{"id":952906,"url":"https://alion.io/job/slice-careers-senior-customer-experience-representative","title":"Senior Customer Experience Representative","company":{"id":685988,"name":"Slice","domain":"slice.careers","url":"https://alion.io/company/slice-5","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":19,"ghost_share":0.263,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pristina, Kosovo"],"countries":["XK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":81000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1466},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false}],"status":"live","first_seen_at":"2026-04-20T15:16:10Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-06T08:40:41Z","board_verified":true,"closed_at":null,"days_open":199,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":199},"description":"We believe independent restaurants deserve the same advantages as big chains without giving up their independence.\nIlir Sela started Slice in his family’s pizzerias, where he saw firsthand what it takes to run a local shop. Now we’re taking everything we’ve learned beyond pizza, to taquerias, delis, burger joints, and other neighborhood staples.\nWe put technology, marketing, buying power, and support to work for more than 15,000 restaurants, so owners spend less time on admin, marketing, and order management and more time growing their business. They remain independent, but never alone.\nWe’re growing our team to help bring this next chapter to life. That’s where you come in.\nThe Challenge To Solve\nSupport our restaurant partners by streamlining their internal operations so they can focus on their core strength - preparing and delivering great food! You’ll onboard our new customers to our Phone product and serve as a key point of escalation, ensuring seamless and exceptional customer interactions throughout their experience with Slice!\nThe Role\nJoin us as a Senior Customer Experience Representative at one of the world’s most dynamic, mission-driven tech companies! In this role, you’ll be the dedicated point of contact for new customers joining our Phone product, ensuring a smooth transition and quickly resolving any challenges they encounter along the way. You’ll onboard new customers, handle inbound calls, process orders, and leverage our internal systems to guarantee seamless, accurate order transmission to our restaurant partners. By collaborating with teams across the company and building strong relationships with our shop partners, you’ll help deliver exceptional results and fuel success. This is an exciting opportunity to step into a senior rep role at Slice and make a tangible difference from day one!\nThe Team\nWe're a team full of high-energy individuals who are problem solvers, data driven, and able to remain stable under tight deadlines and competing priorities. We exist in a high growth environment in a fast-paced organization looking for individuals who are self-motivated team players willing to always find the way forward! \nPlease note this is a full-time, on site position [40 hours/week]. Each shift is 8 hours long and takes place during the evening or night (2nd and 3rd shifts). All shifts are scheduled between 4 pm and 7 am. \n The Winning Recipe\nWe’re seeking individuals with a positive and upbeat attitude and who sees every case as a new opportunity. Key qualifications for this role include:\n3+ years experience in with an Account Management, Customer Support or Customer Success role\nExcellent verbal and written English communication skills\nDemonstrated experience in cross-functional collaboration and teamwork to effectively identify, address, and resolve complex issues\nProficiency with Google Workspace tools would be ideal\nProven ability to quickly learn and adapt to new browser-based systems\nAbility to remain calm and composed during high-pressure situations\nThe Extras\nWorking at Slice means more than a job - it's a place where your growth actually gets invested in.\nPaid training from day one - we invest in your success from the start with fully paid on-the-job training\nCareer growth that's real - clear paths to grow within your team and across the organization, backed by close coaching from team leads and trainers\nLearning & Development program - because your skills should keep growing long after onboarding\nReferral program - help us grow the team and get rewarded for it\nWellbeing program - a dedicated wellness stipend for your physical and mental health\nCompetitive salary - plus night hour supplements and extra payments\nA team that knows how to have fun - ping pong tournaments, Pizza Fridays, and summer parties are just part of the package\nPizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.\nPrivacy Notice Statement of Acknowledgment\nWhen you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorized access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting \"Give consent\") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.\nFor additional information and/or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: ","description_format":"text","description_chars":5507,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-09-16T02:27:48Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":199,"expected_fill_days":68,"reasons":["conf:1","ghost","win:tail","crowd:"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/slice-careers-senior-customer-experience-representative","json_url":"https://alion.io/job/slice-careers-senior-customer-experience-representative.json","meta":{"generated_at":"2026-11-06T10:43:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19387,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685988},"rest":"https://alion.io/mcp/rest/get_company?id=685988"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fslice-careers-senior-customer-experience-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fslice-careers-senior-customer-experience-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fslice-careers-senior-customer-experience-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/slice-careers-senior-customer-experience-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fslice-careers-senior-customer-experience-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":952906}},{"tool":"search_jobs","arguments":{"company":"slice.careers","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":952906},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}