grasping. Frequent twisting and turning. Frequent lifting, carrying and pulling objects up to 50 lbs. Frequent stooping, bending, crouching, and reaching above shoulder level. Seeing as it relates to normal and peripheral vision. Hearing as it relates to normal conversation and telephone use.\nEDUCATION:\nHigh School graduate or equivalent. Excellent oral and written skills required to relate effectively with managers, patients, families, and staff at various levels. Demonstrates competency, as appropriate to the ages of patients served, in the ability to obtain and interpret information in terms of patients’ needs; a knowledge of growth and development, and an understanding if the range of treatment needed by these patients.\nTRAINING AND EXPERIENCE:\nWork processing experience required including mastery of MS Office (Word, Excel, and Access). Experience with other PC software (statistical database, presentation, etc.) essential. Three years related office experience required, preferable in a medical setting. Previous Rehabilitation experience preferred.\nPlease complete your application using your full legal name and current home address. Be sure to include employmenthistory for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!\nSt. Luke's University Health Network is an Equal Opportunity Employer.","description_format":"text","description_chars":3613,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Adventure Tourism","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-09-28T16:11:34Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.501,"p_room":0.55,"age_days":36,"expected_fill_days":31,"reasons":["conf:1","stale_co","win:tail","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/slhn-full-time-front-desk-coordinator-3","json_url":"https://alion.io/job/slhn-full-time-front-desk-coordinator-3.json","meta":{"generated_at":"2026-10-24T03:40:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5832,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1878923},"rest":"https://alion.io/mcp/rest/get_company?id=1878923"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fslhn-full-time-front-desk-coordinator-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fslhn-full-time-front-desk-coordinator-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fslhn-full-time-front-desk-coordinator-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/slhn-full-time-front-desk-coordinator-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fslhn-full-time-front-desk-coordinator-3"}]}